Measuring the Impact of Information Systems in Malaysia

Information Systems researchers have employed a diversity of sometimes inconsistent measures of IS success, seldom explicating the rationale, thereby complicating the choice for future researchers. In response to these and other issues, Gable, Sedera and Chan introduced the IS-Impact measurement model. This model represents “the stream of net benefits from the Information System (IS), to date and anticipated, as perceived by all key-user-groups”. Although the IS-Impact model was rigorously validated in previous research, there is a need to further generalise and validate it in different context. This paper reported the findings of the ISImpact model revalidation study at four state governments in Malaysia with 232 users of a financial system that is currently being used at eleven state governments in Malaysia. Data was analysed following the guidelines for formative measurement validation using SmartPLS. Based on the PLS results, data supported the IS-Impact dimensions and measures thus confirming the validity of the ISImpact model in Malaysia. This indicates that the IS-Impact model is robust and can be used across different context

A Comprehensive Instrument for Measuring Knowledge Management System Satisfaction

This paper study on measuring the user satisfactionof Knowledge Resources for Science and Technology ExcellenceMalaysia (KRSTE.my) as a medium for managing knowledge inScience, Technology and Innovation (STI), amongst theregistered users. As a Knowledge Management System (KMS),KRSTE.my functions as a collector of STI information relatedmaterial, provides a platform for collaboration and discussion ofthe community, and also a receptor of the latest inventions inSTI. This study proposes an integrated instrument for theempirical evaluation of user’s satisfaction of a KMS. We haveconsolidated factors from several instruments developed byprevious researchers. This effort has resulted in a comprehensiveinstrument for measuring users' satisfaction of a knowledgemanagement system. The instrument consists of six knowledgefactors, namely: content, map, manipulation, community,usefulness, and security, which measure the level of usersatisfaction towards the system. The instrument includes 22items that measure user satisfaction of KRSTE.my. A total of271 Malaysian citizen registered subscribers that has accessed tothe system are involved in this study. Quantitative researchmethods have been employed in data collection processconducted over a period of seven weeks. This study involved astatistical analysis to determine significant factors that measureuser satisfaction on KRSTE.my. Results from the analysisindicate that the instrument is reliable which show all itemsmeasuring the six dimensions are correlated. The finding of thestudy shown that knowledge content and knowledge map gives ahigh level of satisfaction to the user based on the mean score.While only the knowledge security, knowledge manipulation,knowledge usefulness and knowledge community are at moderatelevel of satisfaction. Overall, user satisfaction is high onKRSTE.my with the mean score of 3.49 (of the maximum score of5). This study also makes an important contribution indetermining the level of user satisfaction toward KRSTE.my as aKMS. In addition, the study produced a reliable instrument

Model nilai cipta-sama dalam sistem pengukuran prestasi

Proses peningkatan kualiti di setiap jabatan kerajaan akan dapat berjalan lancar dan berterusan dengan sokongan sistem pengukuran prestasi kualiti yang baik. Pengukuran prestasi merupakan satu kaedah penting yang menyokong keberkesanan program, membantu dalam penghasilan keputusan dan meningkatkan keberkesanan dalam komunikasi. Terdapat pelbagai faktor diambil kira dalam sistem pengukuran prestasi (SPP) sedia ada. Walau bagaimana pun, faktor sedia ada hanya bersifat kontekstual yang sesuai untuk keperluan persekitaran atau organisasi tertentu sahaja. Keadaan ini menyebabkan pembangun SPP tidak mempunyai satu model rujukan umum yang boleh dijadikan panduan untuk membangunkan SPP. Justeru satu model generik yang memenuhi keperluan ini perlu dibangunkan. Dengan menggunakan kaedah penyegitigaan berlelar yang bersandar kepada kajian kes yang diperoleh dari kajian kesusasteraan, faktor yang dikenalpasti kemudiannya dikelaskan berdasar kepada model nilai cipta-sama DART (Dialog, Akses, Risiko dan Telus). Model DART dipilih kerana ia merupakan satu model yang telah terbukti berkesan dalam menerap konsep nilai cipta sama yang merupakan satu konsep penting dalam pembangunan sistem. Model nilai cipta sama bagi SPP yang dihasilkan ini berjaya mengumpul faktor penting yang perlu diambil kira dalam pembangunan SPP

Kebolehgunaan penggunaan platform realiti maya Mozilla Hubs dalam pengurusan program pelajar

