Policymakers often consult a range of stakeholders, such as interest groups representing businesses or citizens, before they make decisions. But do the particular consultation tools used matter for the outcomes of this process? Drawing on a new study of the consultation tools used by the European Commission, Bert Fraussen, Adrià Albareda and Caelesta Braun suggests that despite the recent trend of using ‘open’ approaches such as online consultations, ‘closed’ consultation approaches in which policymakers play a more active role often offer a more promising approach for engaging a diverse set of actors