Evaluating the Impact of Servicescape and Information Systems on University Students’ Academic Performance in Malang

In the ever-changing world of higher education services, examining factors that impact students’ performance is important in making sure that student’s learning experience can be improved to reach academic success. This research investigates the impact of University Servicescape (USc) and Information Systems Implementation Quality (ISQ) on student performance in higher education institutions in Malang. USc refers to the physical environment and facilities provided by the university. At the same time, the ISQ pertains to the effectiveness and efficiency of the technological systems employed for academic and administrative purposes. Both factors have been deeply researched separately in the context of higher education service management, but no research has delved into both at the same time. A quantitative empirical survey-based study is employed to examine this topic. The sample consists of university students studying in Malang, East Java, Indonesia. The results empirically show that USc and ISQ significantly impact university student performance in higher education, particularly within institutions in Malang, East Java, Indonesia. These findings should be useful for policymakers, university administrators, and educators in enhancing the delivery of educational services in higher education institutions across Indonesia

Financial Performance and Business Sustainability Through Financial Literacy and Inclusion Among East Java MSME Actors

Indonesia’s MSME sector remained resilient during the crisis, boosting post-crisis GDP and employment. This study focuses on MSMEs in Malang, Jember, and Surabaya, addressing the limited financial literacy and financial inclusion that hinder MSME actors from utilizing financial services effectively. Using purposive sampling, data were collected from 290 respondents and analyzed using Partial Least Squares (PLS). The results show that financial literacy significantly affects financial performance (? = 0.367, p = 0.034) and business sustainability (? = 0.242, p = 0.039). Financial inclusion also has a significant impact on financial performance (? = 0.324, p = 0.036) and business sustainability (? = 0.214, p = 0.018). Financial performance strongly influences business sustainability (? = 0.661, p = 0.000). Indirectly, financial literacy influences business sustainability through financial performance (? = 0.214, p = 0.034), as does financial inclusion (? = 0.242, p = 0.018). These findings confirm that improving financial literacy and inclusion enhances financial performance, which in turn ensures the long-term continuity of MSMEs. Interventions such as targeted financial education and improved access to financial services are vital to strengthening MSME sustainabilit

The Relationship Between Transformational Leadership, Work-Life Balance, and Employee Performance with Job Satisfaction as a Mediating Variable

The productivity decline and high absenteeism among employees at UD Dewa Dewi Busana Denpasar in 2024 highlight internal issues that may affect performance and job satisfaction. This study examines the influence of transformational leadership and work-life balance on employee performance, with job satisfaction as a mediating variable. Using a quantitative approach and a census of 35 employees, data were collected through questionnaires and interviews, then analyzed using PLS-SEM with SmartPLS 4. Results show that transformational leadership (? = 0.216, t = 2.062, p = 0.042) and work-life balance (? = 0.298, t = 2.382, p = 0.019) significantly improve employee performance. Both also enhance job satisfaction—transformational leadership (? = 0.327, t = 4.057, p = 0.000) and work-life balance (? = 0.540, t = 5.848, p = 0.000). Job satisfaction itself positively affects performance (? = 0.534, t = 3.957, p = 0.000) and partially mediates the effects of transformational leadership (? = 0.175, p = 0.012) and work-life balance (? = 0.289, p = 0.002) on performance. These findings underscore the pivotal role of leadership and work-life balance in enhancing job satisfaction and optimizing performance, particularly in growing fashion retail businesses

The Arm's Length Principle in Mitigating Tax Avoidance: A Systematic Literature Review

This study examines the effectiveness of Transfer Pricing Documentation (TP Doc) in supporting the Arm’s Length Principle (ALP) to reduce tax avoidance through related-party transactions (RPTs), especially involving tax haven jurisdictions. Using a Systematic Literature Review (SLR) approach, 15 relevant studies published between 2015 and 2024 were analyzed. The literature was selected based on keywords such as “Profit Shifting,” “Tax Haven,” “Related Party Transaction,” “Tax Avoidance,” and “Transfer Pricing.” The findings indicate that TP Doc contributes significantly to enhancing transparency and providing accurate information that enables tax authorities to evaluate whether intercompany transactions reflect fair market values. However, its implementation faces several challenges, including limited access to reliable data, inconsistencies in international standards, low compliance levels, and exploitable loopholes. Additionally, multinational enterprises (MNEs) frequently use RPTs to shift profits to low-tax jurisdictions, reducing their overall tax obligations. The study highlights the need to strengthen regulations, enhance tax authority enforcement, and promote international cooperation to ensure TP Doc effectively supports Indonesia’s tax reform and compliance efforts

Analyzing the Influence of Brand Ambassadors, Promotion, and Viral Marketing on Purchase Decisions for a Snack Brand

This study analyzes the effect of brand ambassadors, promotion, and viral marketing on purchase decisions of Tos Tos, a brand of tortilla chips snack. This study uses primary data. This study uses quantitative research with a population of NCT Dream fans in Indonesia. The sample taken in this study consisted of 105 respondents using a non-probability sampling method with a purposive sampling technique. The study used a questionnaire. The results of this study found that brand ambassadors, promotions, and viral marketing together have a significant effect on the decision to purchase Tos Tos snack. Brand ambassadors affect the decision to purchase Tos Tos snack. Promotion affects the decision to purchase Tos Tos snack. Viral marketing affects the decision to purchase Tos Tos snack. The researcher suggests that the Tos Tos snack company can maintain the number of advertisements on social media, the quality of message delivery, the reach of promotions, prize offers, and special offers offered. When viewed from the average promotion indicator, the special offer indicator has the lowest value, so the company needs to re-evaluate what special offers should be given to consumers. Consumers, when making purchasing decisions, will consider who advertises the product. The results of the research show that the promotion of the Tos Tos snack is very attractive to NCT Dream fans

