Time Window Assignment in Distribution Networks
- Publication date
- 15 November 2019
- Publisher
- In delivery networks, companies assign time windows to customers, informing them between which times they may expect service. Unfortunately, these time windows are often too wide to be informative, for example from 9am to 5pm. Another problem is that time windows may not be met due to unforeseen delays.
In this thesis, we study assigning time windows in distribution networks to improve customer satisfaction. More and more companies realize that the satisfaction of their customers is importa