59,356 research outputs found

    Komunikace – významný prostředek nespokojenosti managementu

    Get PDF
    Purpose of the article: Effective communication in an organization is one of the preconditions of its operation. The aim of the article is to point out the communication process in the complaints management, to emphasize importance of the communication in the business practice and the current state analyze of the communication in Slovak business subjects. The paper presents the partial results and conclusions of research carried out. Methodology/methods: The methodology of this study is based on the scientific methods of acquiring and processing data – observation, questionnaire, interview, qualitative methods (analysis, synthesis, induction, deduction, comparison, abstraction, etc.); quantitative methods (descriptive statistics such as frequency analysis, statistical analysis, confidence intervals) and graphical methods. Scientific aim: The scientific aim of the article is to prove the established differences between business subjects that are the result of systematic influence (for example quality management system, subject of business, duration of action in the market). Findings: The research results have revealed the strengths of business subjects and revealed the areas which need to be improved. In the first place, they should become aware of the fact that the communication process necessarily forms the part of the complaints management and is well founded. The positive effect also has implementation of the existing ISO 9000 series of standards into business practice, which was reflected in a higher level of complaints management. Conclusions: Following the knowledge of communication process and its functioning plus awareness of communication obstacles, it is possible to improve the effectiveness and the result of communication and by that affect the overall result of claim procedure. Therefore, communication can be considered as very significant element in the process of complaints and claims handling

    Possibilities of the Physically-handicapped Persons in Contact with the Emergency Call Center 112

    Get PDF
    Cílem této bakalářské práce je návrh způsobu komunikace center tísňového volání 112 se sluchově hendikepovanou osobou, který řeší nedostatky stávajících způsobu této komunikace. Práce popisuje fungování center tísňového volání 112, hodnotí stávající možnosti komunikace sluchově hendikepované osoby a popisuje jejích nedostatky. Obsahuje návrh efektivnějšího způsobu komunikace, pomocí komunikačního schéma. Tento způsob komunikace je popsán, včetně příkladu teoretické komunikace mezi osobou žádající o pomoc a centrem tísňového volání 112. Dále definuje technické požadavky, potřebné pro realizaci komunikace a nutné předpoklady pro praktickou implementaci. V závěru jsou shrnuty možné problémy, které by mohly při tomto způsobu komunikace nastat.The aim of this bachelor's thesis is to design a method of communication of the emerency call center 112 with hearing a defective person who solves the shortcomings of current ways in this communication. The thesis describes the operation emergency call centers 112, evaluating existing communication possibilities with hearing a defective person and describing their shortcomings. The thesis includes design for a more efficient way of communication by the communication scheme. This way of communication is described, includes an example of theoretical communication between the person requesting assistance and the emergency call center 112. It further defines the technical requirements needed for the realization of the communication and the necessary prerequisites for the practical implementation. At the end, there are summarized possible problems that might arise in this way of communication.440 - Katedra telekomunikační technikyvýborn

    Local Authorities and Communicators Engaged in Science: PLACES Impact Assessment Case Study of Prague

    Get PDF
    Regional aspects of science communication represent a potential asset and as such are quite suitable topic for further examination with respect to future social and economic development in Prague based on the city's main development strategies. Closer analysis of SCIP aspects at re- gional level can present a suitable complement for development of suitable measures and projects of the regional innovation and education policies. This study focuses on research questions related to regional dimension of science communication, its impacts and suitable tools. Document analysis and questionnaire distributed among selected experts were chosen as tools for elaboration of the study. Results suggest that regional dimension of science communication policy and initiatives is a relevant one in case of Prague. However, the attention given to this topic by national and regional authorities is unsatisfactory resulting in lack of co-ordination of activities of the respective stakeholders. Impacts of SCIP, as far as causality can be identified, lie in encouraging young people in their interest in science, increasing awareness of general public in science-related issues and explaining role of science in society and problems that science is facing. To maximise effects of science communication there is a space for national and regional authorities to play an integrating role. Given the concentration of SCIP actors, the City of Prague could aspire to develop its science communication policy in order to promote itself as a Central European centre of science

    Information in the Context of Philosophy and Cognitive Sciences

    Get PDF
    This textbook briefly maps as many as possible areas and contexts in which information plays an important role. It attempts an approach that also seeks to explore areas of research that are not commonly associated, such as informatics, information and library science, information physics, or information ethics. Given that the text is intended especially for students of the Master's Degree in Cognitive Studies, emphasis is placed on a humane, philosophical and interdisciplinary approach. It offers rather directions of thought, questions, and contexts than a complete theory developed into mathematical and technical details

