This marketing teaching case is focussed on the rapidly emergent industry associated with Apps for mobile devices. After setting the context in respect of the awe-inspiring numbers associated with these markets the case is made that innovative marketing is happening across all parts of the basic marketing framework – the 4Ps. The case presents many specific examples of marketing related decision making and outcomes, focussing on games-Apps such as Rovio’s best-selling Angry Birds game

Harker, Michael

Taheri, Babak

English

Heriot Watt Pure

Marketing applications:from Angry Birds to happy marketers

Name not available

Marketing applications: from Angry Birds to happy marketers

University of Strathclyde Institutional Repository

Strathprints Institutional RepositoryHarker, Michael and Taheri, Babak (2011) Marketing applications: from Angry Birds to happymarketers. In: Academy of Marketing Conference 2011, 2011-07-05 - 2011-07-07, Liverpool, UK.Strathprints is designed to allow users to access the research output of the University of Strathclyde.Copyright c© and Moral Rights for the papers on this site are retained by the individual authorsand/or other copyright owners. You may not engage in further distribution of the material for anyprofitmaking activities or any commercial gain. You may freely distribute both the url (http://strathprints.strath.ac.uk/) and the content of this paper for research or study, educational, ornot-for-profit purposes without prior permission or charge.Any correspondence concerning this service should be sent to Strathprints administrator:mailto:strathprints@strath.ac.ukhttp://strathprints.strath.ac.uk/Marketing Applications: From Angry Birds to Happy MarketersAbstract: This marketing teaching case is focussed on the rapidly emergent industryassociated with Apps for mobile devices. After setting the context in respect of the awe-inspiring numbers associated with these markets the case is made that innovative marketing ishappening across all parts of the basic marketing framework – the 4Ps. The case presentsmany specific examples of marketing related decision making and outcomes, focussing ongames-Apps such as Rovio’s best-selling Angry Birds game.Rovio.comIntroduction – The Rising Significance of Software MarketsWhy spend time thinking talking and writing about marketing in the software industry? Hereare three answers.Firstly, the argument of size. It should come as no surprise to anyone who spends time usinga computer or portable device that the software industry is big business. There are strongbrands – Microsoft, Google, Facebook – and a multiplicity of types of software for businessor leisure use, often with price tags in three or four figures. Exactly how big is the softwareindustry though? The industry body, the SIIA [Software and Information IndustryAssociation] estimated in conjunction with Datamonitor that the worldwide value of softwaresales in 2008 was US$304bn and estimates a 2013 value of US$457bn (Datamonitor 2008).Microsoft employees a 100,000 people, a similar number to Exxon Mobil.Secondly, the argument of cohort. If you are a relatively young person, software and thehardware it runs on has probably been fully integrated into many aspects of your life – youwrite email using a web-based application – a word we’ll see again shortly – like Googlemailor Yahoo, you use one or more of a console, PC or portable device to play games and makecalls, you relax to music delivered by data files passing through something like iTunes andyou sign up for tutorials and submit assignments via a VLE. You are as likely as not to beaware of many different brand names and the people and companies behind them. Software isimportant to you, it is going to go on being important for the rest of your life. If you aren’tinvolved with the marketing of software as a career, you are necessarily still going to beinvolved as a customer.Thirdly, the argument of culture. Software is now advertised on the high street and TV. Thereare films about the development of software – The Social Network, Pirates of Silicon Valley– software capability and fallibility is now a common plot device in literature and drama.AppsGiven the vast number of companies and products and uses for software, it simply isn’tpossible to cover all issues. Instead, it seems far more sensible to limit ourselves, in form andfunction. Therefore, this case will focus on the marketing of what are popularly known as‘Apps’ for mobile devices like Apple’s iPhone. What is an App? The name is an abbreviationfor application – a piece of software with a set of capabilities and functions. Microsoft Wordis an application, and so is the web browser Chrome. What the abbreviated name refers tothough, is a relatively small [in terms of file-size] self-contained piece of software that has avery specific and focussed purpose. Most so called smart-phones come with several of thesepre-installed. The calendar is an App, the contacts directory is an App, the web-browser is anApp and so on. What makes Apps worthy of particular interest is the after-markets – Appsoffered for sale by third-parties to smart-phone users.  