PENGARUH PROMOSI DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA PT. SUMBER ALFARIA TRIJAYA (ALFAMART) WILAYAH TANGERANG SELATAN

Penelitian ini bertujuan untuk mengetahui pengaruh promosi dan kualitas pelayanan terhadap kepuasan pelanggan pada PT. Sumber Alfaria Trijaya (Alfamart) Wilayah Tangerang Selatan. Metode yang digunakan adalah explanatory research dengan teknik analisis menggunakan analisis statistik dengan pengujian regresi, korelasi, determinasi dan uji hipotesis. Hasil penelitian ini promosi berpengaruh signifikan terhadap kepuasan pelanggan sebesar 41,0%, uji hipotesis diperoleh t hitung > t tabel atau (8,032 > 1,986). Kualitas pelayanan berpengaruh signifikan terhadap kepuasan pelanggan sebesar 42,4%, uji  hipotesis diperoleh t hitung > t tabel atau (8,274 > 1,986). Promosi dan kualitas pelayanan secara simultan berpengaruh signifikan terhadap kepuasan pelanggan dengan persamaan regresi Y = 9,974 + 0,359X1 + 0,401X2 dan kontribusi pengaruh sebesar 51,6%, uji hipotesis diperoleh F hitung > F tabel atau (49,093 > 2,700). Kata Kunci: Promosi, Kualitas Pelayanan, Kepuasan Pelanggan

Penentuan Penanganan Kerusakan Mesin Produksi Resleting di PT. Hero Top Zip Menggunakan Case Based Reasoning dan Sorensen Coefficient

Sebuah Perusahaan yang bergerak di dalam bidang industri, biasanya membutuhkan mesin dalam melakukan proses produksi. Dalam industri pembuatan resleting, proses pengolahan bahan baku mentah sampai menjadi barang jadi membutuhkan 17 jenis mesin dalam satu kali proses produksi. Pengoperasian mesin yang dilakukan setiap hari, membuat mesin tidak menutup kemungkinan akan mengalami kerusakan. Penanganan dan perbaikan dari setiap jenis mesin yang berbeda-beda membuat teknisi mesin harus teliti dalam melakukan perbaikan. Biasanya dalam satu kali perbaikan, teknisi membutuhkan waktu sekitar satu sampai dua hari dikarenakan teknisi harus mengingat kembali kasus perbaikan terdahulu yang pernah dilakukan sebelumnya. Berdasarkan hal ini, maka dapat dibuatkan sebuah sistem yang dapat memberikan informasi perbaikan mesin dengan cara membandingkan kasus kerusakan baru dengan kasus terdahulu yang pernah terjadi. Metode yang digunakan berdasarkan penggunaan kembali kasus terdahulu adalah Case Based Reasoning (CBR). Metode ini merupakan metode yang digunakan dengan cara memanfaatkan kasus terdahulu sebagai referensi solusi pada kasus baru dan perhitungan kemiripan antar kasus menggunakan Sorensen Coefficient. Hasil dari penelitian ini berupa informasi perbaikan mesin yang sesuai dengan jenis mesin dan gejala kerusakan yang terdapat disalah satu mesin produksi

Stakeholder conflicts and forest decentralization policies in West Kalimantan: their dynamics and implications for future forest management

Stakeholder conflicts in relation to forest decentralization policies were studied in West Kalimantan, Indonesia to determine:•• how these policies were understood by local stakeholders,•• how they were implemented, and•• their impacts in terms of forest management and conflicts.A case study using qualitative methodologies i.e. semi-structured interviews, field observations and workshops, was made. The results show that the implementation of decentralization policies gave rise to conflicts between local and central government as well as among local stakeholders. Despite the goal of benefiting local stakeholders by decentralizing forest management, the central government's subsequent withdrawal of much of the local governments' authority to manage forestry raises new questions on whether the central government is indeed willing to share power. We concluded that central and local governments and relevant stakeholders need to develop better communication and negotiation procedures to address current conflicts appropriately

Implikasi Biaya dan Manfaat Pelaksanaan Svlk terhadap Sektor Perkayuan Skala Kecil