Berjuta pelajar di seluruh dunia telah beralih kepada pembelajaran dalam talian keranakekangan yang disebabkan oleh pandemik Covid-19. Dalam konteks ini, teknologi persidangan video menjadi popular untuk menjalankan aktiviti pelajar. Namun, jika dibandingkan dengan pengalaman di dunia nyata, teknologi ini mempunyai beberapa kekurangan, terutama dalam kegiatan yang memerlukan kolaborasi dan kerja berpasukan. Semakin ramai akademik dan pendidik menggunakan sistem komunikasi realiti maya berasaskan avatar seperti Mozilla Hubs untuk membekalkan persidangan video dengan elemen aktiviti sosial dan pendidikan. Untuk menilai kebolehgunaan platform realiti maya, pertandingan idea aplikasi mudah alih dalam talian dianjurkan oleh kelab Mobile Application Development, Universiti Kebangsaan Malaysia telah menggunakan Mozila Hubs. Para peserta menyampaikan idea mereka menggunakan poster, slaid PowerPoint dan video. Kesemua dua puluh peserta termasuk ahli jawatankuasa diminta untuk memberikan maklum balas mereka melalui soal selidik kebolehgunaan termasuk soalan terbuka untuk mengkaji kelebihan dan kekurangan platform Mozilla Hubs. Berdasarkan penilaian, peserta bersetuju bahawa platform Mozilla Hubs adalah platform yang sesuai untuk digunakan pada masa akan datang untuk menganjurkan aktiviti. Ia dapat meningkatkan keseronokan peserta dengan ciri unik dalam persekitaran maya. Walau bagaimanapun, Internet yang stabil dan penggunaan peranti fon telinga diperlukan untuk komunikasi yang lancar semasa program maya