Let’s quickly review some quitedazzling facts and figures.How many apps – products – are there? No one knows for sure, and the number is growingtoo rapidly to get a good fix, but Apple have indicated that for their smart-phones andportable devices [iphones, iPads] there are at least 400,000 choices (Apple, 2011). The onlinestore [which itself is a piece of software] only opened in July of 2008. Arithmetic tells us thenthat in somewhat less than a 1000 days, the Apps added to the list of choices to buy from thestore increased by 400 a day, per day, every day!Just because there are so many products to choose from, it doesn’t mean that people arebuying them though, does it? Let’s check that out as well. How many of these applicationshave been downloaded from the store? Note the word downloaded rather than sold – an issuewe’ll come to later. Apple do know that – they know it perfectly. They recently held a salespromotion with a large prize for the person who downloaded the ten billionth App (Apple,2011). Some context for the figure – 10 billion. That digital music, marketed throughsoftware portals like iTunes has revolutionised the marketing and consumption of music issurely beyond question. The rapidity with which the marketplace changed beyond recognitionfrom what it was even a decade ago has been breathtaking. One research group has recentlycompared the growth in sales of digital music with the growth in sales of Apps (Dedieu,2011). Music had a four year headstart over Apps, but if Apps haven’t overtaken music yetthen inevitably they will do soon. That means, markets, marketing and marketers. Theacademics are struggling to keep up, but it seems clear that this is an area which clearlydeserves more attention (Alpert, 2007).Total iTunes Downloads by MediumAsymo.comIf those are the headline figures, do we know anything a bit more specific about how peopleare using and consuming Apps? Indeed we do. One online collective has examined this issueand has some tentative findings to report (Appsfire, 2011):1. A typical iPhone user has downloaded about 80 Apps to add to the 20 pre-installed by Apple.2. Users spend upwards of an eighty minutes a day using these Apps.3. Just over half of the Apps downloaded were ‘free’App Usage by CategoryAppsfire.comThe Business and Culture of Gaming has Come Full CircleAs can be seen, games form a substantial part of the buying-and-selling of Apps. Aparticularly interesting thought about App games is the extent to which the business andculture of gaming has come full circle. In the 1980’s – ancient history now – the creation andmarketing of computer games was a cottage industry. More accurately, it was a bedroomindustry – teenagers and twenty-somethings were able to teach themselves the skills andknowledge through trial and error. Over and above a home computer very little was requiredand the scale and nature of the product meant that one person could create the whole thing.Codemasters started like that, as did many other firms and now senior individuals in theindustry. As technology evolved, and the potential for complexity of design and structure setin, the industry evolved from a semi-professional sector into one requiring significant capitalinvestment in high-end equipment and highly specialised design/coding/creative roles. A biggame on a major platform like Playstation or Xbox that it is hoped will be a big seller islikely to have involved the efforts of several hundred people and an enormous amount ofhardware. The recent game – Grand Theft Auto IV - is understood to have cost upwards of$100m to produce. $10m was spent on the audio component of the game alone. In the modernmarketplace for PC and console games, the individual or small firm cannot hope to bring acompetitive and attractive product to market, and the same is true for most other categories ofsoftware.Apps, and games Apps in particular take us back to the beginning of this cycle. Certainlysome of the big players have established business divisions to focus on Apps, but a small firmcan bring a product to market using nothing more than a standard-PC and some cheapsoftware. You can read about the nature, culture and success of such SMEs in a paper likeO’Dwyer (2009).Marketing of a Game-AppNow we’ve developed some focus and context, we can now turn to some specific marketingrelated issues for Games-Apps and examine some specific examples of practice.Where to start? How about channel strategy? If your app is for an Apple device, there is onlyone choice – the App store as part of iTunes. Apple take 30% of the price the end user pays –and decides whether or not they want to retail the App at all – sometimes a problem if yourApp contains adult orientated material like sex, violence and profanity. In return for thesubstantial slice of the pie and they host the App on their servers for download and integrateit into the online catalogue, as well as managing feedback and payment.Firemint.comIf your business is involved with traditional physical goods, the feedback you get from yourchannels can be delayed, incomplete or inaccurate. This makes good decision makingdifficult. This isn’t true for Apps. The above graphic shows the sales chart of a game calledFlight Control (Firemint, 2011). As you can see, even with millions of copies sold, Firemintknows exactly how many were sold overall, how many in specific national markets and theimpact of significant events like a change in price, some publicity or even just a release of anupdated version. Within each market they also know their ranking in the sales charts. The piechart below shows the relative importance of each national market. Unsurprisingly the US isno. 1, and the UK is certainly doing well – but look at the surprise entry at no. 3 – Australia.When you have this level of detail and precision, making good decisions is easier.After distribution and sales management, perhaps it is time to look at pricing. Furtherinteresting things are happening here as the nature of Apps means that great flexibility ispossible. The price of an App can be changed almost instantly, meaning that price can easilybe used as a promotional tool or to establish a user base for future exploitation. Apps caneven be offered free via the Apple App Store. Why would any company give away itsproduct? There are some good reasons. As just mentioned, the short-to medium termobjective might be to establish a reputation or gain publicity and attention. Once achieved theApp can have a price change upwards. Electronic Arts used this tactic before Christmas 2010to considerable benefit. Slashing prices across their range of games, they quickly occupiedmost of the top ten positions on the charts. After Christmas, when millions of owners hadunwrapped their new Apple devices, EA reaped the benefit from their games being front andcentre. Some Apps are deliberately released with only a portion of the functionality operable.If the user wants to get the full benefits, then a payment must be made.  If this were a car, wemight refer to that as a test-drive. If the App-sample isn’t to the liking of the user, then thereis no cognitive dissonance – no money was wasted. This switching on of the functionality ofthe App isn’t even as simple as an on-off switch – the App creators might have adopted apricing model called freemium - a word you will hear increasingly often in the future.Freemium means the App itself is free or very low cost to download, but once installed theuser must make what is called an in-app purchase to unlock portions of functionality. In gameterms, this might mean extra levels to play through for a few pennies, or new items for in-game characters to be equipped with. This model is one which is increasingly attractive withApp developers as it means they can create a stream of revenue from each user, rather than aone off payment and achieve this without the substantial costs of developing an App fromscratch.Angry Birds – Product and PromotionWe’ve taken a very brief look at elements of pricing and place in the context of Appmarketing. The basic framework of the marketing mix has of course two further elements,product and promotion. Before we finish, let’s consider those – and do so in the context ofpossibly the most famous Game-App of all time – Angry Birds! An app by Rovio of Finland,it is an inaugural member of Apple’s App Hall of Fame. Angry Birds has sold an astonishing50 million copies. No app has sold more. Players include David Cameron, Dick Cheney and apantheon of sports and music stars.Angry Birds ScreenshotLet’s look at part of an interview with the lead designer – Niklas Hed – where the discussionturns to the ethos and process of the games genesis and evolution:Rovio was perfectly positioned to take advantage. It had learnt a lot from the triumphs andfailures of its past games. It also had copious notes from focus groups it had organised overthe years, during which Niklas and his colleagues had watched people playing games frombehind a glass screen and recorded what the players found difficult, what excited them, whatthey found boring. The information from these sessions had then been used to produce ablueprint of the “perfect” mobile game. The checklist ran to several thousand words, but, oneof the main things they learnt was that each level had to feel achievable.