31,415 research outputs found

    Using Contactless Mobile Payment in the Vietnamese Restaurant Industry

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    This study develops a critical understanding of Contactless Mobile Payment (CMP) in the context of consumer behaviour and explores its use in the Vietnamese restaurant industry. An online survey was used to collect the data (n=153) from Vietnamese consumers. Data analysis was conducted with the use of SPSS and AMOS software. A Confirmatory Factor Analysis (CFA) in conjunction with Structural Equation Modelling (SEM) were employed to explore consumer perceptions regarding the use of CMP. The findings indicate that consumers find CMP a fast and convenient way to make transactions in Vietnamese restaurants. The findings also indicate the importance of ease of use and security. The study contributes to the understanding of consumer behaviour in regard to technology in the service industries context

    The development of the Kent coalfield 1896-1946

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    One of the unique features of the Kent Coalfield is that it is entirely concealed by newer rocks. The existence of a coalfield under southern England, being a direct link between those of South Wales, Somerset and Bristol in the west and the Ruhr, Belgium. and northern France in the east, was predicted by the geologist R. A. C. Godwin-Austen as early as 1856. It was, however, only the rapid increase in demand for Britain's coal in the last quarter of the nineteenth century that made it worth considering testing this hypothesis. The first boring was made in the years 1886-90, and although it discovered coal, this did not in itself prove the existence of a viable coalfield. This could be done only by incurring the heavy cost of boring systematically over a wide area. As the financial returns from such an undertaking were uncertain, it was not surprising that in the early years, around the turn of the century, a dominant role was played by speculators, who were able to induce numerous small investors to risk some of their savings in the expectation of high profits. As minerals in Britain were privately owned, the early pioneer companies not only had to meet the cost of the exploratory borines, but also, if they were not to see the benefit of their work accrue to others, lease beforehand the right to mine coal from local landowners in as much of the surrounding area as possible. This policy was pursued most vigorously by Arthur Burr, a Surrey land specula tor, who raised capital by creating the Kent Coal Conoessions Ltd. and then floating a series of companies allied to it. Burr's enterprise would probably have been. successful had it not been for the water problems encountered at depth in -v- the coalfield. As a result, the Concessions group found itself in control of most of the coalfield, but without the necessary capital to sink and adequately equip its 01ffi collieries. By 1910, however, the discovery of iron ore deposits in east Kent, coupled with the fact that Kent coal was excellent for coking purposes, began to attract the large steel firms of Bolckow, Vaughan Ltd. and Dorman, Long & Co. Ltd. in to the area. The First World War intervened, however, to delay their plans, and to provide an extended lease of life to the Concessions group, which, by the summer of 1914, was facing financial collapse. By the time Dorman, Lone & Co, in alliance with Weetman Pearson (Lord Cowdray), had acquired control over the greater part of the coalfield from the Concessions group, not only was the country's coal industry declining, but so was its steel industry, which suffered an even more severe rate of contraction during the inter-war years. As a result, Pearson and Dorman Long Ltd. was forced to concentrate just on coal production, and this in turn was hampered not only by the water problems, but also by labour shortages and the schemes introduced by the government in 1930 to restrict the country's coal output, in an attempt to maintain prices and revenue in the industry. Nevertheless, production did show a substantial increase between 1927 and 1935, after which it declined as miners left the coalfield to return to their former districts, where employment opportunities were improving in the late thirties. Supporting roles were played in the inter-war years by Richard Tilden Smith, a share underwriter turned industrialist with long standing interests in the coalfield, who acquired one of the Concessions group's two collieries, and by the Powell Duffryn Steam Coal Co. Ltd., which through subsidiary companies, took over the only colliery to be developed by a pioneer company outside the Concessions group. The impossibility of Kent coal, because of its nature, ever gaining more than token access to the more lucrative household market, and then the failure of the local steel industry to materialise meant that the -vi- companies had to develop alternative outlets for their growing outputs. Although nearness to industrial markets in the south-east of England did confer certain advantages were poor consolation for the hoped for developments of either the early pioneers or the later industrialists. Instead of the expected profits, the companies mostly incurred losses, and only the company acquired by Powell Duffryn ever paid a dividend to its shareholders in the years before nationalisation. From the point of view of the Kent miners, the shortage of labour in the coalfield, particularly in the years 1914-20 and 1927-35, was to an important extent responsible for their being amongst the highest paid in the industry. At the same time the more favourable employment opportunities prevailing in Kent compared with other mining districts enabled the Kent Nine Workers Association to develop into a well organised union, which on the whole was able to look after the interests of its members fairly successfully. Throughout the period 1896 to 1946 the Kent Coalfield existed very much at the margin of the British coal industry. Its failure to develop substantially along the lines envisaged by either the early pioneers or by the later industrialists meant that its importance in national terms always remained small

