Visualizing Threaded Conversation Networks: Mining Message Boards and Email Lists for Actionable Insights

Abstract. Analyzing complex online relationships is a difficult job, but new information visualization tools are enabling a wider range of users to make actionable insights from the growing volume of online data. This paper describes the challenges and methods for conducting analyses of threaded conversations such as found in enterprise message boards, email lists, and forums. After defining threaded conversation, we characterize the types of networks that can be extracted from them. We then provide 3 mini case studies to illustrate how actionable insights for community managers can be gained by applying the network analysis metrics and visualizations available in the free, open source NodeXL tool, which is a powerful, yet easy-to-use tool embedded in Excel 2007/2010.

From online filter to Web format: Articulating materiality and meaning in the early history of blogs

This paper investigates the transformation of blogs from online ‘filters’ into a ‘format’ for sharing a variety of content on the Web. To account for this process of partial stabilization, this study draws on a mixed-methods research design and on an interdisciplinary framework that combines scholarship in science and technology studies (STS) and communication studies. The article analyzes how different communities of users emerged, and how they created three types of websites in the second half of 1990s: online diaries, personal publishing journals, and weblogs. Next, it examines the process of technological stabilization through which weblogs came to crystallize the practices of Web appropriation of these communities. Three dynamics are explored. First, users appropriated weblogs by expanding their types of content. Second, a Web application (Blogger) helped the weblog stabilize and standardize as a site suitable for the purposes of these user communities. Third, software developers and users redefined it as the Web’s ‘native format’. This paper broadens our understanding of technological stabilization by showing that its investigation requires the consideration of how artifacts and content are variously articulated.UCR::Vicerrectoría de Docencia::Ciencias Sociales::Facultad de Ciencias Sociales::Escuela de Ciencias de la Comunicación Colectiv