Design of robust service operations using cybernetic principles and simulation

Information flows in a service organisation allow business units to co-ordinate their response to changes in the operating environment. Processes and interactions can be designed so that the right information flows to the right people, at the right time to make effective decisions regarding job priorities and allocation of limited resource. This paper develops an analysis framework and simulation approach to identify the internal information flows an organisation needs to “tune itself” for changing conditions, thus making itself more robust to uncertainties. The ideas are developed and illustrated through a case study with a major telecoms company.International Design Conference - DESIGN 201

The P3 platform: an approach and software system for developing diagrammatic model-based methods in design research

Many issues in design and design management have been explored by building models which capture the relationships between different aspects of the problem at hand. These models require computer support to construct and analyse. However, appropriate modelling tools can be time-consuming to develop in a research environment. Reflecting upon five design research projects, this paper proposes that such projects can be facilitated by recognising the iterative and tightly-coupled nature of research and tool development, and by attempting to minimise the effort of solution prototyping within this process. Our approach is enabled by a software platform which can be rapidly configured to implement many conceivable modelling approaches. This configurability is complemented by an emerging library of modelling and analysis approaches tailored to explore design process systems. The platform-based approach enables any mix of modelling concepts to be easily created. We propose it could thus help researchers to explore a wide range of questions without being constrained to existing conventions for modelling – or for model integration

Assessment of vegetation condition and health at Claudelands Bush (Jubilee Bush; Te Papanui)

As the largest remnant indigenous natural area, Claudelands Bush is a key asset for Hamilton city. With a history including clearance, logging and grazing; high numbers of plant species have been lost from the bush. Some of these pressures still exist today such as drainage, invasion by adventive plant species, presence of animal pests and the small size of the bush fragment. These pressures continue to contribute to native species losses. To reduce species loss and improve vegetation condition and biodiversity, management has been taking place in the area since the 1980’s. Management included planting of native species, weeding of the bush, construction of wind breaks and boardwalks

Designers and manufacturers’ perspectives on inclusive/universal design

Inclusive design in the U.K. and its U.S. counterpart, universal design, present opportunities and challenges to industry. In order to encourage manufacturers and design companies to adopt more inclusive design practices, the research has been carried out to gain an understanding of why and how companies adopt inclusive design practices, what are the barriers when implementing them and what are the key strategies for facilitating inclusive/universal design in an industrial context. Based on interviews with a number of U.K. design consultancies and an investigation among manufacturers in the U.S., a comparison between U.K. consultant designers and U.S. consumer product manufacturers’ perspectives on inclusive/universal design was made. It was found that designers are reluctant to sacrifice the aesthetics of the brand to design for inclusion, but nevertheless would like to have practical tools to help them develop more inclusive solutions. For manufacturers, the key motivation for such practices is that of government regulation and legislation requiring the accessibility of products and services

Comparison of laser performance for diode-pumped Tm:YLF of various doping concentrations

Single-end-pumped laser performance of 2, 4, and 6at.% Tm-doped YLF rods is reported. For the pumping configuration employed, crystal fracture was observed to occur for a thermal load per unit absorption length of ~13W/cm. The 2at.% Tm-doped crystal was found to have a quantum yield of ~90% of that of 4at.% Tm. However, due to a lower thermal loading density, the maximum possible incident pump power is predicted to be >60% higher, hence offering a greater output power per rod for the lower doping concentration. Power scaling considerations are discussed with reference to cross-relaxation, upconversion, and thermal loading of the host crystal

An introduction to the Cambridge advanced modeller

Complex products and their development processes may be viewed as systems, whose different aspects can be modelled as networks of interactions between elements in different domains. Many approaches have been proposed to explore, support or improve engineering processes by building such models. Developing these approaches, and applying them to problems of realistic complexity, often requires specialised computer software suitable for manipulating large data sets. However, creating suitable tools can be difficult–because software development is time-consuming and requires skills that many researchers and practitioners do not possess. We developed an approach which aims to address this problem by recognising the iterative nature of modelling research and its often tight coupling with prototype software development, and by reducing the effort of software prototyping and revision within this process. The approach is enabled by, and embodied in, the Cambridge Advanced Modeller (CAM)–a configurable software platform we have developed, refined and applied over several years and through a number of research projects

Galaxy correlations and the BAO in a void universe: structure formation as a test of the Copernican Principle

A suggested solution to the dark energy problem is the void model, where accelerated expansion is replaced by Hubble-scale inhomogeneity. In these models, density perturbations grow on a radially inhomogeneous background. This large scale inhomogeneity distorts the spherical Baryon Acoustic Oscillation feature into an ellipsoid which implies that the bump in the galaxy correlation function occurs at different scales in the radial and transverse correlation functions. We compute these for the first time, under the approximation that curvature gradients do not couple the scalar modes to vector and tensor modes. The radial and transverse correlation functions are very different from those of the concordance model, even when the models have the same average BAO scale. This implies that if void models are fine-tuned to satisfy average BAO data, there is enough extra information in the correlation functions to distinguish a void model from the concordance model. We expect these new features to remain when the full perturbation equations are solved, which means that the radial and transverse galaxy correlation functions can be used as a powerful test of the Copernican Principle.Comment: 12 pages, 8 figures, matches published versio

Key ecological sites of Hamilton City: Volume 1

Ecological sites of significance previously identified in 2000 were reviewed in 2011. Natural vegetation in areas acquired by the city since 2000 was also surveyed to identify any new key sites. In total seventy key sites that met the Waikato Regional Council Regional Policy Statement criteria for ecological significance were identified across Hamilton City. Of the original key sites, the total area covered by sites, average site size and overall quality of sites had increased between the 2000 and 2011 surveys. This was due to restoration efforts across the city by Hamilton City Council and the community. Vegetation restoration efforts have had other biodiversity and ecological benefits such as providing additional habitat for the city’s increasing tui population. Key sites are not spread evenly across the city or across landform types. Most key sites are either in gullies or adjoining the Waikato River. Less than 1% of urban alluvial plains and peat bogs are key sites. Two sites on private land have degraded and no longer meet the ecological significance criteria in 2011. The current survey utilised a standard methodology focused on vegetation types. There will be other significant sites not identified including sites with significant fauna values but a detailed and costly survey would be required to identify all such sites. The 1.5% of the city area covered by key sites is well below the 10% minimum recommended to prevent biodiversity decline in urban areas. Areas where vegetation restoration has begun in the city have the potential to expand existing key sites or develop new sites if council and community efforts continue in the future. The Council and its restoration partners should continue to seek ways of increasing native vegetation cover in Hamilton City and restoration of the distinctive gully landform remains the best option