Decreasing Check-In to Discharge Time in the PTC

The Physician Treatment Center (PTC) at Central DuPage Hospital, part of Northwestern Medicine, has seen a 21% increase in patients over the past year. This increase caused severe strain on PTC staff and space. Before deciding to purchase more resources, according to best business practices, the project team was assembled to optimize process efficiency. The purpose of this study is to reduce overworking and overcrowding in the PTC through accurate centralized scheduling and the reduction of patient in-room time. These together will lead to a reduction in the check-in to discharge time of the patient. These objectives were accomplished through the use of Six Sigma’s DMAIC Cycle and Lean methodology.B.S. (Bachelor of Science