Managing client relationships in the public sector.

Today we’re talking about trust and relationship management in the delivery of government services. That involves cooperation between government agencies and the community. How can we trust that the community will cooperate? Well that’s easy many might say - the law and the use of contracts, sanctions and audits ensures that we can trust others. The law allows us to trust others because we all know what is expected of us and we all know what will happen if we don’t do what is expected. The law is important but I suggest to you that this is a narrow view of trust – because the law, contracts, and monitoring are never perfect. We may be talking about control rather than trust. That is a rational view of trust, and it forgets something very important, something so basic we often don’t even realise it. And that is that trust is also relational – trust is the basis of our social relationships, not only with those we know personally, but with strangers and with government departments. I prefer Einstein’s view that cooperation is based primarily on trust and only then on reliance on the law. Trust is first and foremost a moral orientation or a social bond with others

The theoretical base for the ATO compliance model

The ATO Compliance Model was developed by the Cash Economy Task Force between 1996 and 1998 (Commonwealth of Australia, 1998a). The model drew on two theoretical frameworks from regulation responsive regulation (Ayres and Braithwaite, 1992; Braithwaite, 2002 based on fieldwork described in Braithwaite, 1985; Grabosky and Braithwaite, 1986) and motivational posturing (Braithwaite, Braithwaite, Gibson, and Makkai, 1994; Braithwaite, 1995). Both theoretical frameworks are grounded in data from surveys, observations and interviews relating to regulators and regulatees in action. These data, collected in different settings, were interpreted against a background of social science theory, most notably reactance theory (Brehm and Brehm, 1981), procedural justice theory (Tyler, 1990, 1997), self-categorisation theory (Turner, 1987), defiance theory (Sherman, 1993) and reintegrative shaming theory (Braithwaite, 1989; Ahmed, Harris, Braithwaite and Braithwaite, 2001). Ideas and data were then pulled together to develop the theoretical frameworks described in more detail below

Organisational capacity for responsive regulation

In April 1998, the Australian Taxation Office (Tax Office) adopted a policy of responsive regulation of tax compliance by small firms in the building and construction industry. Known as the Australian Taxation Office Compliance Model (ATO Compliance Model), the new approach is grounded in past research into regulation of business entities. As seen by its promoters, it promises to improve significantly tax compliance in the cash economy. Drawing from survey and interview data, we explore the Tax Office’s capacity for successful implementation of the ATO Compliance Model. Specifically, we examine the extent to which it had the leadership and staff commitment to implement the policy successfully. We also explore whether or not project field-level staff saw merit in the program and eventually came to support it. We conclude by examining whether the owners of small building and construction firms changed their perspectives on the Tax Office and tax compliance following introduction of the ATO Compliance Model

Trusting the Tax Office: Does Putnam's thesis relate to tax?

Data from the Community Participation and Citizenship Survey are used to explore the factors that influence people to place trust in strangers and impersonal others. We use Putnams social capital thesis to explore whether civic engagement and associational membership are major factors in the development of generalised or social trust, and whether this kind of trust is generalisable to trust in government institutions, specifically the Australian Taxation Office. There is partial support for Putnams thesis that civic engagement develops social trust. More important is affective trust which is developed in the family and through familiar others. We find that trust is generalisable, being extended to strangers and to the impersonal others in government institutions. It is trust that builds trust and government institutions like the Tax Office begin their task with benefits accrued through generalised trust

Applications of reponsive regulatory theory in Australia and overseas

The following document outlines some examples of responsive regulation applications, both in Australia and overseas. The document tends not to comment conclusively on the success of the approach’s application. Often it is difficult to assess even whether responsive regulation principles have been translated into practice in each example or whether they have simply been endorsed aspirationally. Finally, it should be noted that the list is not exhaustive. It simply provides some examples that practitioners might be able to discuss with colleagues who have attempted to implement the approach

Demanda ocupacional de Administración en el Sector Financiero de Chimbote y Nuevo Chimbote 2016

