Abdul Hak, Nora

Ambaras Khan, Hanna

Mohd Saad, Jazilah

The International Islamic University Malaysia Repository

Question 1“What are the challenges were you facing in conducting mediation online during Covid-19 pandemic?”The parties have no smartphones.The internet connection usually an issue to the parties.The changing of norm form face-to-to face to the online medium is a challenge.The parties have no knowledge about online activitiesIt is difficult to get cooperation from the parties to do e-mediation.• “There are some clients who feel comfortable with e-mediation because it is flexible and there is no need of a face-to-face meeting”. (Informant 2)• “It is suitable and practical especially in the current situation (Covid-19 pandemic) and in future as well. This method helps the unit to attend the cases regardless of the situation and avoid delay in dealing with the cases”. (Informant 3)14 informants think that it is suitable and practical.• “It is easier for the officer (mediator) to play his roles in a face-to-face session rather than e-mediation”. (Informant 3)• “E-mediation should be avoided unless it is necessary. Face-to-face method is the best way to conduct mediation rather than online”. (Informant 11)• “No, it is not because it involves the calculation of payment (it is better to do the session face-to-face)”. (Informant 23)4 informants do not think it is practical and suitable• It is depending on the situation of each case. Some of them think that it is better to have a good facility and internet connection in the country before BSK proceed with e-mediation.6 informants who are not sureQuestion 2 “Do you think e-mediation is suitable and practical to be applied in BSK?”Question 3“Would you like to suggest the application of e-mediation in BSK in future? Why?”.4 respondents replied as “no”Respondent 15 said that not all clients or parties can afford to join e-mediation due to lack of facilities like smartphones and internet connection. The rest of the respondents agree to suggest the application of e-mediation in future.“E-mediation can save the parties’ time and cost” (Informant 6)“It can be an alternative to face-to-face practice” (Informant 8)“It is a good approach that worth to be explored. The enhancement and improvement of the current practice allow e-mediation practice to reach a standard level of online method.” (Informant 2)“It is much easier. It saves the parties’ time” (Informant 1)

The practicality in extending the application of E-Mediation in post COVID-19 at family support division (BSK) Syariah Court Malaysia

http://irep.iium.edu.my/90497/1/ICFL%20E-MEDIATION%20PRESENTATION.pdf

The practicality in extending the application of E-Mediation in post COVID-19 at family support division (BSK) Syariah Court Malaysia

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The International Islamic University Malaysia Repository