Pada tahun 2009, Pemerintah Indonesia menetapkan kewajiban pemenuhan standar SVLK (Sistem Verifikasi Legalitas Kayu) atas produk kayu bagi USAha perkayuan untuk menjamin legalitas penuh produk kayu. Ketentuan tersebut dimaksudkan untuk menghapuskan keraguan terhadap legalitas kayu Indonesia yang diperdagangkan di pasar Internasional. SVLK juga dirancang sebagai dasar kesepakatan sukarela (VPA) antara Uni Eropa dengan Indonesia. Pada September 2013, VPA ditandatangi dan SVLK secara resmi menjadi landasan perdagangan produk kayu bagi kedua belah pihak. Namun dalam pelaksanaanya, terdapat masalah serius. Bagi pelaku USAha di sektor perkayuan skala besar, memenuhi ketentuan standar SLVK mungkin tidak menjadi masalah, namun bagi pelaku USAha di sektor perkayuan skala kecil, banyak pertanyaan muncul terkait kemampuannya mengadopsi standar tersebut. Studi ini bertujuan untuk mengkaji implementasi SVLK dan implikasi biaya dan manfaatnya terhadap sektor perkayuan skala kecil. Sebagai studi kasus, data biaya dan manfaat diperoleh melalui wawancara dan observasi lapangan. Hasil studi menyimpulkan pelaksanaan SVLK menimbulkan tambahan biaya yang signifikan bagi sektor perkayuan skala kecil, namun sektor perkayuan skala kecil tidak memperoleh manfaat, baik dalam hal akses pasar maupun premium harga. Hasil studi merekomendasikan Kementerian Kehutanan dan instansi lain terkait perlu menyederhanakan ketentuan-ketentuan SVLK dan mengantisipasi potensi penurunan daya saing ekspor sektor perkayuan skala kecil akibat tambahan biaya SVLK

The complexities of managing forest resources in post-decentralization Indonesia: a case study from Sintang District, West Kalimantan

The study attempted to understand the dynamics and complexities of forest resources management following decentralization, the interactions among stakeholders in forest resources management, and the impacts of the new legislation on local community livelihoods in Sintang District, West Kalimantan. Forestry policies implemented in the district before and after the introduction of legislation granting regional autonomy and the emergence of small-scale timber concessions are described. Qualitative research methodologies, i.e. semi-structured interviews, fi eld observations and workshops, were used. The results show that the decentralization of forest management had not proceeded smoothly because of the lack of regulations governing implementation, and that the decentralized forest policies had had both positive and negative impacts. Focusing on 100-ha forest product harvest concessions (HPHH), the study examined opportunities for local communities and other stakeholders to participate in the management of forest resources, the contributions of the small-scale forest concessions to district development and local community livelihoods, and social conflicts arising from a complex combination of factors

Independent oil palm smallholders are not homogeneous groups

Forest, palm oil plantations and other types of land cover account for 51.8%, 21.5% and 26.7% of Kotawaringin Barat district land, respectively. Palm oil plantations comprise those managed by companies (18.1%) and smallholders (3.4%). Typologies are based on sampled plantation areas of 2,902 ha taken from 7% of the district’s total smallholder plantation areas. This amounts to 42,770 ha. There are 349 surveyed plots (defined as a compact oil palm plantation area owned by a smallholder) involving 308 households

The biological diversity and aquaculture of clariid and pangasiid catfishes in South-East Asia : proceedings of the mid-term workshop of the "Catfish Asia project"

One of the main problems that has to be faced by #Pangasius hypophthalmus breeders is the high mortality of the larvae, which can be a consequence of both cannibalism and bacterial diseases. The aim of this study was to explore the possible sources of #Aeromonas hydrophila that may result in an infection of #Pangasius hypophthalmus larvae. Isolation of bacteria was made from water source, #Artemia culture medium, #Artemia nauplii used as feed, ova (unfertilised eggs), sperm, and fed as well as unfed larvae that were collected every day from hatching, up to the age of 7 days. Characterisation of bacteria was done on the basis of morphological, physical and biochemical characteristics. The serological method of identification using polyclonal #Aeromonas hydrophila antiserum was used. The results indicated an absence of bacteria from sperm. By contrast, bacteria #Alcaligenes sp. were isolated from source of water, unfertilised eggs and from 1-day-old larvae. #Proteus sp. were isolated from the 1st day of age in fed larvae and from the 7th day in unfed larvae. #Aeromonas hydrophila were isolated from larvae of 2 days of age, and #Aeromonas punctata from 2-days-old unfed larvae, meanwhile #Plesiomonas shigelloides$ were identified from fed larvae of 2 and 4 days of age, and from 2-days-old unfed larvae. (Résumé d'auteur