Industry Participation in Educating Enterprise Resource Planning

During the last two decades many businesses around the world have adopted Enterprise Resource Planning (ERP) systems. Consequently the growth in the number of ERP implementations has had an enormous impact on the demand for ERP skills. This is one of the main reasons that many universities have adopted ERP in their curriculum. However many universities have struggled with the complexity, considerable cost and effort involved with the use of ERP and the way in which to incorporate it into the curriculum. This paper describes a joint effort by industry and the HU University of Applied Science in the Netherlands at designing an ERP curriculum that doesn’t have these problems and at the same time bridges the gap between skills taught by academia and those valued by industr

End-users Compliance to the Information Security Policy: A Comparison of Motivational Factors

Business information, held within information systems, is critical for most organizations. To protect these critical information assets, security controls should be deployed which might come as a hindrance for the end-users. The Information Security Policies (ISP) give direction to their behaviors. Organizations can focus on conditions likely to promote so-called motivational factors influencing the end-users intentions to perform the desired behavior of compliance to ISP in order to protect these information assets. In total, six motivational factors, applicable to intentions on compliance, are found during research and are measured within five organizational contexts. From the measurements and analysis is learned, that the degree to which these factors relate differs per factor and per context. Two of these factors were found to always relate in such degree to compliance intentions that even without measuring the degree for a particular organization, applying these factors can be very effective for any organization or context. The other four factors have shown to be effective within particular context(s) meaning measurement of the context is needed before utilizing these factors within an organization to optimize the effect of efforts

Success Factors of Business Process Management Systems Implementation

In this research (critical) success factors for Business Process Management Systems implementation are identified and qualitatively validated. Furthermore a list of critical success factors is constructed. Based on the identified factors a BPMS implementation approach is suggested. Future research consists of situationally considering the success factors in relation to phases in the implementation approach

Using the Delphi Method to Identify Hospital-Specific Business Process Management Capabilities in The Netherlands

Business Process Management (BPM) is an important discipline for organisations that are desiring quality improvement. Many models for assessing, comparing and improving the maturity of organisational BPM are found in literature. An effective BPM Maturity Model should contain a validated set of capability areas specific to the application domain. We attempt to fill a gap by providing a model specific to the hospital industry. This paper presents the first phase in the development of such a model. For this we use the Delphi Method, a multi-round technique for collecting rich data and gaining consensus among a panel of experts. Based on the opinions provided by experts in hospitals and academia in The Netherlands, we identify relevant and domain-specific capabilities for improving BPM maturity in the Dutch hospital industry. Hospitals are characterised by complex, multidisciplinary processes. Our findings reflect that capabilities related to people and organisational culture are most important for achieving BPM maturity

A Situational Implementation Method for Business Process Management Systems

For the integrated implementation of Business Process Management and supporting information systems many methods are available. Most of these methods, however, apply a one-size fits all approach and do not take into account the specific situation of the organization in which an information system is to be implemented. These situational factors, however, strongly determine the success of any implementation project. In this paper a method is provided that establishes situational factors of and their influence on implementation methods. The provided method enables a more successful implementation project, because the project team can create a more suitable implementation method for business process management system implementation projects

Mapping the European e-Competence Framework on the domain of Information Technology: a comparative study

In the field of IT, many competence frameworks exist. An important framework is the European e-Competence Framework (e-CF) that quite recently has been appointed as a standard by the European Committee for Standardization CEN. In this paper we define quality characteristics for competence frameworks and show how the e-CF has been mapped on descriptions of the IT domain. Our conclusion is that the e-CF does comply almost fully with the formulated quality standards. According to our mappings, the e- CF covers the IT domain, albeit on some topics better than on others. To overcome the deficiencies identified, we advise to add to the e-CF a more explicit mentioning of attitude aspects and of the contexts in which the various competences are to be employed

Cultural Differences in Implementing Business Process Management Systems

In this paper we present the results of an international comparative research conducted through a special web survey, i.e. an online ‘game’ to rate and classify Critical Success Factors (CFSs) for BPMS implementations. The survey was completed by 39 respondents from 11 different countries. Central to the research was the question how BPM-systems success factors are perceived by professionals from different countries (i.e. cultural backgrounds) and how this is related to other characteristics such as their level of experience within the BPM domain. The respondents judged a total of 55 factors in two ways: (1) by allocating them to one of the five domains of BPMS implementation, and (2) by ranking their importance for BPMS implementations. Significant differences were found between respondents from Northern European versus Anglo-American countries, and between respondents with different levels of experience with BPMS implementations

United We Stand? Exploring the Willingness to Cooperate Amongst Open Source Service Providers

Open Source Software (OSS) is an increasingly hot topic in the business domain. The adoption of OSS in organizations has experienced an increasing uptake in the last decade. One of the key benefits mentioned is the unlimited access to the source code, which enables large communities to continuously improve a software application and prevents vendor lock-in. How attractive these benefits may be, the market for OSS however remains limited. This paper reports a study, undertaken in the Netherlands, amongst 206 Open Source Software Service providers (with a 34% response rate) to determine whether service providers wanted to cooperate in an Association that will set quality levels and guarantees to its members and their customers

E-learning activities in educating e-business: a pilot with a process-oriented e-learning environment

Current e-learning tools offer a multitude of possibilities for the exchange of various types of documents and for communication between students as well as between students and teacher(s). But education is intrinsically process-oriented – and current technology in the field of elearning offers no support for the activities which form the core of learning. In this paper the possibilities and limits of current technology as used in an extensive program (a minor) on e-business, are demonstrated. Furthermore, a first impression of a new, activity-based tool is given, which has been used in one of the courses of the program.Education for the 21 st century - impact of ICT and Digital Resources ConferenceRed de Universidades con Carreras en Informática (RedUNCI

The Relation Between Process Management and Innovation – A comparison of the IT and Manufacturing Industries

This study investigates whether there are major differences between process management and innovation between the IT and more traditional industries. Although both industries are quite similar, the research results show that the IT industry is more innovative in comparison to more traditional industries. The traditional industries are more risk averse towards new technologies, which makes them less innovative than the IT industry