Utility bill, American Bell Telephone Company

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Receipt from Providence Telephone Company

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The telephone years : the relationship between adolescent telephone use and parent-adolescent conflict : a thesis presented in partial fulfilment of the requirements for the degree of Master of Arts in Psychology at Massey University

While almost no published research has been completed on adolescent telephone use, it has been found that adolescents report their telephone use to be an area of conflict with their parents Data was collected from 160 adolescent high school students aged around 14 years and some (88) of their parents/caregivers, using a questionnaire designed by the researcher. The results showed that female adolescents had more telephone use and more parent-adolescent conflict than did male adolescents. Both males and parents of both males and females reported that telephone use was strongly related to parent-adolescent conflict, but female adolescents did not report such a relationship. We can conclude that telephone conflict is seen in males, but is only a source of conflict in females as viewed by parents. Further, when males use the telephone it is correlated with the independence they desire, but telephone use has no parallel relationship with independence for females. However, high adolescent telephone use is related to the control a parent would like to have over the telephone, most especially for female telephone users. When females were independent and parents wanted to control their daughters telephone use, conflict levels were high. In contrast, conflict levels were high for parents and their sons when males wanted independence because parents had control of their telephone use

Utility bill, Providence Telephone Company

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An exploratory randomised controlled trial comparing telephone and hospital follow-up after treatment for colorectal cancer

Aim:  Following treatment for colorectal cancer it is common practice for patients to attend hospital clinics at regular intervals for routine monitoring, although debate persists on the benefits of this approach. Nurse-led telephone follow-up is effective in meeting information and psycho-social needs in other patient groups. We explored the potential benefits of nurse-led telephone follow-up for colorectal cancer patients. Method:  Sixty-five patients were randomised to either telephone or hospital follow-up in an exploratory randomised trial. Results:  The telephone intervention was deliverable in clinical practice and acceptable to patients and health professionals. Seventy-five percent of eligible patients agreed to randomization. High levels of satisfaction were evident in both study groups. Appointments in the hospital group were shorter (median 14.0 minutes) than appointments in the telephone group (median 28.9 minutes). Patients in the telephone arm were more likely to raise concerns during consultations. Conclusion:  Historical approaches to follow-up unsupported by evidence of effectiveness and efficiency are not sustainable. Telephone follow-up by specialist nurses may be a feasible option. A main trial comparing hospital and telephone follow-up is justified although consideration needs to be given to trial design and practical issues related to the availability of specialist nurses at study locations

Qualitative telephone interviews: Strategies for success

The use of the telephone in qualitative interviews is discouraged by traditionalists who view it as an inferior data collection instrument. However these claims have not been supported by empirical evidence and qualitative researchers who have used and compared the telephone to the face-to-face mode of interviewing present a different story. This study attempts to build on the limited existing research comparing the issues involved and the data collected using the telephone and face-to-face interview modes. The study evaluates the criticisms of traditionalists in the light of existing research. The study then presents the observations of the researcher based on a research project that involved 43 telephone, 1 Skype and 6 face-to-face interviews. These observations as well as the limited prior research are used to develop strategies for the effective use telephone interviews in qualitative research. The study concludes that for certain studies the telephone if used with the strategies recommended here provides qualitative researchers with a sound data collection instrument

Researching a segmented market:reflections on telephone interviewing

Purpose The purpose of this paper was to review the effectiveness of telephone interviewing for capturing data and to consider in particular the challenges faced by telephone interviewers when capturing information about market segments. Design/methodology/approach The platform for this methodological critique was a market segment analysis commissioned by Sport Wales which involved a series of 85 telephone interviews completed during 2010. Two focus groups involving the six interviewers involved in the study were convened to reflect on the researchers’ experiences and the implications for business and management research. Findings There are three principal sets of findings. First, although telephone interviewing is generally a cost-effective data collection method, it is important to consider both the actual costs (i.e. time spent planning and conducting interviews) as well as the opportunity costs (i.e. missed appointments, “chasing participants”). Second, researchers need to be sensitised to and sensitive to the demographic characteristics of telephone interviewees (insofar as these are knowable) because responses are influenced by them. Third, the anonymity of telephone interviews may be more conducive for discussing sensitive issues than face-to-face interactions. Originality/value The present study adds to this modest body of literature on the implementation of telephone interviewing as a research technique of business and management. It provides valuable methodological background detail about the intricate, personal experiences of researchers undertaking this method “at a distance” and without visual cues, and makes explicit the challenges of telephone interviewing for the purposes of data capture

Internet-based CBT for depression with and without telephone tracking in a national helpline: randomised controlled trial

BACKGROUND Telephone helplines are frequently and repeatedly used by individuals with chronic mental health problems and web interventions may be an effective tool for reducing depression in this population. AIM To evaluate the effectiveness of a 6 week, web-based cognitive behaviour therapy (CBT) intervention with and without proactive weekly telephone tracking in the reduction of depression in callers to a helpline service. METHOD 155 callers to a national helpline service with moderate to high psychological distress were recruited and randomised to receive either Internet CBT plus weekly telephone follow-up; Internet CBT only; weekly telephone follow-up only; or treatment as usual. RESULTS Depression was lower in participants in the web intervention conditions both with and without telephone tracking compared to the treatment as usual condition both at post intervention and at 6 month follow-up. Telephone tracking provided by a lay telephone counsellor did not confer any additional advantage in terms of symptom reduction or adherence. CONCLUSIONS A web-based CBT program is effective both with and without telephone tracking for reducing depression in callers to a national helpline. TRIAL REGISTRATION Controlled-Trials.comISRCTN93903959.Funding for the trial was provided by an Australian Research Council Linkage Project Grant (LP0667970) (http://www.arc.gov.au/). LF is supported by an Australian Postgraduate Award Industry scholarship. KG is supported by a National Health and Medical Research Council Fellowship (No. 525413) and HC is supported by a National Health and Medical Research Council Fellowship (No. 525411)

The telephone in Scotland

A social history of the use of the telephone in Scotland

Remote measurements by telephone

Inexpensive device permits measurement and remote interrogation of variables such as voltage, temperature, pressure, or humidity by standard telephone equipment. Remote interrogation of wind direction and velocity, humidity, or water levels on flood-prone river are other possible representative uses for this device