Includes bibliographical references (leaves 104-107).A good understanding of the financial value that electricity customers place on power supply reliability and the underlying factors that give rise to higher and lower values is an essential tool in the designing, planning and operating standards of power system networks. This research study is a first step toward addressing the current absence of consistent data needed to support better estimates of the economic value of power supply reliability. The economic value of power supply reliability is usually measured through power interruption costs faced by electricity customers. The aim of this research study was to develop Customer Interruption Cost (CIC) models for both commercial and industrial customers
