Hidden bedside rationing in the Netherlands:a cross-sectional survey among physicians in internal medicine

Background: Healthcare rationing can be defined as withholding beneficial care for cost reasons. One form in particular, hidden bedside rationing, is problematic because it may result in conflicting loyalties for physicians, unfair inequality among patients and illegitimate distribution of resources. Our aim is to establish whether bedside rationing occurs in the Netherlands, whether it qualifies as hidden and what physician characteristics are associated with its practice. Methods: Cross-sectional online questionnaire on knowledge of -, experience with -, and opinion on rationing among physicians in internal medicine within the Dutch healthcare system. Multivariable ordinal logistic regression was used to explore relations between hidden bedside rationing and physician characteristics. Results: The survey was distributed among 1139 physicians across 11 hospitals with a response rate of 18% (n = 203). Most participants (n = 129; 64%) had experience prescribing a cheaper course of treatment while a more effective but more expensive alternative was available, suggesting bedside rationing. Subsequently, 32 (24%) participants never disclosed this decision to their patient, qualifying it as hidden. The majority of participants (n = 153; 75%) rarely discussed treatment cost. Employment at an academic hospital was independently associated with more bedside rationing (OR = 17 95%CI 6.1–48). Furthermore, residents were more likely to disclose rationing to their patients than internists (OR = 3.2, 95%CI 2.1–4.7), while salaried physicians were less likely to do so than physicians in private practice (OR = 0.5, 95%CI 0.4–0.8). Conclusion: Hidden bedside rationing occurs in the Netherlands: patient choice is on occasion limited with costs as rationale and this is not always disclosed. To what extent distribution of healthcare should include bedside rationing in the Netherlands, or any other country, remains up for debate.</p

Pleidooi voor een Wet toezicht kwaliteit zorgsector

__Abstract__ De afgelopen jaren zijn verschillende malen voorstellen gedaan om een algemene Toezichtwet op het terrein van de zorg te maken. Deze voorstellen behelsden vaak niet meer dan een globaal idee. Tot nu toe is nimmer onderzoek verricht naar de mogelijke opzet en meerwaarde van een dergelijke Toezichtwet. In het kader van de onlangs door ons afgeronde thematische wetsevaluatie bestuursrechtelijk toezicht op de kwaliteit van zorg1 kwam dit onderwerp nadrukkelijk bovendrijven. Een van de conclusies van deze evaluatie is dat er goede gronden zijn voor de realisatie van een integrale Toezichtwet. Daarbij gaat het in het bijzonder over de positie van de ‘leidende’ toezichthouder op het gebied van de kwaliteit van zorg, de Inspectie voor de Gezondheidszorg (IGZ). In deze bijdrage werken wij dit nader uit. In de eerste plaats gaan wij in op de lacunes in de huidige toezichtwetgeving op het gebied van de kwaliteit van zorg. Daarna besteden wij aandacht aan eerdere discussies met betrekking tot een Toezichtwet in de zorg. Vervolgens maken wij een uitstapje naar een integrale toezichtwet in een andere maatschappelijke sector, namelijk het onderwijs. Dit alles mondt uit in een pleidooi voor een nieuwe Wet toezicht kwaliteit zorgsector en in een hoofdlijnenschets van deze wet

Complaints handling in hospitals: an empirical study of discrepancies between patients' expectations and their experiences