    Sponsorship image and value creation in E-sports

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    .E-sports games can drive the sports industry forward and sponsorship is the best way to engage consumers of this new sport. The purpose of this study is to examine the effect of sponsorship image and consumer participation in co-creation consumption activities on fans’ sponsorship response (represented by the variables interest, purchase intention and word of mouth) in e-sports. Four antecedent variables build sponsorship image (i.e., ubiquity of sport, sincerity of sponsor, attitude to sponsor and team identification). A quantitative approach is used for the purposes of this study. Some 445 questionnaires were filled in by fans who watch e-sports in Spain; these are analyzed using partial least squares structural equation modeling (PLS-SEM). The outcomes show that sponsor antecedents are crucial factors if a sponsor wants to change their sponsorship image and influence sponsorship response, and that it is also possible to use participation to improve responsesS

    Experiencia profesional en el diseño de mobiliario comercial para Cineplanet, LAN Perú y una guía metodológica para la enseñanza de percentiles antropométricos

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    El presente trabajo de suficiencia profesional tiene la finalidad de mostrar la versatilidad y aplicación del Diseño Industrial en el rubro de mobiliario comercial y en la docencia. El primer proyecto está enfocado en el diseño de un módulo tipo isla para la atención exclusiva del cliente frecuente de la cadena de cines “Cineplanet”, el cual tiene como estrategia la fidelización del cliente a partir del uso de las tarjetas del “Programa Planet Premium”. En ese sentido se trata de un módulo de atención diferenciado, denominado “Centro de Atención al Invitado”. El diseño del módulo logra la interacción efectiva con el cliente, quien compra sus tickets mediante la tarjeta “Premium” y, a la vez, tiene la opción de adquirir productos de merchandising. El segundo Proyecto está enfocado en el planteamiento del diseño de un módulo itinerante de venta de tickets aéreos para la marca LAN Perú, el mismo que tiene como objetivo facilitarle al cliente la cercanía a un elemento móvil para la adquisición de sus tickets aéreos vía internet. El diseño del módulo logra la interacción efectiva con el cliente, quien compra sus tickets aéreos por internet, en el punto de venta, el mismo que fue diseñado para colocarlo en las oficinas de la compañía y en el boulevard del distrito de Asia. En estos proyectos se evidencia la relevancia del diseño industrial, disciplina enfocada en la creación y desarrollo de soluciones innovadoras en diversos rubros, tales como el sector de mobiliario comercial. En ese sentido, el módulo “Centro de atención al invitado” diseñado para Cineplanet y el módulo itinerante de venta de tickets aéreos diseñado para LAN Perú aportan ventajas diferenciales en: conceptualización, estética, funcionalidad y materialidad. El tercer proyecto está enfocado en la experiencia académica relacionada con la enseñanza de los “Percentiles antropométricos” a los estudiantes de Diseño de Producto y Arquitectura de Interiores, del curso Antropometría de la Escuela de Educación Superior Toulouse Lautrec, a través de actividades académicas con la guía del Docente. La concreción del aprendizaje del tema “percentiles antropométricos”, por parte de los estudiantes, se da a través de la elaboración de una tabla antropométrica de la postura sedente obtenida según las medidas propias tomadas por ellos mismos y la adaptación de las medidas de una silla para el usuario final. En tal sentido, esta actividad práctica sirve a los estudiantes para el logro del aprendizaje en el tema de los percentiles antropométricos en postura sedente empleando el criterio y contrastando lo impartido con las referencias del libro “Las dimensiones humanas en espacios interiores de Julius Panero y Víctor Zelnik”.The present work of professional sufficiency has the purpose of showing the versatility and application of Industrial Design in the field of commercial furniture and in teaching. The first project is focused on the design of an island-type module for the exclusive attention of frequent customers of the cinema chain "Cineplanet", which has as a strategy customer loyalty based on the use of the "Planet Premium Program cards”. In this sense, it is a differentiated service module, called "Guest Service Center". The design of the module achieves effective interaction with the customer, who buys their tickets using the "Premium" card and, at the same time, has the option of purchasing merchandising products. The second Project is focused on the approach to the design of an itinerant air ticket sales module for the LAN Peru brand, which aims to facilitate the client's proximity to a mobile element for the acquisition of their air tickets via the internet. The design of the module achieves effective interaction with the customer, who buys their air tickets online, at the point of sale, the same that was designed to be placed in the company's offices and on the boulevard of the Asia district. These projects show the relevance of industrial design, a discipline focused on the creation and development of innovative solutions in various areas, such as the commercial furniture sector. In this sense, the "Guest Service Center" module designed for Cineplanet and the itinerant air ticket sales module designed for LAN Peru provide differential advantages in: conceptualization, aesthetics, functionality and materiality. The third project is focused on the academic experience related to the teaching of the "Anthropometric Percentiles" to the students of Product Design and Interior Architecture, of the Anthropometry course of the Toulouse Lautrec School of Higher Education, through academic activities with the teacher's guidance. The concretion of the learning of the subject "anthropometric percentiles", by the students is given through the elaboration of an anthropometric table of the sitting posture obtained according to the own measurements taken by themselves and the adaptation of the measurements of a chair to the end user. In this sense, this practical activity helps students to achieve learning on the subject of anthropometric percentiles in a sitting posture using the criteria and contrasting what was taught with the references in the book "Human dimensions in interior spaces by Julius Panero and Víctor Zelnik”

