464,688 research outputs found

    E-commerce settles for established payment systems: Limited market potential for innovative payment systems

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    Established payment systems play a dominant role also in B2C e-commerce. Innovative payment systems can only be a success here if they pay attention to the particular features of e-commerce, convey the worth of their value-adding unique selling proposition and enjoy the support of established e-shops or financial service providers. However, apart from rare cases the conventional payment systems leave little room for the innovative systems. This holds all the more since the conventional payment systems are responding to the new demands of B2C e-commerce.Information- and communication technology; ICT; E-Business; E-Commerce; B2C-E-Commerce; Internet; e-payments

    Influence of electronic commerce on business performance: Evidence from e-commerce organisations in Harare, Zimbabwe

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    Abstract: The purpose of the study was to explore the impact of electronic commerce on business performance with specific focus on business organisations in Harare, Zimbabwe. This was achieved through investigating the relationship between e-commerce investment and indicators of business performance such as cost operations, service operations and profit levels. A structured questionnaire was developed and administered to 40 respondents from 10 e-commerce organisations. The study revealed that there was a positive relationship between e-commerce investment and business performance. It was revealed that an investment in e-commerce by organisations in Zimbabwe would increase profit levels, improve service operations and reduce transaction costs. The researchers recommended that organisations that have already adopted e-commerce should raise customer awareness and interest in e-commerce and promote the usage of the technology. They also recommended that policy makers such as the Government must take a leading role in the funding of education and the development of infrastructure in order to encourage more organizations and consumers to participate in e-commerce.Keywords: E-commerce, Business performance, Business organisations, Service operations, Cost operation

    The Impact of E-Commerce on the Performance of Logistic Service Providers in Ghana

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    Since the introduction of information technology in the late 90’s, e-commerce and logistics have gained weight throughout the world. Ghana has experienced the arithmetic growth of e-commerce since the 21st century. Although, majority of Third-Party Logistic companies are from Europe and USA (FedEx, DHL, UPS, etc), there have been the introduction and development of some local 3PL (OMA Ghana Ltd, McDan Shipping, etc.). The research’s had the main objectives were to: (1) explore the inventory management model practiced by the e-commerce companies in Ghana; and (2) assess the impact of e-commerce on the performance of logistic service providers in Ghana. The study concluded that: Almost 85% of e-commerce companies in Ghana preferred Jointly Managed Model. Also, there was positive correlation between e-commerce and the performance of logistic service providers in Ghana.  The study further recommended that; the Government of Ghana should help in providing credible housing addressing system to enhance local home-to-home delivery of goods and services; and the e-commerce companies should work hand in hand to enable online payment system on their platform by providing SSL securities and Data Protection services. Keywords: E-commerce, Logistics service providers, E-commerce in Ghana. DOI: 10.7176/JESD/11-10-04 Publication date:May 31st 202

    Technological Advancements in E-Commerce and Customer Relationship Management

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    In the recent past, for any business to be successful it is essential to acquire, serve and retain customers. The number of users of commercial purposes has led to increased demand for E-Commerce in the global market. There has been a remarkable progress in E-Commerce due to globalization and technological advancements which led to sustainable quantum of business at affordable price. Technologies used in E-Commerce includes: Augmented Reality: The Future of E-Commerce Stores, Artificial Intelligence: Improving E-Commerce services and Optimizing Customer Experience, Voice Search, Chatbot, Blockchain Technology: A Faster, Safer and More Transparent used as E-Commerce Payment System, Security and Supply chain management. This paper focuses on the evolution of E-Commerce, development of CRM initiatives, leading E-Commerce companies, technological advancement in E-Commerce: E-Commerce platforms and service providers; software and tools used in E-Commerce and recent trends in E-Commerce and CRM in streamlining the CRM process thereby minimizing the cost of CRM

    An Investigation into Implementing E-commerce Workflow in the Digital Print Market

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    The Print Industry is gradually changing into IT technology based service provider as new services and technologies are continuously being introduced. It is vital for print service providers to keep abreast of these changes and provide custom solutions for their customers. E-commerce solutions are some of the value-added services that print service providers offer. Digital printing is one of the fastest growing sectors in the Print Industry, with revenues increasing by 129 percent from 2000 to 2005 (Smyth, 2005 p. 23). Combined, e-commerce capabilities and digital printing can provide a service that fulfills the customers\u27 requirements for fast turnaround times and on-demand printing. The following study explored the current conditions of e-commerce enabled applications in the digital print market. Seven interviews were conducted with digital print service providers that are involved in e-commerce software solutions. This study investigated the current enablers and barriers in implementing e-commerce solutions in the digital print market, in addition to providing future predictions for implementing these services. The study showed that the future of the Print Industry consists of companies that are able to embrace new technology. Print service providers are merging with IT and marketing companies to provide their customers with shorter turnaround times, wide variety of services and up to date technology at low cost. These companies have the success factors needed to survive in the future print market

    Evaluating Strategy for E-Commerce in Airline Industry : A Case Study of AirAsia

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    The emergency of the Internet and technology is raised dramatically. It appears in various types of business and operations. Firms are adopted in Internet and technology to assist an improve their business' performances. Due to the rapid change and high competitive of the world market today, firms are imperatively to conduct business in the modern and easy way in order to remain competitive and profitable. Electronic commerce (e-commerce) is a popular way of conduct business. Most firms are adopted e-commerce initiative into their operations n order to improve quality of service, lower cost and reduce time to market. However, there are many failure in adopting e-commerce initiative, Those failure are significantly concern with the strategy, both the corporate strategy and e-commerce strategy. This paper present review of the literature regarding to the business models, e-commerce and its strategy in international and domestic airline industries, models and frameworks of evaluating e-commerce strategy, as well as the Airasia's e-commerce strategy. The objectives of this research are to evaluate e-commerce strategies of a case study (Airasia) by using 'E-commerce value creation strategy' framework and design a guideline for evaluating e-commerce strategy in airline industry. This guideline is expected to contribute the executive and IT managers in generating and implementing e-commerce strategy in airline industry

    A pluggable service platform architecture for e-commerce

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    In the beginning of the e-commerce era, retailers mostly adopted vertically integrated solutions to control the entire e-commerce value chain. However, they began to realize that to achieve agility, a better approach would be to focus on certain core capabilities and then create a partner ecosystem around them. From a technical point of view, this means it is advised to have a lightweight platform architecture with small core e-commerce functionality which can be extended by additional services from third party providers. In a typical e-commerce ecosystem with diverse information systems of network partners, integration and interoperability become critical factors to enable seamless coordination among the partners. Furthermore an increasing adoption of cloud computing technology could be observed resulting in more challenging integration scenarios involving cloud services. Thus, an e-commerce platform is required that suites the advanced needs for flexible and agile service integration. Therefore, this paper aims to present a reference architecture of a novel pluggable service platform for e-commerce. We investigate on currently available online shop platform solutions and integration platforms in the market. Based on the findings and motivated by literature on service-oriented design, we develop an architecture of a service-based pluggable platform for online retailers. This design is then instantiated by means of a prototype for an e-commerce returns handling scenario to demonstrate the feasibility of our architecture design
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