Casino Customer Perceptions of Diversity, Equity, and Inclusion

Research consistently demonstrates the financial advantages of robust diversity, equity, and inclusion (DEI) programs in businesses. However, implementing these programs has been slow, and the emergence of anti-DEI initiatives poses challenges for private companies and their employment practices. As companies reassess their DEI initiatives, understanding customer perspectives on these issues becomes crucial. To address this need, this study focuses on customer perceptions of DEI within the in-person casino environment. Previous studies in the casino industry have primarily concentrated on workforce diversity, disregarding the critical aspects of equity and inclusion that profoundly impact both customers and employees. Additionally, no prior research has explored customer perceptions of diversity, equity, and inclusion within casinos or the extent to which customers prioritize these elements in their decision-making. This research aims to fill this gap by examining the importance that casino customers attach to diversity, equity, and inclusion, as well as the key factors influencing their perceptions and decision-making. By evaluating the impact of DEI on customer behavior and spending patterns, casinos can make informed decisions about resource allocation, devise effective marketing strategies, and develop products and services that align with customer values. To measure customer perceptions, a novel index was developed to assess the observed level of diversity, equity, and inclusion within casinos

A Parallel Assessment of Non-Gambling-Based and Gambling-Based Sponsorships of Sports Properties

The current study examines the congruence, or lack thereof, of the relationships as identified in two earlier studies: one that addressed sports-based sponsorship and the other that focused on sports gambling. Study one identified a general model of the sports sponsorship environment based upon an array of benefits derived by four categories of beneficiaries that are directly impacted by the sponsorship of a sports entity (i.e., team, athlete, sports venue, and so on). The four categories of beneficiaries were identified as sponsors, sports, spectators, and society-at-large. The original model further examined the interactions among the four categories of beneficiaries while delineating 12 directional linkages and 159 potential benefits. The second study focused on the results emanating from a recent Supreme Court of the United States (SCOTUS) ruling that declared the Professional and Amateur Sports Protection Act (PASPA) to be unconstitutional. That ruling allowed American gambling organizations to become more involved in sports betting, and consequently, they have become engaged in the sponsorship of a variety of sports entities. A similar analysis to the one used in traditional sports sponsorship documented 14 groups of beneficiaries and 201 benefits. The current study, which delineated 215 benefits, extends the previous research by integrating these complementary streams within an overarching sponsorship model. Results demonstrate that the sponsorship environment is more complex than previous research has shown, and several contributions that are both theoretical and managerial in scope are articulated

Towards a Systems-Based Responsible Gambling Approach to Mitigating Harmful Gambling: Delineating Industry’s Role in Gambling Safety

Since the publication of the Reno Model in 2004, stakeholders have grappled with the best way to promote responsible gambling and its essential features. While the Reno Model prescribed a broad set of interacting goals and activities across multiple stakeholders, to date, an in-depth consideration of the specialized role of gambling-industry businesses in promoting responsible gambling remains to be realized. This type of deep dive into industry-oriented responsible gambling is important to accomplish because the gambling industry has unique responsibilities for developing safer gambling environments. Therefore, this position paper provides a strategic framework that describes principles and practices to guide gambling-industry businesses in the implementation of contemporary systems-based responsible gambling initiatives. The foundational systems-based responsible gambling approach sets forth responsible gambling principles for core gambling-industry business units including customer experience, public messaging, data science, game development, regulatory affairs, and the executive level, as well as five main practices to be applied to each business unit: evaluation, research, needs assessment, needs-based training, and technical assistance. This approach is flexible and can be adjusted to reflect different organizations’ unique structures and needs

Mergers and Consolidation in the U.S. Gambling and Horse Racing Industries: What It Means for Local Economic Development and Taxation

Even before the COVID-19 pandemic, most sectors of the various gambling industries in the United States were showing signs of stagnation or flat growth. Over the past few years, these industries have seen mergers between horse racing tracks, between horse racing tracks and casinos to form “racinos”, and between casino companies. Some gambling facilities and racetracks have closed and have been sold to developers to be used for other purposes. An industry “shakeout” is occurring, and there appears to be a trend towards greater industry concentration as consumers could be showing less interest in gambling in general or that gambling is failing to attract new patrons as it did in past decades. This could be partially fuelled by the stagnation of disposable personal income (DPI) over the past 20 years or so. Consumer preferences and attitudes also seem to have changed regarding horse racing and gambling. Sports gambling and the expansion of online gambling do not appear to have offset negative or flat growth trends. These current conditions are somewhat a reversal of past fortunes in that in the 1980s and 1990s, the opening of a casino in a city was often considered a plus for local economic development. As more consolidation and establishment closures occur, the impact on various local communities and state governments must be examined regarding lost jobs, lost local and state tax revenues, and lost tourism. This paper is an attempt to assess these developments

