Bevittnad job incivility och dess samband med begynnande arbetsrelaterad utmattning, commitment, utövad incivility samt intentioner att lämna organisationen

Abstract

The purpose of the study was to seek relations between witnessed job incivility from coworkers and manager and six different aspects of work-related exhaustion, lower commitment, tendency to exercise incivility and intentions to leave organization. An internet survey was sent to 174 employees within five public psychiatric departments which gave a response rate of 49 %. The questionnaire consisted of scales measuring six dimensions of emerging work-related exhaustion, commitment, perceived incivility from coworkers and managers, exercised incivility, and intentions to leave the organization. The result revealed that witnessed job incivility could explain the variance in four out of six dimensions of emerging work-related exhaustion. Witnessed incivility from both coworkers and managers seems to be related to health problems. Incivility from coworkers was a unique predictor of lack of social support and control while incivility from manager was related to the dimension work-leisure time. No variance could be explained regarding the dimensions sleep and privacy. Only job incivility from coworkers could explain variance in commitment. Both witnessed incivility from coworkers and managers explained variance in exercised incivility. Witnessed job incivility could not explain variance in intentions to leave the organization

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