EMSoD — A conceptual social framework that delivers KM values to corporate organizations

Abstract

As social software is becoming increasingly disruptive to organizational structures and processes, Knowledge Management (KM) initiatives that have hitherto taken the form of a ‘knowledge repository’ now need redefining. With the emergence of Social Media (SM) platforms like Twitter, the hierarchical boundaries within the organization are broken down and a lateral flow of information is created. This has created a peculiar kind of tension between KM and SM, in which one is perceived as threatening the continued relevance of the other. Particularly, with the advances of social media and social software, KM is more in need of delivering measurable value to corporate organizations, if it is to remain relevant in the strategic planning and positioning of organizations. In view of this, this paper presents EMSoD — Enterprise Mobility and Social Data — a conceptual social framework which mediates between KM and SM to deliver actionable knowledge and employee engagement. Meanwhile, given that the main objective of this research is in the delivery of KM value to corporate organizations, this paper devises some mechanisms for measuring actionable knowledge and employee engagement, both as parameters of KM value