Solving transparency issues at Bosch car service by introducing an enterprise resource planning

Abstract

The present Work Project shows how transparency issues can be overcome with the implementation of an Enterprise Resource Planning (ERP). The project purpose is to decide among two different software suppliers offers: Incadea and Activex. Through this paper was conducted a research to identify the costs and benefits and the communication process. Besides, a Cost-Benefit Analysis was performed to support the decision taken. In conclusion, the decision falls on Activex, fully supported and justified with several arguments

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