Engaging with people in your organisation

Abstract

Organisations are now much more aware that capable and committed people are a critical source of competitive advantage. Although training per se still has its place, the focus now is on individual learning and supporting this in the workplace. The chapter covers the business context of training and learning for organisational success in environmental management. Committed individuals who really understand the organisation's objectives and have the skills and 'permission' to act with professional discretion create business advantage and how embedding learning in the organisation an integrated approach is needed, involving a range of internal stakeholders. In some ways, this unpacks and extends the brief 'Top management shall...' in clauses 4.2 & 4.6 of ISO 14001 and addresses the excellent advice in ISO 14063 on environmental communication