Addressing knowledge capture issues for business continuity

Abstract

This paper addresses the problems of effective knowledge capture processes in implementing knowledge use for maintaining business continuity. The research is centred on a refrigeration company in Australia who was having significant problems with its product development processes and needed to ensure they were more effective. However part of that problem lay with the fear of losing a small team of significant engineers in the production process. The company wanted to maintain their knowledge. The research shows that strategies across a number of knowledge capture techniques has enabled the researchers to develop a knowledge based system built on ontology to meet the need of the company to capture the necessary product domain knowledge and facilitate better design processes. Previous studies have highlighted difficulties with knowledge capture. The strategies adopted here show that most relevant knowledge can be captured, modelled and, importantly, can be used to ensure that business continuity was maintained