The Effect of Disclosure of Sustainability Reports, Leverage, and Company Size on Financial Performance in the Banking

This study aims to empirically examine the effect of sustainability report disclosure, leverage, and company size on company financial performance (ROA). The sample consists of banking sector companies listed on the Indonesia Stock Exchange during the period 2021-2023. Data was collected through annual reports and sustainability reports using 78 samples from 26 companies using purposive sampling method, then analyzed using multiple linear regression. The results showed that sustainability report disclosure, company size, and leverage have a significant relationship with financial performance. Keywords: Sustainability Report, Leverage, Company Size, Financial Performance (ROA)

The Effect of Power and Internet Challenges on the Productivity of Small Enterprises in Southeast Asia: An Empirical Analysis

This study examines the effect of power shortages and internet interruptions on the productivity of small retail firms in Southeast Asia, specifically in Indonesia, the Philippines, and Vietnam. Using data from the 2015 and 2023 World Bank Enterprise Surveys, the research investigates how these disruptions affect firm output, with a focus on small enterprises, a sector often overlooked in existing literature. Power shortages have been shown to hinder productivity, but the effect varies by country, with regional and national contexts influencing the outcomes. This study incorporates internet interruptions as a newly considered variable in the 2023 data, adding a modern perspective on how digital infrastructure challenges impact small businesses. Using the Fixed Effects Model, Random Effects Model, and Ordinary Least Squares regression techniques, the research identifies significant effects of power shortages on productivity, particularly in Indonesia and Vietnam. However, internet interruptions did not show a statistically significant impact across the regions studied. The findings suggest that small retail firms may be less reliant on stable internet access compared to sectors that are more digitally intensive. The study highlights the importance of tailored, localized strategies to mitigate disruptions and calls for future research to explore contextual factors and adaptive strategies that affect productivity in the face of infrastructure challenges

The Effect of Intellectual Capital on Fair Value of Shares: Evidence from Indonesia’s Basic Materials Sector

Intellectual capital, which includes intangible assets such as knowledge, innovation, and organizational capability, plays a critical role in influencing firm performance and valuation, particularly in knowledge-intensive industries. This study aims to examine the effect of intellectual capital on the determination of fair value of shares in companies operating in the Basic Materials sector. The study uses a quantitative approach with multiple linear regression analysis applied to a sample of 132 observations from 46 companies listed on the Indonesia Stock Exchange (IDX) from 2019 to 2023. The fair value of shares is measured using the Price Earnings to Growth (PEG) ratio, while intellectual capital is assessed through its three key components: human capital, structural capital, and relational capital. The findings provide empirical evidence that intellectual capital has a significant and positive impact on the fair value of shares. Among the control variables, leverage shows a negative effect, while firm size does not significantly influence fair value. The study concludes that intellectual capital should be strategically managed and disclosed, as it contributes to market valuation. These results offer valuable implications for investors, regulators, and company management in developing more comprehensive valuation models in emerging markets

Instrumented Supply Chain and Interconnected Supply Chain on Operational Performance: The Role of Smart Technology

Transformation in the Industry 4.0 era has pushed manufacturing companies to adopt the latest technologies in their supply chains to enhance operational efficiency and productivity. This study aims to examine the influence of instrumented supply chain and interconnected supply chain on operational performance, with smart technology as a mediating variable. Data were collected using a purposive sampling method from 100 respondents of micro, small, and medium enterprises (MSMEs) in the manufacturing sector in Yogyakarta. The analysis was conducted using Smart PLS 4.0 software. The results reveal that the instrumented supply chain significantly influences operational performance (? = 0.546, p = 0.000) and smart technology (? = 0.515, p = 0.000). In contrast, the interconnected supply chain does not significantly affect operational performance (? = 0.052, p = 0.622), but has a significant effect on smart technology (? = 0.288, p = 0.011). Smart technology also significantly improves operational performance (? = 0.304, p = 0.014) and mediates the effect of instrumented supply chain on operational performance (? = 0.156, p = 0.046). However, it does not mediate the effect of the interconnected supply chain on operational performance (p = 0.071). These findings highlight the strategic role of digital instrumentation and smart technology in enhancing supply chain-driven performanc

Analyzing the Impact of Environmental Performance and Profit Growth on Firm Value in Indonesia’s Oil, Gas, and Coal Sector

Corporate value is an important indicator in assessing a company’s performance and competitiveness in the market. In the context of the oil, gas, and coal sectors—industries particularly vulnerable to environmental concerns—attention to sustainability is becoming increasingly critical. This study aims to analyze the effect of environmental performance and profit growth on the firm value of companies listed on the Indonesia Stock Exchange (IDX) during the 2020–2023 period. A quantitative method with a correlational design was used, drawing on secondary data from annual and sustainability reports. A purposive sampling technique yielded 31 companies that met specific criteria, including consistent listing on the IDX, complete reporting, and PROPER scores from the Ministry of Environment and Forestry. Environmental performance was measured using PROPER scores, profit growth by the net profit growth ratio, and firm value using Tobin’s Q. Data were analyzed using multiple linear regression, preceded by classical assumption tests for normality, multicollinearity, heteroscedasticity, and autocorrelation. The results show that environmental performance has a significant negative effect on firm value (? = -0.996; p 0.001), while profit growth is not statistically significant (? = 0.033; p = 0.058