张驰,

蒋凤桐, Flora F.T.

本案例讲述了一名管理培训生李芬在智能手机生产厂商A公司工作时的经历。2008年，李芬刚进入正式岗位便被委以重任，先后承担了一个拓荒的新项目和一个善后的重大项目的人资行政工作。李芬是个自律且对工作有着高标准的人，在她的带领下，两个项目都进展顺利。但李芬发现她很难与同事和睦相处，无论是上级、平级还是下属，都对她颇有微词甚至爆发冲突。李芬从未想到人际关系会成为她发展的障碍。心灰意冷的她决定回总部学习以强化自己的业务能力。但业务能力提高能让她的人际关系问题迎刃而解吗？总被人说情商低的她想不明白：难道工作不是把事情做好就可以了吗？做好工作跟情商高低有什么关系呢？管理者为什么还需要在工作时处理自己与他人的情绪？为什么要对他人抱有同理心呢？怎么才能提高自己的情商和人际关系呢？This case describes the plight of Li Fen, a human resources (HR) manager. In 2008, Li began working as a management trainee at Company A, a smartphone manufacturer. After landing a formal job at the company, she handled HR and administrative tasks for a new project and a big company project that had encountered some difficulties. She handled both projects effectively due to her self-discipline and strong work ethic. Nevertheless, she found it difficult to get along well with her colleagues, including superiors, peers, and subordinates, who frequently complained about her, and they even got into heated arguments. She had never considered that interpersonal relationships could get in the way of her work. Disheartened, she returned to company headquarters to enhance her professional skillset. However, would better professional skills alone help her deal with these interpersonal issues? People often joked that Li had low emotional intelligence (EQ), but she could never quite put her finger on the problem. In the past, she had believed that work was just about getting things done and that managers should not preoccupy themselves with other people's emotions or show empathy to others. Now, however, she began to question this assumption: Could it be that EQ was actually critical in the workplace, and in that case, how could she improve her EQ to forge stronger interpersonal relationships

Li Fen's Confusion

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