    Creativity and security as a cultural recipe for entrepreneurship

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    We posit that societal cultural values of creativity and security are associated with the likelihood that a person will engage in a business start-up. Creativity supports the opportunity identification and security the opportunity exploitation aspects of entrepreneurship. In contrast, both emphasis on performance and acceptance of risk-taking may not play the role that is typically assumed. To verify our hypotheses we construct a multilevel dataset, combining Global Entrepreneurship Monitor individual-level data with country-level data from the World Values Survey. We use a multilevel logit model to address the hierarchical structure of our data. We found that odds of start-up engagement are higher if people in a society value security, yet also appreciate thinking up new ideas and being creative. Our results support McCloskey’s distinction between aristocratic and bourgeois values, and John and Storr’s proposition that different cultural traits support different aspects of entrepreneurship

    A Small Price to Pay: National Narcissism Predicts Readiness to Sacrifice In-Group Members to Defend the In-Group’s Image

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    Collective narcissism is a belief in one’s in-group greatness that is underappreciated by others. Across three studies conducted in the context of the coronavirus disease 2019 (COVID-19) pandemic, we found that collective narcissism, measured with respect to the national group, was related to support of policies that protect the national image at the expense of in-group members’ health. In Study 1, British national narcissism was related to opposing cooperation with the European Union (EU) on medical equipment. In Study 2, American national narcissism predicted opposition to COVID-19 testing to downplay the number of cases. In Study 3, American national narcissism was related to support for releasing an untested COVID-19 vaccine, to beat other countries to the punch. These relationships were mediated by concern about the country’s reputation. Our studies shed light on collective narcissism as a group-based ego-enhancement strategy in which a strong image of the group is prioritized over members’ well-being

    The interpretation of Islam and nationalism by the elite through the English language media in Pakistan.

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    The media is constructed and interpreted through what people 'know'. That knowledge is, forthe most part, created through day to day experiences. In Pakistan, Islam and nationalism aretwo components of this social knowledge which are intrinsically tied to the experiences of thePakistani people. Censorship and selection are means through which this knowledge isarticulated and interpreted.General conceptions of partially shared large scale bodies of knowledge and ideas reinforce,and are reinforced by, general medium of mass communication: the print and electronic media.Focusing on the govermnent, media institutions and Pakistani elites, I describe and analyse thedifferent, sometimes conflicting, interpretations of Islam and Pakistani nationalism manifest inand through media productions presented in Pakistan.The media means many things, not least of which is power. It is the media as a source ofpower that is so frequently controlled, directed and manipulated. The terminology may beslightly different according to the context within which one is talking - propaganda, selection,etc. - but ultimately it comes down to the same thing - censorship. Each of the three groups:government, media institutions and Pakistani elites - have the power to interpret and censormedia content and consideration must be taken of each of the other power holders consequentlyrestricting the power of each group in relation to the other two. The processes of thismanipulation and their consequences form the major themes of this thesis

    Calidad percibida del servicio en la cadena de aprovisionamiento en la industria turística

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    Este trabajo contribuye a relacionar las áreas de la gestión de la calidad del servicio y la gestión de la cadena de aprovisionamiento. Más concretamente, permite comprender mejor cómo la gestión de la calidad del servicio puede ayudar a describir, explicar y predecir los resultados en la cadena de aprovisionamiento. Se analizan qué factores son importantes considerar en la calidad percibida del servicio de la cadena de aprovisionamiento y cómo influyen éstos en la futura relación comprador-proveedor. Para ello, se desarrolla y verifica un modelo incorporando constructos tales como desempeño del servicio, calidad del servicio percibida, satisfacción y lealtad. La literatura aporta trabajos de estos constructor en la relación empresa-cliente final y comprador-vendedor en empresas manufactureras, pero existe una laguna en la relación entre miembros de de la cadena de aprovisionamiento en empresas de servicios. Por ello, el modelo fue verificado con 908 evaluaciones que realizaron los gerentes de establecimientos hoteleros sobre la calidad percibida del servicio del proveedor. El análisis de los datos soporta el modelo conceptual donde la satisfacción y la lealtad de los gerentes de los hoteles al proveedor está muy influenciada por la calidad del servicio que recibe de éste

    Transportation Planning, Policy, and Electric Micro-Mobilities: A Knowledge Synthesis of Recent Publications

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    This SSHRC-funded (Grant #972-2020-1009) scoping review synthesizes existing research (2010-2021) related to both private and shared electric micro-mobilities (i.e. e-bikes, e-scooters, e-unicycles, e-skateboards). It considers themes such as: rider demographics, usage, and motivations; mobility justice; benefits of and barriers to EMM use; safety and injuries; modal shift among forms of transportation; rider satisfaction with mode choice; environmental impact; conflict and controversy; EMM pilot programs; and EMM integration, legislation, and policy recommendations. Aside from scholarship, media reports are also included, in order to speak to the environment in which the research takes place
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