    Jazyková komunikace a hodnotová atmosféra

    Get PDF
    Tento článek z pozůstalosti profesora Ladislava Tondla poukazuje na to, že hodnoty představují neodmyslitelný kontext komunikace a rozhodování. Vychází z předpokladu, že každý komunikační akt se odehrává za jistých okolností a podmínek, ve spojení se zjištěnou problémovou situací a ve vztazích s určitými potřebami a cíli a směry naší činnosti. Součástí těchto podmínek je soubor vlivů a okolností, které lze charakterizovat jako hodnotová atmosféra. Tato atmosféra a s ní spojené faktory mohou modifikovat význam dané komunikace, a to nejen v sémantickém smyslu, ale také ve smyslu relevance, důležitosti a potřebnosti daného sdělení

    Secure Transport of NetFlow Data

    Get PDF
    Tématem této bakalářské práce je zabezpečení komunikace v nástroji NetFlow. Komunikace v NetFlow není nijak chráněná proti neoprávněnému vniknutí, navíc pracuje nad transportním protokolem UDP, což je protokol, který připouští ztrátu dat. Cílem této práce je vytvoření šifrovaného tunelu, přes který bude probíhat komunikace mezi exportérem a kolektorem.The aim of my bachalor's thesis is secure transport NetFlow data. Communication in NetFlow is not protected against unauthorized intrusion, in addition works over UDP protocol which is protocol that allows data loss. The aim of this work is to create an encrypted tunnel through which communication will take place between the exporter and collector.

    Marketingová komunikace ve veřejné správě

    Get PDF
    Příspěvek se snaží postihnout rozsah marketingové komunikace ve veřejné správě. Z nástrojů marketingové komunikace, které lze ve veřejné správě aplikovat, je pozornost věnována sponzoringu, public relations, komunikaci v místě organizace, veletrhům a výstavám a internetu. Právě ten má velký potenciál pro budoucnost marketingové komunikace ve veřejné správě, vč. public relations.The article deals with problems of the relevance of marketing communication in the public administration. There are five instruments of marketing communication useful for public administration too: sponsoring, public relations, communication in the place of organisation, fairs and exhibitions and Internet

    Marketing Communication of a Real Estate Agency

    Get PDF
    Diplomová práce se zabývá analýzou marketingové komunikace. Teoretická část vymezuje základní pojmy z marketingu a marketingové komunikace. Praktická část obsahuje základní informace o realitní kanceláři Lotos Reality a dále obsahuje analýzu marketingové komunikace firmy. Za pomoci dotazníkového šetření jsou v závěru práce shrnuty návrhy na zlepšení marketingové komunikace.The diploma thesis deals with analysis of marketing communication. The theoretical part presents basic marketing and marketing communication terms. The practical part contains basic information on the reality estate office Lotos Reality. Next, it analyses the marketing communication of this specific company. By the means of questionnaire survey the proposals to improve the marketing communication were worked out and they are summarized in the conclusion

    HTTP Analyzer with Web Interface

    Get PDF
    Práce pojednává o analyzování HTTP provozu a možnosti logování HTTP komunikace. Naleznete zde popis komunikace HTTP a HTTPS protokolu, porovnání již existujících analyzačních programů. Důležitá část je rozšíření httpry programu o zachycení HTTPS komunikace a ukládání do databáze MySQL a následném uživatelsky přívětivém zobrazení na webu. Závěr pojednává o dalších možnostech rozšíření.The work deals with analyzing the HTTP traffic and HTTP traffic logging capabilities. You will find a description of communication HTTP and HTTPS protocols, compared existing analyzing programs. An important part is the extension program httpry to capture HTTPs communications and storage to MySQL database and then display on the user-friendly site. The conclusion discusses the possibilities of further extension.

    TCP/IP Layer for FPGA

    Get PDF
    Bakalářská práce se zabývá návrhem a hardvérovou implementací síťové komunikace s využitím síťových protokolú TCP a IP. Cílem práce je navrhnout a implementovat jednotku schopnou takové komunikace s využitím výše uvedených protokolů v FPGA a taktéž tuhle jednotku testovat a verifikovat. Výsledek práce má poskytnout možnost komunikace po síti hardverovým zařízením, které nemají přístup k téhle funkcionalitě ve svém softvérovém vybavení.This bachelor thesis deals with the design and implementation of network communication using network protocols TCP and IP in hardware. Goal of this thesis is to design and implement unit capable of this sort of network communication using aforementioned protocols in FPGA and also to test and verify it. Outcome should give hardware devices, which don't have access to suitable software, the opportunity to communicate using computer networks.
    corecore