20 research outputs found

    The influence of organizational culture on the outcome of an IS implementation

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    A number of information system (IS) studies have adopted organizational culture (OC) theory to investigate IS implementations. The studies highlight that members will reach consensus or agreement in the use of an IS but also experience inevitable tensions and ambiguities in the use of the IS. However, literature related to IS implementation/OC has rarely examined the influence that the saliency of specific cultural practices may have on the success or failure of IS implementations. Using a case study approach, we adopted the “soft positivism” research philosophy to collect data, underpinned by Martin’s (1992) integration and differentiation perspectives of OC to study organizational implementation of an IS. These perspectives served as interpretive lenses through which to explain how members’ salient behaviors towards an IS evolved during the implementation process. Our study augments the IS implementation/OC literature by demonstrating how salient cultural practices influence the outcome of IS implementatio

    Learning the lessons from the developed world: e-banking security in Nigeria

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    In the past decade banks invested heavily in internet technology so as to engage in e-business and e-commerce activities. However, this development exposed banks to threats, such as online fraud. Consequently, there was a need to adopt security measures and controls to mitigate such threats. Banks in developed countries have developed a level of ‘best practice’ to reduce such online threats. The objective of this study was to explore the extent to which banks in the developing world were benefitting from the experiences of banks in the developed world in terms of how they address online security threats. Case studies of two Nigerian Banks were undertaken using interviews and short questionnaire. The findings show respondents perceived the level of threats to e-banking in Nigeria to be low. When adopting e-banking security controls, the case study banks placed more emphasis on the technical dimension than the human dimension. Senior management commitment is a significant barrier to adopting best practice, which is highlighted in limited financial resources being provided for new investment in training or customer education. The study concludes that senior managers need to change their perceptions and priorities towards IT security to reduce the vulnerability of their e-banking services

    Digital entrepreneurship and indigenous value systems: an Ubuntu perspective

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    This paper investigates the embeddedness of digital entrepreneurship in the entrepreneurs' indigenous value system by examining the influence of ‘Ubuntu’ on digital entrepreneurship activities in the South African context. We do so through an interpretive field study of two innovation clusters in South Africa. Our findings reveal Ubuntu as the basis of a community orientation to digital entrepreneurship that offers an alternative to the prevalent heroic view in which digital entrepreneurship narratives are centred around the individual entrepreneur(s). They also highlight the tensions faced by digital entrepreneurs as they attempt to uphold the Ubuntu values of humility, reciprocity, and benevolence while operating in a competitive and fast-paced environment. In addition, our study indicates that the way entrepreneurs draw on their indigenous value system is dynamic, giving rise to what we call digital Ubuntu, reflecting a reworking of Ubuntu values into their increasingly digital reality. The concept of digital Ubuntu brings to light how indigenous values can become entangled with the capabilities of digital technologies and highlights the need for indigenous perspectives to advance our understanding of the diversity of digital phenomena, such as digital entrepreneurship, across cultural contexts

    The impact of information technology culture and personal innovativeness in information technology on digital entrepreneurship success

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    Purpose: Very little or no study has explored the predictors of behaviour and traits that determine digital entrepreneurship (DE) success. In response, the purpose of this paper is to present a research model that takes information technology (IT) culture as a theoretical lens and personal innovativeness and experience in IT projects as theoretical constructs to predict behaviour and traits that explain DE success. Design/methodology/approach – Based on the literature review, the authors propose hypotheses and a research model. The authors tested the model using structural equation modelling (SEM), by surveying a sample of digital entrepreneurs operating in the Yabacon Valley, Lagos, Nigeria. Findings: The results indicate that IT culture is an essential predictor of achieving DE success. The results also suggest that an entrepreneur’s innovativeness in IT and experience in IT projects have significant negative and positive moderating effects on the relationship between IT culture and achieving DE success. Research limitations/implications: This paper taps into a new setting – DE context – by exploring the moderation effects of an entrepreneur’s innovativeness in IT and experience in IT projects on the link between their IT culture and achieving a successful DE outcome. Practical implications: This model offers managers an understanding of how IT culture and personal innovativeness and experience in IT work together to achieve DE success. Meanwhile, it sheds some light on managers to treat individuals with different levels of experience differently. Originality/value: The authors theorise IT culture, personal innovativeness and experience in IT and show their effects on DE success, thus making an essential contribution to the information systems (ISs) and entrepreneurship research and practice. Moreover, the authors provide a novel methodology to conceptualise IT culture as a second-order hierarchical reflective construct by giving evidence that partial least squares (PLS) path modelling can assess a hierarchical model with moderating effects. This study answers scholars' call to construct more accurate explanations of innovation outcomes in an increasingly digital worl

    Implementing process improvement initiative: the role of visualisation and standardisation methods

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    Purpose: Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance. Design/methodology/approach: A multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data. Findings: The paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method. Research limitations/implications: Although the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability. Originality/value: The research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations

    Re-examining the Unified Theory of Acceptance and Use of Technology (UTAUT): Towards a Revised Theoretical Model

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    YesBased on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of meta-analysis and structural equation modelling (MASEM) techniques. The meta-analysis was based on 1600 observations on 21 relationships coded from 162 prior studies on IS/IT acceptance and use. The SEM analysis showed that attitude: was central to behavioural intentions and usage behaviours, partially mediated the effects of exogenous constructs on behavioural intentions, and had a direct influence on usage behaviours. A number of implications for theory and practice are derived based on the findings