22 research outputs found

    Defining Petrophysical Units of the Palmer Deep Sites from Leg 178

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    Palmer Deep, on the inner continental shelf southwest of Anvers Island off the Antarctic Peninsula, is a glacially overdeepened basin consisting of three subbasins. Two sites, 1098 and 1099, were drilled in the Palmer Deep area. A high-resolution porosity curve has been calculated from density data and subsequently plotted against the shipboard lithologic logs. These new data correspond accurately to the lithologic logs, magnetic susceptibility, and gamma ray attenuation (GRA) density data and offer information on the heterogeneity of the sediments. Petrophysical groups have been generated to investigate interrelationships between different physical attributes. To develop these petrophysical groups, crossplots of the available physical properties data were performed. The results for the GRA density and magnetic susceptibility crossplots demonstrate distinct clusters. Plotting the magnetic susceptibility and GRA density data logs (divided into these new petrophysical groups) against lithology provided information to subdivide the lithologic unit(s) into a series of petrophysical units

    Defining Petrophysical Units of the Palmer Deep Sites from Leg 178

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    Customer emotions in service failure and recovery encounters

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    Emotions play a significant role in the workplace, and considerable attention has been given to the study of employee emotions. Customers also play a central function in organizations, but much less is known about customer emotions. This chapter reviews the growing literature on customer emotions in employee–customer interfaces with a focus on service failure and recovery encounters, where emotions are heightened. It highlights emerging themes and key findings, addresses the measurement, modeling, and management of customer emotions, and identifies future research streams. Attention is given to emotional contagion, relationships between affective and cognitive processes, customer anger, customer rage, and individual differences
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