Rethinking Service Systems and Public Policy: A Transformative Refugee Service Experience Framework

The global refugee crisis is a complex humanitarian problem. Service researchers can assist in solving this crisis because refugees are immersed in complex human service systems. Drawing on marketing, sociology, transformative service, and consumer research literature, this study develops a Transformative Refugee Service Experience Framework to enable researchers, service actors, and public policy makers to navigate the challenges faced throughout a refugee’s service journey. The primary dimensions of this framework encompass the spectrum from hostile to hospitable refugee service systems and the resulting suffering or well-being in refugees’ experiences. The authors conceptualize this at three refugee service journey phases (entry, transition, and exit) and at three refugee service system levels (macro, meso, and micro) of analysis. The framework is supported by brief examples from a range of service-related refugee contexts as well as a Web Appendix with additional cases. Moreover, the authors derive a comprehensive research agenda from the framework, with detailed research questions for public policy and (service) marketing researchers. Managerial directions are provided to increase awareness of refugee service problems; stimulate productive interactions; and improve collaboration among public and nonprofit organizations, private service providers, and refugees. Finally, this work provides a vision for creating hospitable refugee service systems

The Effects Of Anticipated Goal-Inconsistent Behavior On Present Goal Choices

Prior work has examined how, in the pursuit of long-term goals, past goal behavior influences present goal choices. Instead, the present work focuses on how anticipating future goal behavior, specifically future goal-inconsistent behavior, influences present goal choices. For example, how anticipating overspending on an upcoming vacation influences current spending behavior. The authors propose that the effect of anticipated goal-inconsistent behavior on present goal choice is moderated by the perceived changeability of the future behavior. When future goal-inconsistent behavior is perceived as changeable, consumers tend to imagine it away, and it has no systematic effect on present goal choices. However, when future goal-inconsistent behavior is perceived as unchangeable, consumers accept it as a matter of fact, and systematic effects occur. Specifically, some consumers not only fail to buffer against future goal-inconsistent behavior\u27s negative consequences, but tend to exacerbate those consequences by increasing their goal-inconsistent behavior in the present. Four studies examine this surprising behavior, using an individual difference (the response-to-failure scale) to identify when and for whom it occurs. The studies demonstrate the role of perceived changeability using various manipulations across multiple critical goal domains such as spending, eating, and academics

Repensar los sistemas de servicios y las políticas públicas: un marco transformador de experiencias de servicios para refugiados

19 páginasThe global refugee crisis is a complex humanitarian problem. Service researchers can assist in solving this crisis because refugees are immersed in complex human service systems. Drawing on marketing, sociology, transformative service, and consumer research literature, this study develops a Transformative Refugee Service Experience Framework to enable researchers, service actors, and public policy makers to navigate the challenges faced throughout a refugee’s service journey. The primary dimensions of this framework encompass the spectrum from hostile to hospitable refugee service systems and the resulting suffering or wellbeing in refugees’ experiences. The authors conceptualize this at three refugee service journey phases (entry, transition, and exit) and at three refugee service system levels (macro, meso, and micro) of analysis. The framework is supported by brief examples from a range of service-related refugee contexts as well as a Web Appendix with additional cases. Moreover, the authors derive a comprehensive research agenda from the framework, with detailed research questions for public policy and (service) marketing researchers. Managerial directions are provided to increase awareness of refugee service problems; stimulate productive interactions; and improve collaboration among public and nonprofit organizations, private service providers, and refugees. Finally, this work provides a vision for creating hospitable refugee service systems.La crisis mundial de refugiados es un problema humanitario complejo. Los investigadores del servicio pueden ayudar a resolver esta crisis porque los refugiados están inmersos en sistemas complejos de servicios humanos. Basándose en el marketing, la sociología, el servicio transformador y el consumidor literatura de investigación, este estudio desarrolla un marco de experiencia de servicio transformativo para refugiados para permitir a los investigadores, el servicio actores y formuladores de políticas públicas para navegar los desafíos que se enfrentan a lo largo del viaje de servicio de un refugiado. Las dimensiones primarias de este marco abarcan el espectro de sistemas de servicios para refugiados hostiles a hospitalarios y el sufrimiento o bienestar resultante en las experiencias de los refugiados. Los autores conceptualizan esto en tres fases del viaje del servicio de refugiados (entrada, transición y salida) y en tres niveles de análisis del sistema de servicios para refugiados (macro, meso y micro). El marco está respaldado por breves ejemplos. de una variedad de contextos de refugiados relacionados con el servicio, así como un apéndice web con casos adicionales. Además, los autores derivan una agenda de investigación integral del marco, con preguntas de investigación detalladas para políticas públicas y marketing (de servicios) investigadores Se proporcionan instrucciones gerenciales para aumentar la conciencia de los problemas de servicio a los refugiados; estimular la productividad interacciones; y mejorar la colaboración entre organizaciones públicas y sin fines de lucro, proveedores de servicios privados y refugiados. Finalmente, este trabajo proporciona una visión para crear sistemas hospitalarios de servicios para refugiados

Exploring spatial vulnerability: inequality and agency formulations in social space

Due to copyright restrictions, the access to the full text of this article is only available via subscription.The authors derive from critical urban geography and consumer research on vulnerability to investigate the ways in which vulnerability within social space is shaped and negotiated. Multiple power dynamics and ideological tension around the production and consumption of social space are explored through diverse examples within the contexts of spaces of consumption, public space as shared good and digital space. The authors offer a conceptualisation of spatial vulnerability and a framework to understand, critique and transform socio-spatial disadvantages. The spatial perspective offered in this article illuminates the ways in which marketplace vulnerability can be institutionalised and become pervasive through and within spaces of everyday life. Yet, the creative and radical potential of social space in managing spatial disadvantages is also explored along with theoretical, managerial, public policy and practical implications