“It’s important that players don’t feel that the game is punishing them,” Niklas says. “If youfail a level you blame yourself. If the pigs laugh at you, you think: ‘I need to try one moretime.’”They also knew it was important that any game they designed could be played in short bursts– occupying those periods of “downtime”, such as queuing for a coffee or waiting for a bus,that had formerly been devoted to staring into space or, perhaps, reflecting on life.“You have to be able to play the game right away,” Niklas says. “We didn’t want anyloading times.”It was this principle that led to the introduction of the catapult, the game’s central feature.Players know immediately what to do with it and it makes the game more intuitive.The game also had to appeal to both video game “virgins” and hard-core enthusiasts. “Weknew it had to be simple but it couldn’t be too simple,” Niklas says.Kendall (2011)The promotion of the game was based on a very simple strategy. Rovio noted that Appletended to highlight Apps in the store with strong colourful characters present in the gameitself and imagery used in logo design. This meant the characters in the game became frontand centre in design – and the name became Angry Birds rather than, say, Catapult.Examining potential partners to publish the game [games studios design and build, publishersmarket] Rovio plumped for a company called Chillingo (Chillingo, 2011) who had a goodrelationship with Apple and a track record of successful publicity campaigns. The strategyworked, Apple selected the game as a highlight of the Apps in the store, that generatedpublicity which led to downloads, which led to almost totally positive reviews – word-of-mouth – between consumers which led to more sales and so on in a virtuous circle that hasrequired next to nothing in terms of traditional advertising expenditure.Even more interesting than the way the game was promoted is the ways in which the gameitself is now so strong as a brand that it is being used to help promote other products and haseven led to game related merchandise – covers for phones, plush toys of the birds and thepigs and even a tie-in with an upcoming animated film called Rio. The clincher in respect ofAngry Birds now being a ‘transmedia franchise’ (Pulman, 2011)? Angry Birds beingincluded as part of a promotion in a Superbowl advertisement.Look forward to the animated series!BibliographyAlpert, F. (2007) "Entertainment software: suddenly huge, little understood", Asia Pacific Journal ofMarketing and Logistics, Vol. 19 Iss: 1, pp.87 – 100Apple (2011) The App Store has Reached 10 Billion Downloads From: www.apple.com/itunes/10-billion-app-countdownAppsfire (2011) Infographic: iOS Apps Vs Web Apps From: blog.appsfire.com/infographic-ios-apps-vs-web-appsChillingo (2011) About Us From: http://www.chillingo.com/about.htmDedieu, Horace (2011) More than 60 apps have been downloaded for every IOS device sold From:www.asymco.com/2011/01/16/more-than-60-apps-have-been-downloaded-for-every-ios-device-sold/Datamonitor (2008) Software: Global Industry Guide New York, DatamonitorFiremint (2011) Flight Control Sales Per Week From: http://firemint.com/wp-content/uploads/2011/01/FlightControl-PerWeek.png see also Firemint Backgrounder at:http://firemint.com/2010/firemint-backgrounder-current-as-at-15-july-2010/Kendell, P. (2011) Angry Birds: the story behind iPhone's gaming phenomenon, Daily Telegraph,From: http://www.telegraph.co.uk/technology/video-games/8303173/Angry-Birds-the-story-behind-iPhones-gaming-phenomenon.htmlO'Dwyer, M. Gilmore, A. and Carson, D. (2009) Innovative marketing in SMEs, European Journal of Marketing, Vol.43 Iss: 1/2, pp.46 - 61Pulman, S. (2011) Angry Birds: Casual Gaming to Transmedia Franchise? From:http://transmythology.com/2011/01/17/angry-birds-casual-gaming-to-transmedia-franchise/Software and Information Industry Association (2011) Association Homepage From:http://www.siia.net/

Angry Birds: Casual Gaming to Transmedia Franchise?

Entertainment software: suddenly huge, little understood&quot;, Asia Pacific Journal of Marketing and Logistics,

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Marketing applications: from Angry Birds to happy marketers

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