Process modeling can be regarded as the currently most popular form of conceptual modeling.\ud
Research evidence illustrates how process modeling is applied across the different information\ud
system life cycle phases for a range of different applications, such as configuration of Enterprise\ud
Systems, workflow management, or software development. However, a detailed discussion of\ud
critical factors of the quality of process models is still missing. This paper proposes a framework\ud
consisting of six quality factors, which is derived from a comprehensive literature review. It then\ud
presents in a case study, a utility provider, who had designed various business process models for\ud
the selection of an Enterprise System. The paper summarizes potential means of conducting a\ud
successful process modeling initiative and evaluates the described modeling approach within the\ud
Guidelines of Modeling (GoM) framework. An outlook shows the potential lessons learnt, and\ud
concludes with insights to the next phases of this study
