Developing the first pan-Canadian acute care patient experiences survey

The Canadian Institute for Health Information (CIHI) in partnership with stakeholders sought to develop the first pan-Canadian patient experiences survey for inpatient care (CPES-IC). The goal was to provide a national survey standard for comparative patient experience measures to facilitate benchmarking for quality improvement. A cognitive and pilot testing study design was performed using survey data from adult inpatient care settings. Participants included the inter-jurisdictional members (IJ), survey subject matter experts and CIHI (The Group). Cognitive testing of the survey took place in three Canadian jurisdictions in English and French languages. Thirty-nine individuals participated in one-on-one interviews. During pilot testing, twenty-six percent of surveys were completed over a five-month survey period. The main outcome measure was the development of new survey dimensions and Canadian survey questions. Survey dimensions of care important to patients including internal coordination of care, patient-centred care, discharge and transition processes were identified to develop the Canadian survey questions. Following cognitive testing, changes were made to better align the English and French survey questions. In pilot testing, several updates were applied including the adjustment of response categories, reformatting of skipped pattern questions and the omission of five questions due to high response rate of the “not applicable” category and survey questions perceived to be too “vague” by respondents. The Group recommended the implementation of the survey. Consultations using a consensus building approach and rigorous methodology led to the successful implementation of the CPES-IC, which is the first Canadian standardized patient experiences survey for hospital based inpatient care

Health Care in Canada 2003

Provides data about the Canadian health system and compares them to those of other countries. Includes information on primary health care reform, models of care, and who is using primary health care services. The 2003 report is divided into three sections: Part A: "Primary Health Care" includes information on primary health care reform, models of care, and who is using primary health care services. Part B: "Beyond Primary Health Care" takes a fresh look at several topics presented in earlier reports, including hospital care, health expenditures, wait times, and patient satisfaction. Part C: "Learning, Understanding, and Acting for our Health" examines ways and means of preventing illness, as well as outcomes of treatment