Organization knowledge management change from a complex adaptive systems perpective with ability for ambidexeterity

We are working on the confluence of knowledge management, organizational memory and emergent knowledge with the lens of complex adaptive systems. In order to be fundamentally sustainable organizations search for an adaptive need for managing ambidexterity of day-to-day work and innovation. An organization is an entity of a systemic nature, composed of groups of people who interact to achieve common objectives, making it necessary to capture, store and share interactions knowledge with the organization, this knowledge can be generated in intra-organizational or inter-organizational level. The organizations have organizational memory of knowledge of supported on the Information technology and systems. Each organization, especially in times of uncertainty and radical changes, to meet the demands of the environment, needs timely and sized knowledge on the basis of tacit and explicit. This sizing is a learning process resulting from the interaction that emerges from the relationship between the tacit and explicit knowledge and which we are framing within an approach of Complex Adaptive Systems. The use of complex adaptive systems for building the emerging interdependent relationship, will produce emergent knowledge that will improve the organization unique developing

A gestão do conhecimento organizacional no contexto dos serviços partilhados

A aprendizagem contínua, tornou-se num elemento fundamental em qualquer organização como instrumento de gestão, desenvolvimento, sustentabilidade e inovação a partir de recursos de conhecimento, incentivando os Recursos Humanos para que se mantenham pró-ativos, adquirindo, criando e partilhando conhecimento fundamental à organização. Neste trabalho descreve-se a combinação de dois fenómenos organizacionais, os Centro de Serviços Partilhados (CSP) e o E-Learning, que potenciam as capacidades de gestão do conhecimento. O modelo concetual desenvolvido visa influenciar positivamente a aprendizagem contínua de uma organização. Este modelo concetualiza e integra os CSP como gestores do conhecimento e memória organizacional e o E-Learning como potenciador do processo ensino aprendizagem, nos sentidos pull and push. Então, a partir do modelo concetual, pretende-se deduzir matematicamente um fator Δ (Delta), que apresenta características que permitem, determinar a viabilidade da aprendizagem contínua baseada na partilha de conhecimento. A investigação, é suportada metodologicamente pela Grounded Theory e na teoria da criação de conhecimento de Nonaka

E-Learning as a shared service in shared services centers

Book Subtitle International Conference, CENTERIS 2010, Viana do Castelo, Portugal, October 20-22, 2010, Proceedings, Part IIAn organization is an entity of systemic nature, consisting of one or more people interacting with each other to achieve common goals, being one of its greatest challenges the attempt to follow the evolution of their environment. Adoption of Technologies and Information Systems enables organizations to improve their information flow and, when used strategically positively differentiates, providing competitive advantages, for the dissemination and updating of organizational knowledge. This dissemination in a global world requires the adoption of distance communication procedures, e-learning. Shared Services an organizational management model, continue to be implemented in Economic Groups and Public Administration, with the aim to provision of services appropriate to each Internal Customer or Organizational Unit, collaborative and virtual, supported by a single technology platform and enterprise architecture service-oriented. The implementation model of shared services proposed here, three-layer model, adds e-learning as a shared service

Analysis of the viability of the LexDoBusiness Collaborative Platform

The objective of this work is to validate the viability of the LexDoBusiness collaborative platform project with the main stakeholders. Considering that the LexDoBusiness project should address several issues, including digital transformation, that brings together several services essential to its success, such as legal, accounting, tax and technological services, this work, regarding the research methodology, uses Design Science Research because it is considered the most appropriate for this project, which had the external collection of secondary data present in the platforms of INE, RACIUS and PORDATA, as well as the collection of primary data through a semi-structured survey addressed to clients of a network of lawyers and potential clients. The LexDoBusiness value proposition is the personalization of its services and in the relationship with its customers, as the permanent support, offering in a single platform, the qualification of entrepreneurs, support in different areas suchThis work is financed by portuguese national funds through FCT - Fundação para a Ciência e Tecnologia, under the project UIDB/05422/2020.info:eu-repo/semantics/publishedVersio

Contributions of neuromarketing to design

The reported study aims to assign different perspectives for reflection; to consider how neuromarketing can assist in understanding consumer behavior, intending to investigate the best way to develop products and improve communication through neuroscience. The systematic literature review referred here applies as a scientific method of research and analysis in a specific area of science. Following the PRISMA guidelines (2009), the research was carried out in March and April 2020, in seven electronic databases for the inclusion of quantitative, qualitative, or mixed studies published in Portuguese or English, master's or doctoral theses and research reports that focused in neuromarketing. One hundred and fifty studies were conducted, 20 of which, met the inclusion criteria. 1st filter: title, abstract, keywords and references; 2nd filter: introduction and conclusion of studies; 3rd filter: full reading of the studies (Liberati et al., 2009).This work is financed by portuguese national funds through FCT - Fundação para a Ciência e Tecnologia, under the project UIDB/05422/2020info:eu-repo/semantics/publishedVersio

