Introduction: Quality health services is a priority in the
health system. However, after the outbreak of the COVID-
19 pandemic, the goals of the health system had to
be adapted to the changed circumstances, in order to
meet the health needs of patients and the expectations
of health workers related to ensuring safe working conditions
in a crisis.
Aim: To examine the attitudes and opinions of patients
on the quality of services provided during treatment for
the infection of COVID-19
Research material and methods: The study included
patients aged 18 and over at the Sarajevo Canton Health
Center who were infected with the COVID-19 virus in the
second (autumn 2020) and third (spring 2021) waves of
the pandemic and who used primary health care services
during their treatment. To conduct the research, we surveyed a total of 524 patients in the period from
15 September 2022 – 30 November 2022.
Results: By the recommendations of the Crisis Staff of
the Ministry of Health and the rules of the profession,
the majority of respondents contacted the doctor on
the third day after the onset of symptoms, 193 of them
(36.8%). During the second and third wave, the majority
of patients, 287 (54.8%) believed that there were no
health workers during that period who did not behave
professionally during the treatment. During treatment
and visits to healthcare institutions, 72 (13.7%) patients
felt that they always felt that healthcare professionals
treated them differently. During treatment for COVID-
19, 78 (14.89%) patients believed that there were
always enough health workers during their treatment.
Conclusion: a large number of respondents think that
the healthcare professionals treated them professionally
during the treatment, and that they had enough information
about the situation, and that they acted in accordance
with the instructions published by the profession.Uvod. Pružanje kvalitetnih zdravstvenih usluga prioritet
je u zdravstvenom sustavu. Međutim, nakon izbijanja
pandemije bolesti COVID-19, ciljevi zdravstvenog
sustava morali su se prilagoditi promijenjenim okolnostima,
kako bi se zadovoljile zdravstvene potrebe pacijenata,
ali i očekivanja zdravstvenih radnika povezana s
osiguranjem sigurnih uvjeta rada u kriznoj situaciji.
Cilj. Ispitati stavove i mišljenje pacijenata o kvaliteti
pruženih usluga tijekom liječenja od bolesti COVID-19.
Materijal i metode istraživanja. U studiju su uključeni
pacijenti u dobi od 18 i više godina Doma zdravlja Kantona
Sarajevo koji su bili inficirani virusom SARS-CoV-2
u drugom (jesen 2020.) i trećem valu (proljeće 2021.)
pandemije i koji su se koristili uslugama primarne zdravstvene zaštite tijekom svojeg liječenja. U periodu
od 15. rujna do 30. studenoga 2022. radi provođenja
istraživanja ukupno smo anketirali 524 pacijenta.
Rezultati. U skladu s preporukama Kriznog štaba Ministarstva
zdravstva i pravilima struke, većina se ispitanika
liječniku javila treći dan od pojave simptoma, njih
193 (36,8 %). Tijekom drugog i trećeg vala većina pacijenata
(287 – 54,8 %) smatra da u tom periodu nije bilo
zdravstvenih radnika koji se nisu odnosili profesionalno
tijekom liječenja. Pri tretmanu te posjetu zdravstvenim
ustanovama 72 (13,7 %) pacijenta smatrala su da uvijek
osjete kako ih zdravstveni radnici drugačije tretiraju.
Sedamdeset osam (14,89 %) pacijenata smatra da je
uvijek bilo dovoljno zdravstvenih radnika tijekom njihova
liječenja od bolesti COVID-19.
Zaključak. Velik broj ispitanika misli da su se zdravstveni
radnici profesionalno odnosili prema njima tijekom
liječenja te da su imali dovoljno informacija o nastaloj
situaciji i da su se ponašali u skladu s uputama koje je
objavljivala struka
