179 research outputs found

    Forecasting the demand for new telecommunication services

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    Next Generation Social Networks:Elicitation of User Requirements

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    Abstract—When it comes to discussing the future of electronic communication, social networking is the buzzword. The Internet has become a platform where new social networks emerge and the Internet it itself support the more traditional computer supported communication. The way users build and verifies different online networks for communities of people who share interests or individuals who presents themselves through user produced content is what makes up the social networking of today. The purpose of this paper is to discuss perceived user requirements to the next generation social networks. The paper is based on a survey of users working within the ICT field as well as user requirement categorizations developed within the WWRF. Index Terms—Computer supported communication, social networks, user requirements, Web-applications. I

    The Boundaries of Service Automation:Four Types of Service Encounters

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