The Effects of Induction/Orientation on the Performance of New Employees: a Case Study of the Small Industries Development Organization (SIDO)

Orientation is a technique by which a new employee is rehabilitated when joining an organization and introduced to its practices, policies, purposes and predominance expectations. The objectives were thus, to investigate on the methodologies used for the orientation/induction programme, to examine the effects of orientation/induction on the employees' predominance and to identify the factors affecting effective orientation/induction programme and proposing measures to curb them. The study ought to come up with some measures to improve the orientation/induction in public service organizations. A case study approach was used to collect data. The unit of enquiry was employees working with Small Industries Development Organisation (SIDO). The findings of this study revealed that orientation/induction was conducted but it had not been given due attention in the public organizations in Tanzania. There was very much appreciation of improved predominance of employees due to orientation. Methods used during the orientation process had positive influence over new employees' start up in the organization. In order to improve the orientation programme it was recommended that; for orientation process to be effective must involve human resource and line departments' staff both of whom need to undergo training on how to conduct it. The methods used should be objective so as to bring the intended impact to public organization's human resource capacit

Assessment of the Recruitment Procedures and Job Satisfaction among Health Care Providers: the Case Study of Health Care Providers in Mbeya Municipal .

Job satisfaction describes how content an individual is with his or her job. Job satisfaction not only increase performance, but makes happier people within their job, the more satisfied they are the higher the profit. The main objective of this research was to study investigate the recruitment procedures and job satisfaction among health care providers, the case study of health care providers in Mbeya City. Interview guided questions answered through questionnaires designed. The sample comprised 100 health care providers from where eleven Health facilities in Mbeya City. Hundred questionnaires were distributed and response rate were 96%. From this study, respondents were not satisfied with recruitment in Health Sector. Recruitments were missing some important components like job description given to employees. These negatively affected the performance in Health sector as most of those recruited they face interaction and job conflict as they didn't receive written job description during recruitment process. Findings indicated that there was job dissatisfaction which were caused by remuneration / low pay , mistreatment of Health personnel in terms of administrative practices, poor interpersonal relations, no risk allowances and proper insurance as well as improper staff training. In general, the most important thing Health sector could do is to improve working environment and living conditions of employees. In other words, by resolving the problem facing employees the standard of care will be high within Health Industry

Assessing the Implications of Water Supply Technology on the Sustainability of Rural Water Supply in Dodoma Region, Tanzania

This study assessed sustainability of rural water supply projects in Bahi and Chamwino districts, Dodoma, central Tanzania. The study adopted a cross-sectional research design. In order to study different types of projects two strata were created basing on extraction methods used. A total of 24 projects were surveyed across the study area and 136 respondents were interviewed. Multiple data collection methods such as FGDs and Interviews were used. The collected data were processed and analysed using descriptive analysis method. The study found that there was very limited involvement of the beneficiaries in the decision of the type of affordable and appropriate water supply technologies. Nearly all the respondents denied to have been involved in decision on water supply technology options that would suit their needs. A majority of the surveyed projects were found to be functional; however, the remaining small fraction of 10.3% and 30.4% non functional schemes in Bahi and Chamwino respectively signified that there were some communities that did not have access to safe and clean water supply due to technical challenges caused by the chosen water supply technologies. The study established a very strong negative correlation coefficient (r = -91.99%) between the technology used and sustainability of the project. It was recommended to the external actor side that transparency should be well observed at community level thereby sharing with the beneficiaries on all the technological options, their advantages and disadvantages, and wherever possible to consider and respect technologies in which the communities have experience so as to enhance sustainability of the particular rural water supply projects

Customer Service Satisfaction in Tanzania Public Utilities Companies : A Case of DAWASCO and TANESCO Customers

This dissertation assesses the relationship between the service quality and the customer's purchase decisions and satisfaction. These have been important factors in the open market economy competition. Rise and fall of any business todate depends largely on customer repurchase decision. The study employed both descriptive and analytical approaches where by qualitative and quantitative approaches were used. In this study Service quality was found to have significant relationships with customer's purchase decision and satisfaction, length of time spent in waiting for the service, language of the employees to customers. Empathy of the employees, responsiveness of the staff, all these leads to customers repurchase intension and decision. The study revealed that quality of services in terms of speed of service deliverance and service reliability had some impact on the customer's satisfaction and repurchase decisions in the water and electricity utilities. It is recommended utilities should invest in good hiring and training procedures. This is due to the fact that these companies are service provider, it means that most of their employees have direct contact with customers, staffs were representing the company in any deal with customer, so a positive attitude of customer about the company could be created by the company's staff himself. Also they should have been Standardize the service performance process throughout the organization. Since these companies have various service centers so as to reach to customers

Strategic Banking Operation for Customer Satisfaction:a Case Study of National Micro finance Bank

The major objective of this study was to find the strategic banking operation for customer satisfaction. More specifically daily operation, especially waiting time for the service on ATM, which will be provided to satisfy customers. Finding the time which customer perceive reasonable for them to spend while waiting banking service, and developing the model for matching the number of ATM to match various level of customer. for the tim

Assessment Of The Effectiveness Of Human Resources Planning in Achieving Organizational Objectives: A Case of Tanzania Public Service College and Immigration Department

The objective of this study is to assess the effectiveness of Human Resources Planning in achieving organizational objectives. In pursuit of this objective, the methodology that was applied in data collection includes questionnaire, oral interview, observation and document analysis. Judgment sampling was used to select the sample for study, the sample includes members of HR department, administration and heads of department. The survey data were analyzed by using SPSS (Statistical Program for Social Sciences). The findings show that HRP improves organizational performance and it is very effective in enabling an organization to achieve its objectives. HRP and succession planning are nowpracticed in some organizations and they help to improve performance and stability of organizations

The impact of fertilizer subsidy scheme on the performance of fertilizer distributors in Tanzania

The objective of the study was to examine the procedures used to set up the subsidy prices and evaluate the prices and quantity allocations given to distributors in order to measure their impact on the financial performances of the distributors. Two fertilizer trading companies, MIs Tanzania Fertilizer Company Ltd and MIs Premium Agro Chern Ltd were taken as case studies. The data were analysed qualitatively and quantitatively using tables, ratios and trend analysis. Excel computer program was used to analyse the data and illustrating them by using figures and graphs. The findings indicated that the distributors' businesses will not realise profits and attain growth unless the subsidy prices set by the government are equal or higher than their commercial prices, and that the quantities allocated to them are equal to their budgeted sales volumes or are above their break-even volumes. The researcher recommends a review of the current price setting procedures and quantity allocation criteria to improve the distributors' financial performances and to achieve the government objective of the scheme. The researcher also recommends a country importation schedule, standards for subsidy fertilizer distributors and having own fertilizer plant. While the policy of subsidizing fertilizers to our farmers is good for the country's food security programmes and increase in foreign exchange earnings, the recommended measures would streamline the administration of the scheme, ensure reliability in fertilizer supplies, provide feedback and facilitate policy analysis