Joint Business-to-Business recovery management: the moderating role of locus of failure

Received: January 30th, 2021 ; Accepted: May 20th, 2021 ; Published: June 10th, 2021 ; Correspondence: [email protected] machinery manufacturers and services providers increasingly experience failure in core products and service deliveries. Despite the importance of recovery management in context, scant research exists on studying recovery management, collaborative recovery activities, and the impact of joint recovery management on post-recovery relationship quality. More pressing is the lack of research on the impact of relationship quality on the customer's intention of future co-recovery activities. Using an experimental design with data from 30 agronomy machinery and equipment manufacturers and service providers in Iran, we investigate how customers’ perception of relationship quality is influenced by the interplay of locus of failure and supplier recovery tactics (non-co-creation of recovery vs co-creation of recovery). The results reveal the locus of failure, interacts with the supplier recovery tactics to impact the customers' perceptions of relationship quality. Finally, all three dimensions of relationship quality (satisfaction, trust, and commitment) positively impact the customers’ intention for future co-recovery activities

Added value of post-secondary education in Estonia

[EN] Education is seen in the human capital literature as one of the determining factors for labour market outcomes (Blázquez et al., 2018), measured through multiple variables. The aim of the current study is to examine the change in the earnings of graduates from Estonian post-secondary education institutions. This is achieved by comparing graduates who had studied from 2013 to 2016 in four fields: engineering, information technology, economics and natural sciences. To assess the change in pre- and post-entry earnings difference-in-differences regression was used. The results indicate there are differences between disciplines in terms of added value. In economics gender differences have the smallest and entrepreneurial activities the largest impact for the change in earnings. The study contributes to our understanding of added value of post-secondary education by combining educational, tax and social data, and analysing the change in graduates’ earnings pre- and post-entry. Keywords: Post-secondary education; earnings; value added; Estonia; labour market successKüttim, M.; Hartšenko, J.; Riivits-Arkonsuo, I. (2019). Added value of post-secondary education in Estonia. En HEAD'19. 5th International Conference on Higher Education Advances. Editorial Universitat Politècnica de València. 65-73. https://doi.org/10.4995/HEAD19.2019.9437OCS657

Fair Trade and social responsibility – whose duty? Estonian consumers’ attitudes and beliefs

ArticleThis article investigates how the Estonian consumers endorse the idea of Fair Trade (FT) and understand the principles of social responsibility. The article is based on a study on Fair Trade and social responsibility conducted in 2014. The study examined the consumers’ attitudes and beliefs associated with FT and local Estonian agricultural production. The article aims to compare if there are any difference in the beliefs and attitudes among the Estonian consumers towards supporting local farmers and producers versus supporting the FT ideas which benefit the farmers and producers from the Global South. The authors fully recognise that there is no competition among these two groups per se, but the perception exists in the minds of the consumers. The respondents of the nation-wide representative sample (n = 1,007) evaluated the responsibility of different economic agents such as public sector, retailers, suppliers, producers, and consumers. Most of the respondents regarded the principle of social responsibility as giving the priority to local Estonian agricultural production. The Estonian consumers tend to be sceptical about the benefits of FT or the workers and farmers from the developing countries. The awareness and knowledge about FT ideas is not high

Social and environmental sustainability model on consumers’ altruism, green purchase intention, green brand loyalty, and evangelism

Across the globe, the awareness for environmental degradation and its harmful effects is rapidly growing. The whole world has come together to work in the direction to protect the environment. Consumers are increasingly becoming cautious towards the impact of their consumption pattern on environment and organisations can attain a competitive edge by leveraging this cautiousness by offering them green products/brands. However, it is importance for the marketers to understand that how increasing levels of sustainability awareness impacts other factors which explain pro-environmental behaviour of customers. To fill the existing gap in the current literature in this regard, the current study aims to build a structural model which includes social and environmental sustainability awareness in measuring customer altruism, buying intention, loyalty and customer evangelism. The theoretical model extends the existing framework of the Theory of Planned Behaviour (TPB) and explores the decision-making framework regarding ethical behaviour. Through existing literature review and expert input, the indicators (variables) for each construct were recognised. After that, data was collected from 331 respondents through a structurally designed questionnaire; the hypothetical model was test using the Structural Equation Modelling (SEM) technique. The findings of the study indicate that sustainability awareness positively influence the consumer altruism which in turn enhances the consumer purchase intention, green brand loyalty and green brand evangelism and altruism can and can bridge value-action gap for green brands. Current analysis supports the view that there are significant positive associations among the identified constructs.N/

Old age digital exclusion as a policy challenge in Estonia and Finland

This chapter addresses issues relating to digital exclusion as a policy challenge affecting older adults in Estonia and Finland. In both countries, the use of technology and digital services is widespread in both the public and private sectors. The requirements of rapidly and constantly evolving digital societies pose challenges for ageing policy in both Estonia and Finland. Delivery of digital services influences positively the life of older people, improves quality of life and increases independence. On the other hand, digital services pose new problems for older populations. Since digitalisation represents a process of social change, technology innovation needs to contribute to individuals’ well-being. By building digital solutions that are functional both for older people and from the viewpoint of service providers, it is essential to move from traditional service provider-oriented design to human-centred development