Relationship between Human Resource Information System and Strategic Capability among Employees in Jordanian Companies

Information system is expected to drive human resource (HR)'s transition from a focus on human resource management to strategic capability of employee. The information system role not only adds a valuable dimension to the human resource function, but also assists human resource department to be competent. The study investigates relationship between human resource information systems (HRIS) and strategic capability. It attempts to examine the level of human resource information system and strategic capability in private Jordanian companies in the service sector. A survey questionnaire was sent to human resource managers, human resource directors, human resource professionals, and human resource staff in companies based in Jordan. The findings of the study reveal that there is significant relationship between human resource information system and strategic capability. The study also found that the level of HRIS utilization in Jordanian companies is low in terms of characteristic and system appropriateness, where employee seems not to be satisfied with the current human resource information system or maybe there are lacks of understanding of the system. Moreover, the findings of study indicates that the level of strategic capability of employees in Jordanian companies is high for both dimensions of strategic capability; employee morale and employee capability, the respondents were high socialized within employee morale and they are committed to the company. Also Jordanian companies' gains new customers and they care about human resource through empowerment to lead employee to be able to make strategic decision

La relación entre la calidad del servicio, la satisfacción del cliente, el valor percibido y la fidelidad del cliente: un estudio de caso de Fly Emirates

Client loyalty is one of the biggest challenges for the airline industry and marketers are seeking information on how to build client loyalty. This study will explore the relationship between service quality, client satisfaction, perceived value and client loyalty in the airline industry. The purpose of this study is to develop and implement a method for airline to identify attributes that will increase client loyalty. 384 respondents participate in this study and questionnaires were distributed randomly to passengers traveling by Emirates. In particularly a deductive approach adapted to collect specific quantitative information to accept or reject the hypothesis. Current study applies Structural Equation Modeling SEM-PLS to investigate the relationship among the constructs in proposed model. This study found that service quality has appositive relationship on passengers’ satisfaction and client loyalty and negative relationship on perceived value and client loyalty. The results of this study indicated that service quality and passenger's satisfaction are important factors effect of client loyalty. In conclusion Emirates must be able to understand the importance of service quality and passenger's satisfaction to fulfill the client loyalty and improve the service quality that make most significant in airline industry.La lealtad del cliente es uno de los mayores desafíos para la industria de las aerolíneas. Por eso, los profesionales de marketing están buscando información sobre cómo desarrollar la lealtad del cliente. Este estudio explorará la relación entre la calidad del servicio, la satisfacción del cliente, el valor percibido y la lealtad del cliente en la industria aérea. El propósito de este estudio es desarrollar e implementar un método para que la aerolínea identifique atributos que aumentarán la lealtad del cliente. Unos 384 encuestados participan en este estudio y los cuestionarios se distribuyeron al azar entre los pasajeros que viajaban en Fly Emirates. En particular, un enfoque deductivo adaptado para recopilar información cuantitativa específica para aceptar o rechazar la hipótesis. El estudio actual aplica el modelo de ecuación estructural SEM-PLS para investigar la relación entre los constructos en el modelo propuesto. Este estudio encontró que la calidad del servicio tiene una relación positiva en la satisfacción de los pasajeros y la lealtad del cliente. Por otro lado tiene una relación negativa en el valor percibido y la lealtad del cliente. Los resultados de este estudio indicaron que la calidad del servicio y la satisfacción del pasajero son factores importantes que afectan a la lealtad del cliente. En conclusión, Fly Emirates debe ser capaz de comprender la importancia de la calidad del servicio y la satisfacción del pasajero para cumplir con la lealtad del cliente y mejorar la calidad del servicio que es más importante en la industria de las aerolíneas

Investigation Study of the Challenges in Green Procurement Implementation in Construction Projects in UAE

The global construction industry is responsible for significant environmental and societal effects. Some researchers claim that it accounts for 35% of global gas emissions. One of the solutions is to practice green supply chain management. Part of this is Green Procurement (GP) to conserve energy and money. However, challenges in implementing green procurement in the construction industry are rising. This research aims to identify the most significant challenges when implementing green procurement (GP) in construction projects in the UAE. A comprehensive article review was conducted to determine the critical obstacles highlighted by different researchers. These challenges were prioritized using the analytical hierarchy process (AHP) method, and then recommendations on best practices to overcome these challenges were proposed. The results show that the lack of top management commitment is the biggest challenge when implementing green procurement in the construction industry in the UAE, with a priority value of 0.331, followed by a lack of knowledge, with a value of 0.2748. In contrast, lack of awareness is the lowest-ranked factor, with a value of 0.103. Doi: 10.28991/CEJ-2023-09-04-06 Full Text: PD

