research

Cross-selling in service recovery encounters – Staying under the customer’s radar to avoid salesperson stereotype activation

Authors
Publication date
1 January 2012
Publisher
St. Petersburg, Florida : AMA

Abstract

Contains fulltext : 112224.pdf (publisher's version ) (Open Access)AMA Winter Conference, 17 februari 201

    Similar works

    Full text

    thumbnail-image

    Available Versions

    NARCIS

    redirect
    Last time updated on 03/09/2017

    Radboud Repository

    redirect
    oaioai:repository.ubn.ru.nl:2066/...
    Last time updated on 06/09/2013

    NARCIS

    redirect
    Last time updated on 15/08/2018

    Radboud Repository

    redirect
    oaioai:repository.ubn.ru.nl:2066/...
    Last time updated on 01/06/2019