Customer-Focused Business Practice Adoption: A Comparison of Private and Public Sector Implementations

This thesis evaluates a variety of documented cases of customer-focused business practice initiatives to discern common principles of implementation within the private and public sectors. The business practices Quality, Activity-Based Costing (ABC), Customer Profitability Analysis (CPA), and Customer Relationship Management (CRM) were found to be the major techniques utilized over the past three decades. Cases were collected which documented implementation of these customer-focused business practices in the private and public sectors. Using grounded theory methodology, the implementations were analyzed for emerging concepts. The concepts uncovered in this study were further analyzed through a comparison of private and public sector implementations. This research revealed similarities and differences between the implementations in the private and public sectors and provides a framework of common generalizable principles for further testing. The concepts which emerged are of particular interest to government managers seeking improvement in their organization. Managers can use the information discovered in this research to increase their knowledge of a basic conceptual framework in which implementations of customer-focused business practices were conducted

International Commercial Arbitratikon under the United Nations Convention and the Amended Federal Arbitration Statute

With little fanfare the United States in 1970 revolutionized its treatment of private international arbitration by acceding to the United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards and by amending the federal arbitration statutes to give extremely broad effect to the arbitral remedy in most international transactions. As a result, a party with an agreement to arbitrate an international commercial dispute to which the new enactments apply can look to the federal courts and federal law for enforcement of the agreement to arbitrate and for recognition of the award of the arbitrators, regardless of whether the arbitration is to take place in the United States or abroad

Metabolism as a Basis for Differential Atrazine Tolerance in Warm-Season Forage Grasses

Atrazine metabolism was studied in four warmseason forage grasses to determine if metabolism was the basis for differential atrazine tolerance among the grasses. Big bluestem and switchgrass are atrazine tolerant while indiangrass and sideoats grama are atrazine susceptible in the seedling stage. Metabolism of atrazine in big bluestem and switchgrass occurred primarily by glutathione conjugation. The major metabolic product isolated from indiangrass and sideoats grama was the N-deethylated metabolite of atrazine. Glutathione conjugation by big bluestem and switchgrass occurred at a faster rate than N-dealkylation of atrazine in indiangrass and sideoats grama. Differential tolerance to atrazine among the grasses studied was probably due to the metabolic route by which they detoxify atrazine and the rate of metabolism for that specific route. Intraspecific differences in atrazine tolerance in indiangrass were due to the amount of metabolite produced in relationship to the amount of parent atrazine remaining in the shoot tissue. The more tolerant indiangrass lines had a higher metabolite to parent atrazine ratio than susceptible lines. This study confirmed differences in seedling atrazine tolerance of four indiangrass lines observed in previous greenhouse studies. Nomenclature: Atrazine, 6- chloro -N- ethyl - N\u27 -(1- methylethyl) -1,3,5 -triazine- 2,4-diamine; big bluestem, Andropogon gerardii Vitman; switchgrass, Panicum virgatum L.; indiangrass, Sorghastrum nutans (L.) Nash; sideoats grama, Bouteloua curtipendula (Michx.) Torr

Book Reviews

Book reviews by Joseph J. Miller, William J. Syring, Richard F. Swisher, Ronald P. Rejent, James H. Graham, Jr., Daniel C. O\u27Grady, Theodore Stensland, James H. Neu, and Lawrence J. Petroshius

Latent Period and Transmission of “Candidatus Liberibacter solanacearum” by the Potato Psyllid Bactericera cockerelli (Hemiptera: Triozidae)

"Candidatus Liberibacter solanacearum" (Lso) is an economically important pathogen of solanaceous crops and the putative causal agent of zebra chip disease of potato (Solanum tuberosum L.). This pathogen is transmitted to solanaceous species by the potato psyllid, Bactericera cockerelli (Šulc), but many aspects of the acquisition and transmission processes have yet to be elucidated. The present study was conducted to assess the interacting effects of acquisition access period, incubation period, and host plant on Lso titer in psyllids, the movement of Lso from the alimentary canal to the salivary glands of the insect, and the ability of psyllids to transmit Lso to non-infected host plants. Following initial pathogen acquisition, the probability of Lso presence in the alimentary canal remained constant from 0 to 3 weeks, but the probability of Lso being present in the salivary glands increased with increasing incubation period. Lso copy numbers in psyllids peaked two weeks after the initial pathogen acquisition and psyllids were capable of transmitting Lso to non-infected host plants only after a two-week incubation period. Psyllid infectivity was associated with colonization of insect salivary glands by Lso and with Lso copy numbers >10,000 per psyllid. Results of our study indicate that Lso requires a two-week latent period in potato psyllids and suggest that acquisition and transmission of Lso by psyllids follows a pattern consistent with a propagative, circulative, and persistent mode of transmission

Which are the Parameters to be Controlled in Red Cell Products (Whole Blood, Red Cell Concentrates, Washed Red Cells, Leucocyte Poor Red Cell Concentrates, Frozen Red Cells) in Order that They May be Offered to the Medical Profession as Standardised Products with Specified Properties?

Peer Reviewedhttp://deepblue.lib.umich.edu/bitstream/2027.42/73259/1/j.1423-0410.1980.tb01863.x.pd