Validating the is-impact model in the Malaysian public sector

This research is one of several ongoing studies conducted within the IT Professional Services (ITPS) research programme at Queensland University of Technology (QUT). In 2003, ITPS introduced the IS-Impact model, a measurement model for measuring information systems success from the viewpoint of multiple stakeholders. The model, along with its instrument, is robust, simple, yet generalisable, and yields results that are comparable across time, stakeholders, different systems and system contexts. The IS-Impact model is defined as “a measure at a point in time, of the stream of net benefits from the Information System (IS), to date and anticipated, as perceived by all key-user-groups”. The model represents four dimensions, which are ‘Individual Impact’, ‘Organizational Impact’, ‘Information Quality’ and ‘System Quality’. The two Impact dimensions measure the up-to-date impact of the evaluated system, while the remaining two Quality dimensions act as proxies for probable future impacts (Gable, Sedera & Chan, 2008). To fulfil the goal of ITPS, “to develop the most widely employed model” this research re-validates and extends the IS-Impact model in a new context. This method/context-extension research aims to test the generalisability of the model by addressing known limitations of the model. One of the limitations of the model relates to the extent of external validity of the model. In order to gain wide acceptance, a model should be consistent and work well in different contexts. The IS-Impact model, however, was only validated in the Australian context, and packaged software was chosen as the IS understudy. Thus, this study is concerned with whether the model can be applied in another different context. Aiming for a robust and standardised measurement model that can be used across different contexts, this research re-validates and extends the IS-Impact model and its instrument to public sector organisations in Malaysia. The overarching research question (managerial question) of this research is “How can public sector organisations in Malaysia measure the impact of information systems systematically and effectively?” With two main objectives, the managerial question is broken down into two specific research questions. The first research question addresses the applicability (relevance) of the dimensions and measures of the IS-Impact model in the Malaysian context. Moreover, this research question addresses the completeness of the model in the new context. Initially, this research assumes that the dimensions and measures of the IS-Impact model are sufficient for the new context. However, some IS researchers suggest that the selection of measures needs to be done purposely for different contextual settings (DeLone & McLean, 1992, Rai, Lang & Welker, 2002). Thus, the first research question is as follows, “Is the IS-Impact model complete for measuring the impact of IS in Malaysian public sector organisations?” [RQ1]. The IS-Impact model is a multidimensional model that consists of four dimensions or constructs. Each dimension is represented by formative measures or indicators. Formative measures are known as composite variables because these measures make up or form the construct, or, in this case, the dimension in the IS-Impact model. These formative measures define different aspects of the dimension, thus, a measurement model of this kind needs to be tested not just on the structural relationship between the constructs but also the validity of each measure. In a previous study, the IS-Impact model was validated using formative validation techniques, as proposed in the literature (i.e., Diamantopoulos and Winklhofer, 2001, Diamantopoulos and Siguaw, 2006, Petter, Straub and Rai, 2007). However, there is potential for improving the validation testing of the model by adding more criterion or dependent variables. This includes identifying a consequence of the IS-Impact construct for the purpose of validation. Moreover, a different approach is employed in this research, whereby the validity of the model is tested using the Partial Least Squares (PLS) method, a component-based structural equation modelling (SEM) technique. Thus, the second research question addresses the construct validation of the IS-Impact model; “Is the IS-Impact model valid as a multidimensional formative construct?” [RQ2]. This study employs two rounds of surveys, each having a different and specific aim. The first is qualitative and exploratory, aiming to investigate the applicability and sufficiency of the IS-Impact dimensions and measures in the new context. This survey was conducted in a state government in Malaysia. A total of 77 valid responses were received, yielding 278 impact statements. The results from the qualitative analysis demonstrate the applicability of most of the IS-Impact measures. The analysis also shows a significant new measure having emerged from the context. This new measure was added as one of the System Quality measures. The second survey is a quantitative survey that aims to operationalise the measures identified from the qualitative analysis and rigorously validate the model. This survey was conducted in four state governments (including the state government that was involved in the first survey). A total of 254 valid responses were used in the data analysis. Data was analysed using structural equation modelling techniques, following the guidelines for formative construct validation, to test the validity and reliability of the constructs in the model. This study is the first research that extends the complete IS-Impact model in a new context that is different in terms of nationality, language and the type of information system (IS). The main contribution of this research is to present a comprehensive, up-to-date IS-Impact model, which has been validated in the new context. The study has accomplished its purpose of testing the generalisability of the IS-Impact model and continuing the IS evaluation research by extending it in the Malaysian context. A further contribution is a validated Malaysian language IS-Impact measurement instrument. It is hoped that the validated Malaysian IS-Impact instrument will encourage related IS research in Malaysia, and that the demonstrated model validity and generalisability will encourage a cumulative tradition of research previously not possible. The study entailed several methodological improvements on prior work, including: (1) new criterion measures for the overall IS-Impact construct employed in ‘identification through measurement relations’; (2) a stronger, multi-item ‘Satisfaction’ construct, employed in ‘identification through structural relations’; (3) an alternative version of the main survey instrument in which items are randomized (rather than blocked) for comparison with the main survey data, in attention to possible common method variance (no significant differences between these two survey instruments were observed); (4) demonstrates a validation process of formative indexes of a multidimensional, second-order construct (existing examples mostly involved unidimensional constructs); (5) testing the presence of suppressor effects that influence the significance of some measures and dimensions in the model; and (6) demonstrates the effect of an imbalanced number of measures within a construct to the contribution power of each dimension in a multidimensional model

E-GOVERNMENT IN GHANA: THE BENEFITS AND CHALLENGES

The result of substantial investment and the formulation of impressive policies for e-government implementations has transitioned Ghana from a mediocre to a high e-government readiness in the latest United Nations Biannual E-Government Development Index (EGDI). Ghana is the only African country to achieve this feat. However, how e-government service delivers benefits to Ghanaians and the challenges this technology is encountering seems to be overlooked by researchers in extant academic discourses. As a result, important scientific knowledge about this topic in the context of Ghana is missing. This paper aims to review articles on e-government to identify its merits to the Ghanaian public and businesses and single out the challenges it faces. The narrative review method was employed to search, review, and synthesise the extant literature. The review showed that there is a paucity of e-government related literature in the context of Ghana. Among the few articles that were found and reviewed, the benefits associated with e-government are; (1) reduction of corruption prospects, (2) efficiency of government services delivery, (3) access to government services, and (4) cost reduction. Moreover, the challenges associated with e-government are; (1) digital divide and its four dimensions, (2) culture challenge, (3) sabotaging of government infrastructure, (4) power interruptions, (5) citizens trust issues, (6) security threats, and (7) low public knowledge. This article contributes to the limited body of research on e-government in developing countries, particularly Ghana, by mapping a potential field of research, synthesising the current knowledge of e-government in Ghana, and creating an agenda for further research. Also, the up-to-date knowledge provided by this paper could assist the authorities in making prudent e-government policies