A CULTURE OF WELLBEING: WHY WE MUST PUT POSITIVE MENTAL HEALTH AT THE HEART OF OUR SCHOOLS

For young people, a key priority when rethinking education is considering how education affects our mental health. It will come as no surprise that young people are facing a mental health epidemic, and the education system has become a driving factor in this. Recent policies have fuelled toxic cultures in our schools, which glorify burnout and stigmatise those who rest as scroungers, whilst long-standing, paradigmatic problems have persisted.Too many young people try to learn in these fear-driven cultures each day – and this was my reality at school. After growing significantly aggrieved, I took action to ensure my school implemented what is called a ‘culture of well-being’ – one wherein rest is held in equal regard to work. One wherein the positive well-being of all is actively promoted – for it is recognised that positive well-being is an essential prerequisite to learning.The culture of well-being has created positive change to the realities experienced by young people on the ground – as well as for the whole-school community. In this article, I will introduce the culture of well-being, explain how to implement it in practice, and amplify the plea of young people for education to work with, not against, their mental health

Professionalism: Informal Consultations about Skin Diseases

Introduction: “Informal consultation” refers to informal self-referral to clinicians for medical advice. This questionnaire-based study explores non-dermatology doctors’ experiences with informal consultations on skin diseases. Method: A 13-item questionnaire-based study was conducted in 2020, involving a convenience sample of doctors from a district general hospital. Doctors working in the dermatology department were excluded from the questionnaire. The numerical data derived from the questionnaire were analysed using descriptive statistics, and free text data were analysed using content analysis. Results: The questionnaire response rate was 29/33 (88%), consisting of 27 doctors-in-training and two medical consultants. Twenty-four of 29 (83%) respondents reported that they were asked to provide dermatological advice outside of healthcare settings. The main source of self-referrals was first-degree relatives, as reported by 23/29 (79%) respondents. Twenty-five of 29 (86%) did not document the advice provided. Conclusions: Non-dermatology doctors encounter informal consultations on skin diseases. These requests put a burden on the work–life balance of clinicians involved, and there are risks associated with mismanaging such requests. Doctors in training would benefit from support and guidance from their supervisors on how to navigate this professionalism issue safely

Explaining the Gamestop Short Squeeze using Ιntraday Data and Google Searches.

This article examines the recent short squeeze of the GameStop (GME) stock in early 2021. This event, although not the only case of short squeeze, has some idiosyncratic features that makes it extremely interesting, mainly because it was organized by non-institutional investors through social media like Reddit. Using intraday data during the period 4/1/2021-26/3/2021, we conclude that volume and Google searches provide useful information which enable us to explain the GME performance. Moreover, we show that information on volume and Google searches can provide investors with valuable data, but the faster investors have access to this information, the greater the advantages. This analysis could be very useful for scholars and practitioners who examine profitable investment strategies when such conditions emerge in the markets, and it also provides some thoughts for regulators regarding the impact of networks, social or not, on the stability of the financial markets. &nbsp

Editorial

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Sales Volume, Noise Traders, and Efficiency of the Japanese Racetrack Betting Market

This study examines 3,270 races of the Japanese thoroughbred racetrack betting market. It finds that market efficiency improves with the sales volume and deteriorates with the number of horses on a race and an increase in less-informed bettors

AN EXPLORATION OF THE PERSISTING LEGACY OF IMPERIAL RHETORIC IN MODERN EDUCATION THROUGH A CASE STUDY ON ‘EUGENICS, RACE, AND PSYCHIATRY IN THE CAPE COLONY, 1890–1908: DR THOMAS DUNCAN GREENLEES’

This article examines imperial rhetoric around race and eugenics through a case study of colonial psychiatrist Dr Duncan T Greenlees. Using the lens of colonial psychiatry, the article explores how the legacy of imperialism lives on in British state institutions, such as in the education sector. It argues that educators need to be aware of imperial ideologies around class and race. Only through a firm historical grasp of these imperial myths can educators begin to challenge their own curricula and pedagogies, which are set against powerful global interests with roots in imperialism and colonialism