Lean manufacturing and six sigma principles implementation in the industry: case study

Meeting customer satisfaction is significant for manufacturers to support their company’s competitiveness. Different lean tools can enhance manufacturing firm’s capability in the severe competence market. However, integrating lean practices with the six-sigma approach will increase productivity and reduce waste. This research aims to improve the Process Cycle Efficiency (PCE) of the pre-stressed spun concrete pole production at a Private Company. The define-measure-analyze improve-control (DMAIC) methodology and value stream map (VSM) were used to minimize waste and improve the process. The results show that the highest waste was in work in progress (WIP) inventory. The analysis showed that the manufacturer’s push system is not proper for the specific product under investigation. One of the significant outputs of the research is by suggesting using a pull system. Finally, using the Lean Six Sigma approach by DMAIC methodology positively impacts the pole’s PCE. The results show a significant improvement when using the lean six sigma approach

Using SEM-PLS and Fuzzy logic to determine the influence of Uncertainty Avoidance and Accreditation cost on Strategic Intention

Gaining accreditation from international bodies will improve university reputation, image and the scientific research quality. As the observation from scholars, the Jordanian private universities seems to have an ambiguity in the strategic intention towards international accreditation also Jordanian HEIs were not aware of any suitable strategy formulation and implementation framework, which could be suitable for their peculiar environment. The objective of this study is to explore what factors may influence the strategic intention to go for international accreditation within the perspective of Jordanian private universities. The researcher hypothesis that uncertainty avoidance and accreditation cost has a significant relationship with strategic intention to go for international accreditation. A survey was conducted on population of 593 personals in 17 Jordanian Private Universities. Data were collected via questionnaire from University president, vise president, Dean, head of departments and professors. WarpPLS version 3.0 structural equation modeling was used to analyze the data and the relationships and effects among the variables based on hypotheses. In addition, fuzzy logic employed for model simulation regarding the relationship among the constructs. In particular, the research will interpret the models based on four conditions, which capture alternative interpretations of the dependencies, combining quantitative and qualitative information

Statistical analysis of tooling cost in high speed end milling for hardened steel

One of the main challenges for any manufacturer is how to decrease the manufacturing cost without affecting the final quality of the product. One of the major cost factors in machining processes as a main part of manufacturing industry is the tooling cost associated with the High speed machining process. However, high speed hard milling (HSHM) is new advanced machining processes in industry that merges three advanced machining processes: high speed milling, hard milling and dry milling. The aim of this research is to analyses statistically the effect of three main independent factors: cutting speed, feed rate and cutting speed on the tooling cost associated with machining process.  To achieve the objective of the research, the experimental work with statistical tools was integrated. The face centered cubic design (FCC) has been used to conduct the experiments  to minimize the flank wear rate up to total length of 0.3mm based on the ISO standard to maintain the finishing requirements

Investigating the managerial practices' effect on Employee-Perceived Service Quality with the moderating role of supportive leadership behavior

The current study investigates the effects of employee empowerment (EE) and work environment on Employee-Perceived Service Quality (EPSQ) and investigate the role of supportive leadership behavior (SLB) as a moderator. Particularly, the study addressed the mediating effect of job satisfaction (JS) on the relationship between (EE), work environment with (EPSQ). A survey distributed on a sample of 208 frontline employees working in the five-star hotels in Jordan. A statistical analysis was conducted using structural equation modelling with Smart-Partial Least Squares (PLS). The results reveal that (EE), work environment, and (JS) significantly impact on Employee-Perceived Service Quality. Also, results reveal that (JS) has a mediator role in this relationship. Quite surprisingly, we found no significant direct relationships between supportive leadership and (EPSQ) as a moderator. The practical and research implications of these findings are discussed as well as the justification of the rejected hypothesis. JEL classification: M1, C12, O15, Keywords: Empowerment, Job satisfaction, Leadership support behavior, Employee-Perceived Service Qualit

La relación entre la calidad del servicio, la satisfacción del cliente, el valor percibido y la fidelidad del cliente: un estudio de caso de Fly Emirates