<p>Abstract</p> <p>Background</p> <p>Many patients are dissatisfied with the way in which their complaints about health care are dealt with. This study tested the assumption that this dissatisfaction consists – in part at least – of unmet expectations.</p> <p>Methods</p> <p>Subjects were 279 patients who lodged a complaint with the complaints committees of 74 hospitals in the Netherlands. They completed two questionnaires; one on their expectations at the start of the complaints handling process, and one on their experiences after the complaints procedure (pre-post design; response 50%). Dependent variables are patients' satisfaction and their feeling that justice was done; independent variables are the association between patients' expectations and their experiences.</p> <p>Results</p> <p>Only 31% of the patients felt they had received justice from the complaints process.</p> <p>Two thirds of the patients were satisfied with the conduct of the complaints committee, but fewer were satisfied with the conduct of the hospital or the medical professional (29% and 18%). Large discrepancies between expectations and experiences were found in the case of doctors not admitting errors when errors had been made, and of hospital managements not providing information on corrective measures that were taken. Discrepancies collectively explained 51% of patients' dissatisfaction with the committee and one third of patients' dissatisfaction with the hospital and the professional. The feeling that justice was done was influenced by the decision on the complaint (well-founded or not), but also by the satisfaction with the conduct of the committee, the hospital management and the professional involved.</p> <p>Conclusion</p> <p>It is disappointing to observe that less than one third of the patients felt that justice had been done through the complaints handling process. This study shows that the feeling that justice had been done is not only influenced by the judgement of the complaints committee, but also by the response of the professional. Furthermore, hospitals and professionals should communicate on how they are going to prevent a recurrence of the events that led to the complaint.</p

Challenging the knowledge base and skillset for providing surgical consent by orthopedic and plastic surgeons in the Netherlands:an identified area of improvement in patient safety

Background: Successfully completing a surgical informed consent process is an important element of the preoperative consult. A previous study of Dutch general surgeons demonstrated that the implementation of SIC did not meet acceptable standards. However, the quality of the SIC process in the orthopedic surgical or plastic surgical arena is unknown. Methods: Following ethical approval, an online survey investigating specifics of surgical informed consent was performed among members of the Dutch Scientific Association of Orthopedic Surgeons and the Dutch Society for Plastic Surgery. Results: A total of 335 responses from a majority of departments of orthopedic (86 %) and plastic surgery (78 %) were eligible for analysis. Scores on knowledge were poor as only 50 % recognized the three basic elements of surgical informed consent (competence, exchange of information and consent). The orthopedic group used more tools in the surgical informed consent process, such as instruction movies and websites or specialized nursing staff, compared to plastic surgery (orthopedic: 31-50 % vs. plastic: 6-30 %, p = 0.05- <0.001). In contrast, surgical informed consent forms were used more frequently by the plastic surgical group (orthopedic 21 % vs. plastic: 42 % p <0.001). Control of the efficacy of the surgical informed consent process was low, 36 % in both groups. One in every seven orthopedic or plastic surgeons was faced with an official surgical informed consent-related complaint in the previous five years. Conclusions: Similar to general surgeons, Dutch orthopedic and plastic surgeons demonstrate poor knowledge and skills regarding surgical informed consent. Increased awareness, better training and use of modern tools including standard forms and online software programs will improve the SIC process and will optimize patient car

Wikken en wegen : Gezondheidsrecht in beweging

Binnen een steeds complexere gezondheidszorg moet voortdurend een evenwicht worden gevonden tussen de belangen van de patiënt, de belangen van zorgverleners en het algemeen belang. Daarbij spelen niet alleen de kernwaarden van de arts-patiëntrelatie een rol, maar ook overwegingen op het gebied van rechtvaardigheid en effectiviteit. Om recht te doen aan de verschillende belangen in de gezondheidszorg is een evenwichtige benadering nodig. Het lijkt erop dat in beleid en wetgeving instrumentele overwegingen steeds vaker de voorkeur krijgen boven normatieve. Aan de hand van enkele voorbeelden op het gebied van de patiëntenrechten en de verantwoordelijkheidsverdeling in de gezondheidszorg illustreert Johan Legemaate tijdens zijn oratie dat deze gevolgen zowel de rechten van patiënt als de positie van zorgverleners kunnen verzwakken

The Dutch Euthanasia Act and related issues

In 2002 the Dutch Euthanasia Act came into force. This Act is the result of a lengthy developmental process. It codifies the requirements that have evolved in case law and medical ethics since 1973. Empirical data indicate that the Dutch euthanasia practice is stabilising. Euthanasia and assisted suicide occur in 2.7% of all deaths. Now that the Act has been passed, the focus is on improving the quality of medical decision-making. From an international perspective, the Dutch legislation is exceptional. However, it appears that other countries and international organisations are considering euthanasia legislation as well. It remains to be seen how influential the Dutch model will prove to b