Boston Hospitality Review: Fall 2018 

Table of contents: Airbnb and the Hotel Industry: The Past, Present, and Future of Sales, Marketing, Branding, and Revenue Management By Makarand Mody and Monica Gomez -- Creating Community One Meal at a Time By Dana Searle -- Restaurant Delivery: Are the "ODP" the Industry's "OTA"? Part I & II By Christopher Muller -- My Head in the Clouds (Computing): A Case Study of a Restaurant Group Embracing Off-Site Technology By Tyler Titheringto

Customer experience in the hotel industry: a systematic literature review and research agenda

Purpose: Academic research on customer experience (CX) in the hospitality industry has recently experienced vast growth as managers have increasingly focused on delivering distinctive experiences to their guests. Despite the relevance of this topic, studies conducted in this area within the hotel context are scarce and dispersed. This paper aims to classify the main academic studies and to present a definition of hotel CX, a conceptual model, emerging trends and future research gaps. Design/methodology/approach: A systematic literature review (SLR) was selected as the research methodology. Adapted from preferred reporting items of SLR and meta-analysis statements, this study entailed an in-depth review of 46 articles published in English between 2006 and 2021. The articles were compiled using keyword searches in Scopus and Web of Science. Findings: This study facilitates an understanding of the hotel CX. The conceptual framework derived from the SLR includes the entire set of antecedents, consequences, mediators and moderators of this concept. The results also illustrate the topic’s academic evolution and expose major guidelines that can help determine areas for future research. Originality/value: This study adds value to the hospitality research literature via SLR. The framework of CX in the hotel industry synthesizes the existing knowledge on this topic and identifies research gaps. The proposed framework allows for the improvement of future hotel CX studies

Learning and Noisy Equilibrium Behavior in an Experimental Study of Imperfect Price Competition

This paper considers a duopoly price-choice game in which the unique Nash equilibrium is the Bertrand outcome. Price competition, however, is imperfect in the sense that the market share of the high-price firm is not zero. Economic intuition suggests that price levels should be positively related to the market share of the high-price firm. Although this relationship is not predicted by standard game theory, it is implied by a generalization of the Nash equilibrium that results when players make noisy (logit) best responses to expected payoff differences. This logit equilibrium model was used to design a laboratory experiment with treatments that correspond to changing the market share of the high-price firm. The model predicts the final-period price averages for both treatments with remarkable accuracy. Moreover computer simulations of a naive learning model were used, ex ante, to predict the observed differences in the time paths of average prices.laboratory experiments, simulation, decision error, learning, logit equilibrium.

The effects of MgO, Na2O and SO3 on industrial clinkering process: phase composition, polymorphism, microstructure and hydration, using a multidisciplinary approach

Preprint publicado en: Materials Characterization Volume 155, September 2019, 109809The present investigation deals with how minor elements (their oxides: MgO, Na2O and SO3) in industrial kiln feeds affect (i) chemical reactions upon clinkering, (ii) resulting phase composition and microstructure of clinker, (iii) hydration process during cement production. Our results show that all these points are remarkably sensitive to the combination and interference effects between the minor chemical species mentioned above. Upon clinkering, all the industrial raw meals here used exhibit the same formation temperature and amount of liquid phase. Minor elements are preferentially hosted by secondary phases, such as periclase. Conversely, the growth rate of the main clinker phases (alite and belite) is significantly affected by the nature and combination of minor oxides. MgO and Na2O give a very fast C3S formation rate at T > 1450 K, whereas Na2O and SO3 boost C2S After heating, if SO3 occurs in combination with MgO and/or Na2O, it does not inihibit the C3S crystallisation as expected. Rather, it promotes the stabilisation of M1-C3S, thus indirectly influencing the aluminate content, too. MgO increseases the C3S amount and promotes the stabilisation of M3-C3S, when it is in combination with Na2O. Na2O seems to be mainly hosted by calcium aluminate structure, but it does not induce the stabilisation of the orhtorhombic polymorph, as supposed to occur. Such features play a key role in predicting the physicalmechanical performance of a final cement (i.e. rate of hydration and hardening) when used as a bulding material.The present study has been partly funded by the project PRIN 2017 (2017L83S77), of the Italian Ministry for Education, University and Research (MIUR)

Estrategias comerciales más utilizadas para mejorar los indicadores de rentabilidad – sector comercial

La competencia en el mercado sin duda alguna ha ido creciendo en los últimos tiempos, los entornos se vuelven más desafiantes sumergiendo a las empresas que no lograr mantenerse en un nivel y estándar adecuado. El sector comercial es uno de los más relevantes de la economía del país y que a su vez tiene mayores cantidades de oferentes, esto sin duda realza la necesidad de tener un mejor alcance hacia los clientes y sobrepasar aquellas barreras limitantes que impiden llegar a la mejor rentabilidad posible, de lo expuesto anteriormente, el presente artículo de revisión abarca una selección de las estrategias más comunes que se utilizan para el incremento de la rentabilidad, desde un aspecto tradicional a largo plazo, hasta las estrategias más actuales frente a la era de la tecnología y la globalización. En tal sentido, se ha desarrollado el objetivo de analizar aquellas estrategias comerciales más utilizadas que influyen en la rentabilidad de las empresas comerciales

Transcriptional profiling reveals functional links between RasGrf1 and Pttg1 in pancreatic beta cells