Um modelo para a gestão do conhecimento organizacional no contexto dos serviços partilhados com recurso à utilização do e-Learning

Tese de Doutoramento em Tecnologias e Sistemas de InformaçãoA Gestão do Conhecimento Organizacional nos últimos anos assumiu estatuto de função de gestão das organizações Públicas e Privadas, ocupou lugar cimeiro nas agendas políticas e estratégicas dos Governos das Nações e Conselhos de Administração. Simultaneamente, outras realidades organizacionais como os Serviços Partilhados e o e-Learning começaram a ser implementadas numa primeira fase nas Organizações Privadas e posteriormente nos Organismos Públicos. Os Centros de Serviços Partilhados caracterizam-se por serem organismos autónomos que concentram em si, e assumem, a execução de um conjunto de atividades a outros organismos e.g. Ministérios, Universidades, Setor Empresarial do Estado e Setor Privado. O e-Learning, quando concebido e implementado segundo uma lógica de Sistema de Gestão de Conhecimento, apresenta potencialidades que se consideram estar para além das visões e modelos mais conservadores sobre o interesse e a utilização daquela realidade organizacional. Como corolário da experiência profissional e docência de ensino superior, identificou-se uma nova necessidade, consequência da implementação e exploração das duas realidades organizacionais anteriormente descritas que tornou ainda mais complexa e mais urgente a gestão do conhecimento organizacional. Assumindo um posicionamento filosófico qualitativo, foram aplicados os princípios metodológicos da grounded theory, segundo a visão de Strauss e Corbin em que o investigador é considerado parte integrante do processo. Para a recolha de dados foram utilizadas entrevistas semiestruturadas, complementadas com a revisão de literatura e outros materiais empíricos recolhidos ao longo de mais de uma década. Como suporte teórico e garante do rigor científico, o trabalho de investigação foi suportado nas Teorias de Criação de Conhecimento de Nonaka & Takeuchi e Davenport e baseado na tipologia de conhecimento apresentado por Mário Bunge. Da aplicação do processo de codificação proposto pela grounded theory, emergiu um conjunto de Classes que suportaram o desenvolvimento de um novo modelo, designado por Modelo Δ+ (Modelo Delta Mais), que se caracteriza por ser um sistema adaptativo complexo que visa fomentar a Gestão de Conhecimento Organizacional. Suportado no Modelo Δ+, com recurso a métodos dedutivos, demonstra-se a emergência de novo conhecimento, esse diferencial positivo é designado por Fator Δ (Fator Delta). Adicionalmente, foi desenvolvido um instrumento de orientação de implementação do Modelo Δ+ designado por Classes de Melhoria.In the last few years, Organizational Knowledge Management assumed the status of function of management of public and private organizations, occupying a key role on the political and strategic agendas of the Nations Governments and Boards of Directors. Simultaneously, other organizational realities such as Shared Services an e-Learning began to be implemented, first in Private Organizations and later in Public Organisms. The Shared Services Centers are characterized by being autonomous self-focused organisms and assume the execution of a set of activities to other organisms, e.g. Ministries, Universities, State and Private Business Sectors, in order to meet the increasing demands of citizens, customers, employees or other partners. E-Learning, when designed and implemented according to a logic of Knowledge Management System, presents possibilities that are considered to go beyond the visions and more conservative models related to the interest and the use of that organizational reality. As a corollary of professional experience and higher education teaching, a new need was identified, resulting from the implementation and operation of the two previously described organizational realities, which made the organizational knowledge management an even a more complex and more urgent need. Assuming a qualitative philosophical position, we applied the methodological principles of Grounded Theory, according to the vision of Strauss and Corbin in which the investigator is considered integral part of the process. The data were collected through the use of semi-structured interviews, complemented with literature review and other empirical material collected during over a decade. As a theoretical support and assurance of scientific rigor, the research work was supported in Knowledge Creation Theories of Nonaka & Takeuchi and Davenport, and based on the typology of knowledge presented by Mário Bunge. From the application of the coding process proposed by the Grounded Theory, emerged a set of Classes that supported the development of a new model, called Model Δ + (Delta Plus Model), which is characterized by being a complex adaptive system which aims to encourage Organizational Knowledge Management. Supported on model Δ +, and by using deductive methods, we demonstrate the emergence of new knowledge. The positive differential is called Factor Δ (Delta Factor). Additionally, a tool called Improvement Classes was developed to guide the implementation of the Model Δ +

