Street-level bureaucrats at the Migration board : A quantitative study about the staff’s working conditions during the Migrant crisis

Abstract

Media have reported frequently about tough working conditions at the Swedish migration board for several years. The aim of this study was to investigate how the current migrant crisis has affected the migration board staff’s ability to practice their daily work. More specifically its aim was to find out how the crisis has affected the staff’s ability to uphold the law in the administration procedure and how they relate to the migration boards goals, caseload and resources. The study was based on a quantitative method with surveys delivered to the migration board’s staff and later analyzed with Lipsky’s theory about street-level bureaucracy. The results indicate that migration board staff experience problems to some extent with upholding the law in administration and with high caseloads and inadequate resources