Background: Our prior characterization of RasGrf1 deficient mice uncovered significant defects in pancreatic islet count and size as well as beta cell development and signaling function, raising question about the mechanisms linking RasGrf1 to the generation of those"pancreatic" phenotypes. Results: Here, we compared the transcriptional profile of highly purified pancreatic islets from RasGrf1 KO mice to that of WT control animals using commercial oligonucleotide microarrays. RasGrf1 elimination resulted in differential gene expression of numerous components of MAPK- and Calcium-signaling pathways,suggesting a relevant contribution of this GEF to modulation of cellular signaling in the cell lineages integrating the pancreatic islets. Whereas the overall transcriptional profile of pancreatic islets was highly specific in comparison to other organs of the same KO mice, a significant specific repression of Pttg1 was a common transcriptional alteration shared with other tissues of neuroectodermal origin. This observation,together with the remarkable pancreatic phenotypic similarities between RasGrf1 KO and Pttg1 KO mice suggested the possibility of proximal functional regulatory links between RasGrf1 and Pttg1 in pancreatic cell lineages expressing these proteins. Analysis of the mPttg1 promoter region identified specific recognition sites for numerous transcription factors which were also found to be differentially expressed in RasGrf1 KO pancreatic islets and are known to be relevant for Ras-ERK signaling as well as beta cell function. Reporter luciferase assays in BT3 insulinoma cells demonstrated the ability of RasGrf1 to modulate mPttg1 promoter activity through ERK-mediated signals. Analysis of the phenotypic interplay between RasGrf1 and Pttg1 in double knockout RasGrf1/Pttg1 mice showed that combined elimination of the two loci resulted in dramatically reduced values of islet and beta cell count and glucose homeostasis function which neared those measured in single Pttg1 KO mice and were significantly lower than those observed in individual RasGrf1 KO mice. Conclusions: The specific transcriptional profile and signaling behavior of RasgGrf1 KO pancreatic islets, together with the dominance of Pttg1 over RasGrf1 with regards to the generation of these phenotypes in mouse pancreas, suggest that RasGrf1 is an important upstream component of signal transduction pathways regulating Pttg1 expression and controlling beta cell development and physiological response

Socio-Ecological Regionalization of the Urban Sub-Basins in Mexic

Mexico is a diverse country in terms of culture and natural environments. For this reason, the delimitation of homogeneous basins with similar environmental, social, and economic attributes is important in order to facilitate the elaboration of high-impact regional development strategies. However, this represents an ongoing challenge due to the complexity of the interactions that occur within socio-ecological systems at a regional scale. In the present study, the main objective was to identify the interrelationships among different aspects of the socio-ecological system located within basins, with the goal of utilizing this information to promote the region-specific sustainable development of an Integrated Water Resources Management (IWRM). Therefore, in this study, environmental, social, economic, and institutional variables, relevant to water management and with thecapacitytobeexpressedspatially,wereutilizedtoidentifyregionswithsimilarcharacteristicsand to regionalize the urban sub-basins of Mexico based on a principal component analysis (PCA) and the k-medoids clustering algorithm. The identification of the most adequate number of regions at the national level was determined by the silhouette method. As a result, five distinct regions for Mexico were generated, which forms the first step in the design of integrated water resources management strategies for these regions.Universidad Autónoma del Estado de MéxicoConsejo Nacional de Ciencia y Tecnología (CONACyT-México

Хромосомы и видообразование у туко-туко (Ctenomys, Hystricognathi, Rodentia)

Tuco-tucos, South American rodents of the genus Ctenomys represent an interesting model of speciation. Their strict territorial and solitary life under the earth, vast but highly fragmented habitats, low migration activity were the causes of their very fast radiation. About 60 species of this genus have been described. They are found in a variety of habitats, from the mountains of the Andes to the coastal dunes of the Atlantic, from humid steppes of Pampas to dry deserts of Chaco. Tuco-tucos have a very high level of chromosomal polymorphism and polytypism based on Robertsonian and whole-arm reciprocal translocations and inversions, and can therefore be used to test different versions of chromosomal speciation hypothesis. The classic version of this hypothesis emphasizes the sterility of the hybrids, due to incorrect or incomplete chromosome synapsis in heterozygotes for rearrangements, germ cells death, chromosome nondisjunction and the generation of unbalanced gametes. The modern version of chromosomal speciation hypothesis suggests that the reduction of gene flow across chromosomal hybrid zones is due to the suppression of recombination in hybrids around the break points of rearrangements distinguishing the parental species. Field studies have not revealed strong negative effects of chromosomal heterozygosity on the fitness of the carriers. These results cast doubt on the validity of the classic version of the hypothesis. Analysis of chromosome behavior in the meiotic prophase in the chromosomal heterozygotes revealed significant changes in the frequency and distribution of recombination: crossingover suppression around the breakpoint and chiasma distalization. These changes can modulate the flow of genes between chromosomal races and amplify the divergence which has arisen due to spatial isolation. These data confirm the recombinational model of chromosomal speciation.Fil: Torgasheva, Anna A.. Novosibirsk State University; Rusia. Institute of Cytology and Genetics; RusiaFil: Savchenko, Ekaterina. Institute of Cytology and Genetics; RusiaFil: Gomez Fernandez, Maria Jimena. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Parque Centenario. Museo Argentino de Ciencias Naturales "Bernardino Rivadavia"; ArgentinaFil: Mirol, Patricia Monica. Consejo Nacional de Investigaciones Científicas y Técnicas. Oficina de Coordinación Administrativa Parque Centenario. Museo Argentino de Ciencias Naturales "Bernardino Rivadavia"; ArgentinaFil: Borodin, Pavel M.. Novosibirsk State University; Rusia. Institute of Cytology and Genetics; Rusi