Um novo modelo de implementação de serviços partilhados

Dissertação de mestrado em Sistemas de InformaçãoO sucesso das organizações, entidades de natureza sistémica, depende da sua capacidade de interacção com o meio envolvente, ou seja, da sua capacidade de operar globalmente. Os Sistemas de Informação assumem um papel central, tanto no planeamento estratégico e táctico quanto no seu funcionamento operacional. Neste contexto, as organizações vêem-se na necessidade de alterar estratégias, pensar novos modelos de negócio e adaptar os seus processos e operações. A globalização, suportada na evolução tecnológica, obriga à procura de novos modelos de Gestão. Os modelos tradicionais Centralizados, Descentralização ou Outsourcing, não respondem plenamente às necessidades de crescimento nem às dinâmicas de aquisição e fusão de empresas, surgindo então o modelo de Serviços Partilhados. A complexidade na implementação de SI’s, obriga a existência de algum construtor lógico normalmente designados por arquitectura empresarial, para definir e controlar a integração de todas as componentes do sistema. Uma aproximação prevê o desenvolvimento de interfaces entre diferentes sistemas legados, tornando possível o intercâmbio dos dados. Uma segunda opção contempla o desenvolvimento ou aquisição de um sistema global e homogéneo que sirva as diversas empresas, importando todos dados históricos dos sistemas legados numa única operação. Uma terceira opção é uma aproximação multi-faseada, desenvolvendo-se um conjunto limitado de interfaces, em que, parte dos dados são partilhados. Em paralelo vai-se construindo um sistema empresarial único, incremental e alimentado com dados dos sistemas legados. Serviços partilhados são uma estratégia colaborativa que visa a optimização dos recursos Humanos, capital, tempo e outros recursos corporativos, concentrando numa ova Unidade de negócio, Centro de Serviços Partilhados (semi)-autónoma, designada para promover a eficiência, criar valor, reduzir custos e prestar serviços de excelência a toda a Organização. Segundo Quinn (2000) existem quatro modelos de Serviços Partilhados, Modelo Básico, Marketplace, Marketpalce Avançado e Empresa Independente. De acordo com a cultura Organizacional, a dimensão e a dependência tecnológica da Organização será adequado um modelo. As Pessoas, os Processos, a Tecnologia e as Instalações funcionar como fontes de custo e benefício.The success of organizations, entities of systemic nature, depends of their interaction with their surroundings, meaning, the capacity of operating globally. The Information Systems assume a central role, not only on their strategic and tactic planning but also on their operational functioning. On this context, organizations see the necessity of changing strategies, think on new business models and adapt their procedures and operations. Globalization, supported in technological evolution, compels to the search of new models of Management. Centered traditional models, Decentralization or Outsourcing, do not fully correspond to the necessities of growth nor to the dynamic of acquisition and fusing of companies, appearing then a model of Shared Services. The complexity in implementation of SI’s, compels the existence of some logical constructor usually assigned by enterprise architecture, to define and control the interaction of all the system components. An approach foresees the development of interfaces between different systems legacies, making the interchange of data possible. A second option contemplates the development or acquisition of a global and homogeneous system that serves the several companies, bringing all the historical data of all the legacies systems in a single operation. A third option is the multi-phased approach, developing a limited set of interfaces, where, part of the data is shared. In parallel, a single enterprise system is being built, incremental and fed with data of the legacies systems. Shared services are an assisted strategy that aims the improvement of human resources, capital, time and other cooperative resources, focusing in a new business Unit, Centre of Shared Services (semi) autonomous, assigned to promote efficiency, create value, reduce costs and offer excellence services to all the Organization. According to Quinn (2000) there are four models of Shared Services, Basic Model, Marketplace, Advanced Marketplace and Independent Company. Agreeing with the Organizational culture, the dimension and the technological dependency of the Organization will be an appropriate model. People, Processes, Technology and Installations function as sources of cost and benefit

Augmented Reality for a New Reality: Using UTAUT-3 to Assess the Adoption of Mobile Augmented Reality in Tourism (MART)

Few industries were more affected by the COVID-19 pandemic than tourism. One of Europe´s leading tourist destinations, Porto had undergone a major tourism boom until the start of pandemic. Mobile Augmented Reality (MAR) is one of the many emerging technologies that has great potential for tourist operators. Using this technology, they can create innovative tourism products that will help them recover from the present crisis. As a result, in this study, we will empirically test the latest version of the Unified Theory of Acceptance and Use of Technology (UTAUT) model to explore the factor leading to the adoption Mobile Augmented Reality in Tourism (MART) in Porto. In doing so, we aim to contribute to growing literature on the topic of Mobile Augmented Reality (MAR). The originality of this study lies in the use of an extended UTAUT model with greater predictive power and the exploration of the moderative role of gender, age and experience. To the data obtained from a random sample of 201 respondents who voluntarily answered an anonymous online questionnaire, we applied structural equational modeling and partial least squares (SEM-PLS) analysis to test the model. Our findings show that habit, hedonic motivations and facilitating conditions are the determinants of the use of MART.info:eu-repo/semantics/publishedVersio