13 research outputs found
Pengaruh Kualitas Layanan dan Relationship Marketing terhadap Loyalitas Nasabah pada Bank Jatim Cabang Perak Surabaya
This research talked about client loyalty in the East Java Bank of Perak Branch,Surabaya. This research was focused on the enhancement of client loyalty based on theservice quality, and relationship marketing. From the testing results on the model in thisresearch, by using random sampling, structural equation model (SEM) analysis, and theassistance of software Amos 20, on 100 respondents, it able to explain the correlationbetween service quality and relationship marketing on the client loyalty in the East JavaBank of Perak Branch, Surabaya. Results of research showed that 1) Service qualitysignificantly affects the Relationship Marketing. 2) Service quality significantly affects theclient loyalty. 3) Relationship Marketing of the East Java Bank of Perak Branch, Surabaya,significantly affects the client loyalty. 4) Service quality significantly affects the clientloyalty, indirectly through the relationship marketing of the East Java Bank of PerakBranch, Surabaya.In this research, it was found the Determination Coefficient (R²) of 0.591, this case showsthat, with the maximal service, and the good relationship marketing between the bank andthe clients will encourage the client loyalty increase of 59.1%
Healthy lifestyle determines the purchase of a bicycle in Indonesia
Purpose: This research was conducted to seek clarity, and find the right solution to answer the problem of why product sales declined while the promotion strategy was carried out intensively. Design/methodology/approach: A sample of 399 respondents was taken proportionally from users of 4 types of polygon bicycles in Indonesia. The sampling method uses proportional random sampling, and the criteria for respondents are bicycle users who are at least 15 years old. The structural equation model used WarpPLS. Findings: The proposed model shows that a healthy lifestyle is the main determinant of consumers in deciding to buy a bicycle. It can also prove that the product attribute as a moderating variable and make a positive contribution to the purchase decision. Practical Implications: Companies should be more inclined to build brand popularity to enhance brand image, so it becomes a reason for consumers to choose. A healthy lifestyle is the main determinant of consumers in deciding to buy a bicycle in Indonesia. Bike to work activities will have a positive impact on reducing air pollution, and improving public health. Originality/value: The new idea proposed is the use of product attributes as moderator variables, and activity, interest, opinion as indicators of a healthy lifestyle. Product attribute is one that consumers consider in deciding to purchase a bicycle.peer-reviewe
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Demonstration of {sup 99}MO production using LEU metal-foil targets in the cintichem process.
In March and September 1999, demonstrations of the irradiation, disassembly, and processing of LEU metal foil targets were performed in the Indonesian BATAN PUSPIPTEK Facilities. These demonstrations showed that (1) irradiation and disassembly can be performed so that the uranium foil can be easily removed from the target body, and (2) with only minor changes to the current process, the LEU foil can produce yield and purity of the {sup 99}Mo product at least as great as that obtained with the HEU target. Further, because of these modifications, two hours are cut from the processing time, and the liquid waste volume is reduced. Results of these demonstrations will be presented along with conclusions and plans for future work