La presente investigación tuvo como propósito analizar la demanda ocupacional de la carrera profesional de Administración en el sector financiero de Chimbote y Nuevo Chimbote, 2016. El estudio fue de tipo descriptivo, con diseño no experimental y de corte trasversal. Se aplicó un cuestionario a cada gerente de agencia de las 23 instituciones financieras y bancarias locales. Los resultados mostraron que el 21. 7% de las organizaciones estudiadas prefiere contratar exclusivamente administradores; el 47.8% posee más de 5 profesionales en administración laborando, y el 74% ha contratado de 2 a más profesionales durante el año 2016. Los titulados en administración en su mayoría se desempeñan en el área comercial y ventas (65.2%), y en áreas de servicio al cliente (17.4%). La Universidad San Pedro es la principal universidad de procedencia de dichos profesionales (43.5%). Respecto a las características sociodemográficas, las organizaciones estudiadas prefirieron profesionales con edad mínima entre 18 y 23 años, y máxima entre 24 y 50 años; además, el género, el estado civil y nivel socioeconómico son indiferente, y más de la mitad prefieren que el profesional sea de Chimbote / Nuevo Chimbote. Respecto a las características académicas y sociolaborales, la mayoría de entidades del sector prefieren egresados de universidades; siendo indiferente el nivel de conocimientos teóricos; además es preferible que hayan participado en capacitaciones, seminario, talleres, etc.; que haya realizado prácticas pre profesionales durante 6 meses, y posea experiencia profesional durante I año. Respecto a las competencias genéricas en un administrador, resaltan principalmente la cordialidad (95.7%), la apertura al cambio y la pro-actividad (91.3% cada una), entre otras; siendo menos valorada la orientación a la responsabilidad social (56.5%). Asimismo, en las competencias específicas resaltan los conocimientos en finanzas (47.8%), en sistemas de información y marketing (30.4%), y en administración general (60.9%); y respecto a las competencias adicionales, el dominio de los programas de informática es más valorado que el dominio del idioma inglés. Finalmente, respecto a los puestos vacante dirigidos al profesional en administración, el 69.6% requieren personal de ventas de productos y servicios financieros; seguido de personal de operaciones (69.6%); personal para puestos de administrativos (56.5%) y mandos medios (34.8%); además, la preferencia por universidad de procedencia del postulante es indiferente.Trabajo de investigació

Recent developments in frailty identification, management, risk factors and prevention : A narrative review of leading journals in geriatrics and gerontology

Funding The Frailty Epidemiology Research Network (EPI-FRAIL) is an international collaborative project aimed at filling knowledge gaps in the field of frailty epidemiology. The network was established as part of a NWO/ZonMw Veni fellowship awarded to E.O. Hoogendijk (Grant no. 91618067). P. Hanlon is funded through a Clinical Research Training Fellowship from the Medical Research Council (Grant reference: MR/S021949/1). Z. Liu was supported by the Soft Science Research Program of Zhejiang Province (2023KXCX-KT011). J. Jylhävä has received grant support from the Swedish Research Council (grant no. 2018-02077), the Academy of Finland (grant no. 349335), the Sigrid Jusélius Foundation, the Yrjö Jahnsson Foundation and the Instrumentarium Science Foundation. M. Sim is supported by a Royal Perth Hospital Research Foundation Career Advancement Fellowship and an Emerging Leader Fellowship from the Future Health Research and Innovation Fund (Department of Health, Western Australia). R. Ambagtsheer receives funding from the Australian Medical Research Future Fund (grant #MRF2016140). D. L. Vetrano receives financial support from the Swedish Research Council (2021-03324). S. Shi reports funding from the National Institute of Aging, R03AG078894-01. None of the funding agencies had any role in the conduct of the study; collection, management, analysis, or interpretation of the data; or preparation, review, or approval of the manuscript.Peer reviewedPublisher PD

Data integration in eHealth: a domain/disease specific roadmap

The paper documents a series of data integration workshops held in 2006 at the UK National e-Science Centre, summarizing a range of the problem/solution scenarios in multi-site and multi-scale data integration with six HealthGrid projects using schizophrenia as a domain-specific test case. It outlines emerging strategies, recommendations and objectives for collaboration on shared ontology-building and harmonization of data for multi-site trials in this domain

How is trust in government created? It begins at home, but ends in the parliament

Jenny Job examines the argument that civic engagement creates social trust, and that social trust generalises to trust in government. She find that while civic engagement plays a minimal role in creating social trust, the foundation of trust in government and its organisations is relational, based on what happens in our intimate circles. If people are trusting of others generally, they will continue to trust despite the poor performance of others