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An Empirical Investigation of the Moderator Effect of Switching Costs on the Relationships Between Satisfaction, Trust and Loyalty in the UK Retail Banking Industry
Authors
D. El-Manstrly
L. Moutinho
C. Veloutsou
Publication date
1 January 2006
Publisher
Abstract
Abstract is not available.
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Enlighten
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oai:eprints.gla.ac.uk:59335
Last time updated on 08/10/2012
Enlighten: Publications
See this paper in CORE
Go to the repository landing page
Download from data provider
oai:eprints.gla.ac.uk:59335
Last time updated on 09/04/2020