Grandey\u27s (2000) framework of emotional labor was extended to propose a modified framework of diversity and emotional labor. It was proposed that diverse workgroup composition may be considered a situational variable that triggers affective reactions within interpersonal and workgroup contexts and interactions. This framework suggests that emotional labor may be considered an important mediating variable that can account for a number of relationships between diversity and both individual and workgroup well-being. The current study provided some initial tests of the proposed framework using a complementary, multi-level approach. At the individual level, relationships between diversity, emotional labor, and well-being outcomes were evidenced. At the group level, no significant relationships between heterogeneity, aggregate emotional labor, and group well-being outcomes were demonstrated. The implications of these results, and their significance for the modified model proposed are discussed
