ANWB automates and improves repair men dispatching

ANWB, the Dutch automobile association, provides assistance, car repair andreplacement services to its nearly 4 million members. ANWB services around 1.3 millionrequests per year in The Netherlands. Historically, the operational planning process ofassigning requests to service men was regionally organized, and human planners solvedthe sometimes large and hectic planning situations in real time. At a national level, some50 planners were required to do the job, and the quality of the planning and operationswere largely unknown. In a large business process reengineering project, ANWBredesigned the planning processes, leveraging state of the art IT and operations researchtechniques. As a result, the 24/7 planning processes are smoothened, can be executed byas few as 14 planners who work at a national level, and the operational planning andperformance have improved. As new competitors entered the market, ANWB has beenable to sustain its extraordinary high customer ratings and market share, while adaptingits proposition to the competitive prices dictated by the market.Economics (Jel: A)

Wissenschaftskommunikation als demokratisches Grundprinzip

Weingart P, Wormer H. Wissenschaftskommunikation als demokratisches Grundprinzip. TATuP - Zeitschrift des ITAS zur Technikfolgenabschätzung. 2016;25(1):8-16

Zwischen Euphorie und erster Ernüchterung. Social Media in der Wissenschaftskommunikation

Weingart P, Wormer H, Wenninger A, Hüttl RF. Zwischen Euphorie und erster Ernüchterung. Social Media in der Wissenschaftskommunikation. In: Weingart P, Wormer H, Wenninger A, Hüttl RF, eds. Perspektiven der Wissenschaftskommunikation im digitalen Zeitalter. Weilerswist: Velbrück Wissenschaft; 2017: 19-27

Wissenschaftskommunikation unter digitalen Bedingungen. Funktionen, Akteure und Probleme des Vertrauens

Weingart P. Wissenschaftskommunikation unter digitalen Bedingungen. Funktionen, Akteure und Probleme des Vertrauens. In: Weingart P, Wormer H, Wenninger A, Hüttl RF, eds. Perspektiven der Wissenschaftskommunikation im digitalen Zeitalter. Weilerswist: Velbrück Wissenschaft; 2017: 31-59

Perspektiven der Wissenschaftskommunikation im digitalen Zeitalter

Weingart P, Wormer H, Wenninger A, Hüttl RF, eds. Perspektiven der Wissenschaftskommunikation im digitalen Zeitalter. Weilerswist: Velbrück Wissenschaft; 2017

Wissen ist Macht? - Facetten der Wissensgesellschaft

Weingart P. Wissen ist Macht? - Facetten der Wissensgesellschaft. In: Hettwer H, Lehmkuhl M, Wormer H, Zotta F, eds. WissensWelten. Wissenschaftsjournalismus in Theorie und Praxis. Gütersloh: Bertlesmann Stiftung; 2008: 27-44

Kontrolle durch Öffentlichkeit. Zum Verhältnis Medien - Wissenschaft in der Demokratie

Blattmann H, Jarren O, Schnabel U, Weingart P, Wormer H. Kontrolle durch Öffentlichkeit. Zum Verhältnis Medien - Wissenschaft in der Demokratie . In: Weingart P, Schulz P, eds. Wissen - Nachricht - Sensation. Zur Kommunikation zwischen Wissenschaft, Öffentlichkeit und Medien. Weilerswist: Velbrück Wissenschaft; 2014: 391-412

Balancing interests between freedom and censorship: Organizational strategies for quality assurance in science communication

Fecher B, Kuper F, Fähnrich B, et al. Balancing interests between freedom and censorship: Organizational strategies for quality assurance in science communication. Science and Public Policy. 2022.While science communication is increasingly being discussed as a third mission alongside research and teaching, there is little research on how universities and research organizations deal with issues regarding the quality of science communication. This article examines, from an organizational perspective, which new forms of quality assurance processes scientific organizations in Germany apply when addressing quality risks for science communication such as exaggeration in press releases or in the online communication of individual faculty members. Six focus group discussions were conducted with 22 participants (rectors or presidents of universities, heads of communication, ombudsmen, and highimpact researchers). Based on the results, proposals were developed to extend central as well as decentral organizational structures to assure good scientific communication practice. Their possible implementation was discussed in a workshop with representatives of all abovementioned groups. In conclusion, recommendations for future institutional policy are presented. Key words: science communication; science policy; quality research; organizational studies; strategy as practice