482 research outputs found

    Empirical Evidence of Executives’ Perception and Scanning of Business Environment in Nigeria

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    Strategic thinking about firms’ environment enables management to identify relevant environmental factors and industry drivers that weigh on the firms’ objectives, direction, strategy and business model. This study based on administered questionnaire examines executives’ perception of the characteristics of the business environment and its relationship with corporate performance. It was found that while variables in the task environment were considered most uncertain the general environment is the most scanned; and executives’ perception of the nature of the environment has a low association with the intensity of their scanning efforts. It is recommended that managerial discretion and judgement should play a significant role in determining the sections of the environment to be scanned and scanning void should not be permitted if effective and efficient organisation-environment fitment required to secure superior competitive advantage is to be attaine

    Measuring Retail Service Quality in Nigerian Departmental Stores

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    The Nigerian economy is experiencing a boom in the retail sector of Departmental Stores.The sector is becoming increasingly competitive with the entry of foreign and multinational retail stores. Extant literature indicates that loyalty of the customers can be maintained with service quality. Consequently, the current study attempts to measure service quality among Nigerian departmental stores using Dabholkar, Thorpe & Renz (1996) Retail Service Quality Scale (RSQS) instrument to gauge customers’ satisfaction with the retail service quality in the Nigerian Retail sector. Four hundred and seventy eight customers of three major departmental stores in central Lagos, Nigeria were used for the study. Data generated was analyzed using factor analysis, correlation and hierarchical regression analysis to test the relationships of the ¿YH GLPHQVLRQV RI 5646 DQG FXVWRPHU VDWLVIDFWLRQn 7KH VWXG\ IRXQG 5646 WR EH D XVHIXO WRRO for evaluating retail service quality in retail sector of departmental stores. Physical dimension, UHOLDELOLW\, SHUVRQDO LQWHUDFWLRQ DQG SUREOHP VROYLQJ ZHUH DOVR IRXQG WR VLJQL¿FDQWO\ DIIHFW customers’ satisfaction, while policy was found not to have similar effect within the Nigerian environment

    Ethical Dilemmas In Management: An African Perspective

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    The modern workplace is composed of people with diverse backgrounds in terms of nationality, culture, religion, age, education and socioeconomic status. Each of these people enters the work with different values, goals, and perceptions of acceptable behaviours. The diverse background creates ethical challenges for individuals as well as managers. There are issues and decisions that are to be made by workers in the organization that have implications for their job security and salary, and success of the organization. Pressure may be on the workers to protect their own interests, sometimes at the risk of losing personal and corporate integrity. This paper attempts to evaluate ethical dilemmas and conflicts from an Africa perspective, bearing in mind different value systems between western and African nations

    Switching Cost and Customers Loyalty in the Mobile Phone Market:the Nigerian Experience

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    Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian telecommunication market. Based on questionnaire administered to customers in the mobile telecommunication industry; the study finds that customer satisfaction positively affects customer retention and that switching cost affects significantly the level of customer retention. However, the effect of switching barriers on retention is only significant when customers consider to exit

    Organisational Change and Human Resource Management Interventions:an Investigation of the Nigerian Banking Industry

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    The objective of this paper was to study the relationship between human resource management interventionist strategies and organizational change; and flexibility that can make employees more adaptive and receptive to changes. Out of one hundred and sixty copies of questionnaire administered, one hundred and twenty three (123) were collected and analyzed. Structural Equation Modelling (SEM), a hypothesized relationship was tested using Amos 18 that allows test of complex relationships between variables. Our model shows that relationship exists among human resource management interventionist strategies and was consistent with organizational change in the studied industry. However, the study can be extended to other industries, for example manufacturing industry as well as industry within the merger and acquisition of companie

    Interface between Corporate Vision, Mission and Production and Operations Management

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    There are compelling reasons for organisation to develop strategic vision. It stimulates organisations mission and challenge employees. In addition corporate mission statements which are fundamental unique purpose that differentiates a firm, sets the organisational context for strategic decisions. The task for production and operations management is to relate the corporate mission and vision statements to the operating characteristics of the production process. This paper argues that corporate vision should inform mission statement and that a future compelling picture of production and operations activities should inform both. It is suggested that exploring and developing the company‟s operating system for ompetitive advantage is a product of vision and mission alignment and comprehension. This indicates that a faulty or poorly defined vision or mission statement could inhibit the conduct of production and operations management activities and promote enterprise failur

    Determinants of Customer Loyalty and Recommendations to Others in the Nigerian Telecommunication Industry

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    Determinant of Customer Loyalty and Recommendations to other in the Nigerian Telecommunication Industry This study presents empirical evidence on the determinants of customers’ loyalty and recommendations to others in the mobile phone market in developing economy. Results of analyses of data obtained from 135 customers of mobile telecommunication companies in Nigeria indicate that customers’ loyalty is a significant predicator of recommendations to others. In addition, while corporate imag

    Executives Perception of the Impact of Flexitime on Organizational Performance: Evidence from the Nigerian Private Sector

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    The paper investigates the perception of Nigerian executives on the impact of flextime on organizational performance. Effort is made to explore the attitudinal disposition of employees towards flextime and how gender affects employee satisfaction with flexitime. The study, based on administered questionnaires as the main medium for data collection from managers in private sector of the Nigerian economy, utilizes correlations and multi-variate regression analysis to determine variables that significantly contribute to manager’s satisfaction with flexible work arrangement. The study finds that marital status and gender exert significant negative impact on level of satisfaction with flexitime. In addition, gender, marital status and motivation capabilities of flexitime were found to be a significant determinant of satisfaction with flexitime. Therefore, given the cultural context of the study it does appear that organizations might find it profitable to adopt a flexitime policy so as to relieve their employees some family or domestic burden with the attendant motivation benefit that increases employee performance

    Strategic Orientations and Technology Policy: An Empirical Test of Relationship in Developing Countries

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    There is a growing awareness of the pivotal role of technology in securing and maximizing competitive positions. This study based on primary data from two banks in Nigeria examines the relationship between technology policy and strategy dimensions. Differentiation and futurity strategy dimensions were found to be marginally dominant in the managerial practices of these firms. In addition, the study found new evidence of relationship between the strategy dimensions; and the pattern of relationship between technology policy and strategic orientations indicate the use technology to foster defensive behaviours rather than securing competitive edge. Futurity orientation was also found not to be significantly related with most of the technology policy dimensions investigated. These results are expected to provide management and management theorists with valuable practical insight into the relationship between pattern of strategic orientation and technology policy

    Patients’ Satisfaction with Quality Attributes of Primary Health Care Services in Nigeria

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    Patients’ satisfaction with health care is an important health outcome which has implications for capacity utilisation. And, in health systems that emphasise the cooperation and involvement of the community, both in terms of resources contribution and management, satisfaction with health care assumes an important dimension in terms of its implication for success of public health programmes. This study, based on administered questionnaires, examines patients/users’ satisfaction with quality attributes of health care services at the primary level facilities in order to provide feedback to health personnel and management for change and learning. The study employs correlation and multivariate regression analysis to determine the quality attributes that determine overall satisfaction with care. Our findings suggest the need to emphasis ‘empathy’ for care providers; and while a reasonable level of physical facilities should be provided, care providers have the task to communicate their technical competence to care seekers to ensure capacity utilisation at the primary level
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