The Conceptual Framework of Information Technology Adoption Decision-making in a Closed-loop Supply Chain

Closed-loop supply chain has gained a significant attention during the recent decades since there is an increased awareness toward sustainable development. However, the implementation of closed-loop supply chain is confronted with numerous barriers and challenges due to uncertainties in input as well as in process. In contrast to manufacturing process where the input is mostly homogeneous raw material, the reverse chains input comes from products end-of-use or end-of-life; therefore the timing, quality and quantity are uncertain. The recovery process also brings other challenges due to various quality grades of the product returns and various recovery options. On the other hand, information technology has been studied extensively in relation to supply chain management. Most of the works show that the use of information technology could enhance supply chain performance. However, the study on the importance of information technology in closed-loop supply chain is still limited. In this paper, we discuss the role of information technology and then propose a conceptual framework of decision making in adopting IT in closed-loop supply chain management

The Conceptual Framework of Information Technology Adoption Decision-making in a Closed-loop Supply Chain

Closed-loop supply chain has gained a significant attention during the recent decades since there is an increased awareness toward sustainable development. However, the implementation of closed-loop supply chain is confronted with numerous barriers and challenges due to uncertainties in input as well as in process. In contrast to manufacturing process where the input is mostly homogeneous raw material, the reverse chain�s input comes from product�s end-of-use or end-of-life; therefore the timing, quality and quantity are uncertain. The recovery process also brings other challenges due to various quality grades of the product returns and various recovery options. On the other hand, information technology has been studied extensively in relation to supply chain management. Most of the works show that the use of information technology could enhance supply chain performance. However, the study on the importance of information technology in closed-loop supply chain is still limited. In this paper, we discuss the role of information technology and then propose a conceptual framework of decision making in adopting IT in closed-loop supply chain management. We propose a conceptual framework for IT adoption decision making with four essential key attributes that are evaluated for each of the closed-loop supply chain activitie

Analyzing Remanufacturability of Mobile Phones using DEMATEL Approach

The use of mobile phone has increased at a surprisingly high rate over these two decades. For many people, especially young generations, mobile phone has even become a primary need. As a consequence, the production of mobile phone has increased significantly and followed immediately by the disposal, as a result of its short life-cycle nature. Recently, there are substantial initiatives proposed in order to mitigate the effect of e-waste to the environment. Remanufacturing is one of recovery processes that could extend product�s useful life and provide a circular life-cycle instead of linear. However, there are many factors that can affect the success of remanufacturing engagement, and specifically remanufacturability of a mobile phone. There are numerous considerations of remanufacturability with regards to the short life-cycle nature of mobile phone, and these factors can be qualitative or quantitative, with conflicting potentials, and some of them may be uncertain. In this study, we use Decision Making Trial and Evaluation Laboratory (DEMATEL) approach to identify the interrelationship among the factors and analyze those results to identify the prominent factors. Furthermore, an influential-relation map is provided to support visualization for managerial implications. The case results show that innovation-rate and obsolescence are factors that give highest impact while source-of-returns and pricing are factors that receive highest effects from other factors. Also, acquisition-of-used-product, pricing, and market-size are dominant factors as they significantly affect and affected by others

Knowledge Sharing in Closed-Loop Supply Chain Management

In the recent decades, closed-loop supply chain has been studied extensively due to the increased concern on sustainable development. It integrates forward and reverse flows where the collaborative supply chain takes place. Knowledge management is one important part of an organization that can improve the effectiveness of the processes within the organization. Knowledge sharing is significant in a collaborative supply chain since it affects the organizational performance and competitive advantage. The complexity in closed-loop supply chain can be managed better by encouraging knowledge sharing among the supply chain members. This paper presents a conceptual framework to implement knowledge sharing in a closed-loop supply chain management, for improving the CLSC members’ performance. The success factors have been identified, and a framework has been presented, it consists of knowledge flows, management aspect and socio-technical aspec

Drivers and Barriers of Mobile Phone Remanufacturing Business in Indonesia: Perspectives of Retailers

Remanufacturing is deemed to be effective in reducing WEEE. Existing studies on remanufacturing mostly focus on operational issues, product acquisition, and pricing. However, some doubts about remanufacturing business arise in developing countries, where there is less regulation on remanufacturing and less environmental awareness. This study aims to investigate the prospects of remanufacturing business from the retailers' perspectives through in-depth interviews on three retailers in Surabaya, Indonesia. The main drivers for mobile phone remanufacturing business are its affordable and competitive price, big demand for popular mobile phones and high-end mobile phone, the opportunity for specification upgrade, and its suitability with the needs of Indonesian people. The main barriers for remanufacturing business are the possibility for cannibalizing new mobile phones' market share, the uncertainty of core supply, discontinuity of replacement part supply, lack of product knowledge among consumers and retailers, hesitation of retailers to sell remanufactured products, and lack of strict and clear regulations about remanufacturing business. Findings of this study provide insights to prospective mobile phone remanufacturers of what needs to be tackled to start a prosperous business. On the theoretical side, it provides complementary knowledge to existing studies that have been conducted mostly on countries that have higher environmental awareness

Challenges in Quality Assurance: A Ten-Year Journey

Academic quality is defined as the equivalent to academic standards related to student learning outcomes, which consist of specific levels of knowledge, skills, and abilities achieved by students participating in a program. The achievement of academic standards is accommodated by implementing both internal and external quality assurance practices. Internal quality assurance refers to policies and practices used by the higher education institutions to monitor and improve the quality of their education, while external quality assurance refers to policies and practices set up by external parties to assure the quality of higher education institutions and programs. Petra Christian University has built and implemented its internal quality assurance since 2009 based on its unique quality culture. After its ten-year journey and the achievements that Petra Christian University has reached in 2019, the Industrial Revolution 4.0 and Society 5.0 are challenges ahead that Petra Christian University has to face