Almacenamiento inapropiado de los productos terminados de la empresa ferro Torre S.A.

Galvanized products with oxidation problems were identified at Ferrotorre warehouse in 2019. This case study was boosted to determine the causes which are deteriorating finished product. The quality quantitative focus was applied among a finite population, using tools such as interviews and direct observation. Training, lack of space, messy storing, inadequate inventory rotation, environmental conditions and excess overtime were the detected problems while gathering the investigation primary source information.Even an ISO Quality Management System is present, the finished products storing process is weak which could represent big problems in future external audits and maybe the loss of actual certifications. It would impact directly to client’s loyalty and moving away from the competitive steel market.It is necessary to planinventory improvement actions in order to keep an adequate arrangement and rotation facilitating logistics management and to train permanently to personnel. Internal audits must be strengthened to detect problems on time and to develop actions plans for reducing the quantity of rejected finished products and the associated costs diminishing the produ

Almacenamiento inapropiado de los productos terminados de la empresa ferro Torre S.A.

En el año 2019, se identificó problemas de oxidación de los productos galvanizados que se encontraban almacenados en la bodega de producto terminado, lo que dio paso a realizar el estudio para poder determinar las causas que generan el deterioro del producto terminado. Se utilizó para el estudio el enfoque cualitativo-cuantitativo, para una población finita, utilizando las técnicas de la entrevista y la observación directa. Durante la recopilación de la información a las fuentes primarias de la investigación se detectaron problemas de capacitación del personal, falta de espacio,desorden dealmacenamiento, deficiencias en la rotación de los inventarios,las condiciones climáticas, y personal con exceso de sobretiempo.A pesar de mantener un sistema de gestión de Calidad ISO, presenta debilidades en los procesos de almacenamiento de los productosterminados, lo que podría causar problemas a futuro en las auditorías externas y una posible pérdida de los reconocimientos obtenidos mediante las certificaciones, disminuyendo la fidelización de los clientes y retirándolos del mercado competitivo del acero. Es necesario crear acciones de mejora correspondiente al orden yuna buena rotación del inventario que faciliten la gestión logística, capacitando constantemente al personal del área y a su vez fortalecer el seguimiento de las auditorías internas para detectar a tiempo los problemas encontrados y armar planes de acciónque ayuden a reducir el producto no conforme en la bodega y los costos asociados que disminuyen la productGalvanized products with oxidation problems were identified at Ferrotorre warehouse in 2019. This case study was boosted to determine the causes which are deteriorating finished product. The quality quantitative focus was applied among a finite population, using tools such as interviews and direct observation. Training, lack of space, messy storing, inadequate inventory rotation, environmental conditions and excess overtime were the detected problems while gathering the investigation primary source information.Even an ISO Quality Management System is present, the finished products storing process is weak which could represent big problems in future external audits and maybe the loss of actual certifications. It would impact directly to client’s loyalty and moving away from the competitive steel market.It is necessary to planinventory improvement actions in order to keep an adequate arrangement and rotation facilitating logistics management and to train permanently to personnel. Internal audits must be strengthened to detect problems on time and to develop actions plans for reducing the quantity of rejected finished products and the associated costs diminishing the produ