Client loyalty is one of the biggest challenges for the airline industry and marketers are see-king information on how to build client loyalty. This study will explore the relationship between service quality, client satisfaction, perceived value and client loyalty in the airline industry. The purpose of this study is to develop and implement a method for airline to identify attributes that will increase client loyalty. 384 respondents participate in this study and questionnaires were distributed randomly to passengers traveling by Emirates. In particularly a deductive approach adapted to collect specific quantitative information to accept or reject the hypothesis. Current study applies Structural Equation Modeling SEM-PLS to investigate the relationship among the constructs in proposed model. This study found that service quality has appositive relationship on passengers’ satisfaction and client loyalty and negative relationship on perceived value and client loyalty. The results of this study indicated that service quality and passenger’s satisfaction are important factors effect of client loyalty. In conclusion Emirates must be able to understand the importance of service quality and passenger’s satisfaction to fulfill the client loyalty and improve the service quality that make most significant in airline industry.RESUMEN: La lealtad del cliente es uno de los mayores desafíos para la industria de las aerolíneas. Por eso, los profesionales de marketing están buscando información sobre cómo desarro-llar la lealtad del cliente. Este estudio explorará la relación entre la calidad del servicio, la satisfacción del cliente, el valor percibido y la lealtad del cliente en la industria aérea. El propósito de este estudio es desarrollar e implementar un método para que la aerolínea iden-tifique atributos que aumentarán la lealtad del cliente. Unos 384 encuestados participan en este estudio y los cuestionarios se distribuyeron al azar entre los pasajeros que viajaban en Fly Emirates. En particular, un enfoque deductivo adaptado para recopilar información cuan-titativa específica para aceptar o rechazar la hipótesis. El estudio actual aplica el modelo de ecuación estructural SEM-PLS para investigar la relación entre los constructos en el modelo propuesto. Este estudio encontró que la calidad del servicio tiene una relación positiva en la satisfacción de los pasajeros y la lealtad del cliente. Por otro lado tiene una relación negativa en el valor percibido y la lealtad del cliente. Los resultados de este estudio indicaron que la calidad del servicio y la satisfacción del pasajero son factores importantes que afectan a la lealtad del cliente. En conclusión, Fly Emirates debe ser capaz de comprender la importancia de la calidad del servicio y la satisfacción del pasajero para cumplir con la lealtad del cliente y mejorar la calidad del servicio que es más importante en la industria de las aerolíneas.Palabras clave: Satisfacción; calidad del servicio; valor percibido; fidelización del cliente, líneas aéreas.1. INTRODUCTIONAirline industry is an increasingly growing industry and it has developed to become one of the most common means of travel (Law, 2017). Specifically, airline industry faci-litates tourism and contribution to the growth of businesses which depend on airlines, such as hotels, restaurants and car hire operators (Lupiyoadi and Putra, 2014). Currently, passenger’s loyalty in the airline industry is becoming ever important and relevant due to the fact that the delivery of high quality service is essential for airlines survival and crucial to the competitiveness of the airline industry (Ganiyu, 2016). To achieve client loyalty a high level of client satisfaction and high standard of service quality should be delivered by the service provider (Reshidi, 2013), since service quality is considered the basis for client satisfaction and client loyalty (Abu Rumman et al., 2013; Jawabreh, 2017a; Alananzeh et al., 2018; Clemes et al., 2008).Client loyalty plays a very crucial role for achieving competitive advantage in any organization. Olsen and Johnson (2013) found that client loyalty has an incredible impact on business profits. Azad et al. (2014) found that client loyalty is one major driver of success in tourism industry. Recently many studies have growing interest in research on client loyalty. Client loyalty defined by Oghojafor et al. (2016) as the adherence of client

Investigation of effect of machine layout on productivity and utilization level: what if simulation approach

Designing and selecting the material handling system is a vital factor for any production line, and as result for the whole manufacturing system. Poor design and unsuitable handling equipment may increase the risk of having bottlenecks, longer production time and as a result the higher total production cost. One of the useful and effective tools are using “what if” simulation techniques. However, this technique needs effective simulation software. The main objective for this research is to simulate different types of handling system using what if scenario. To achieve the objective of the research, Delmia Quest software has been used to simulate two different systems: manual system and conveyers system for the same production line and analyses the differences in terms of utilization and production rate. The results obtained have been analysed and appraised to induce the bottleneck locations, productivity and utilizations of the machines and material handling systems used in the design system. Finally, the best model have been developed to increase the productivity, utilizations of the machines, material handling systems and to minimize the bottleneck locations

Towards Sustainable Development in the Hospitality Sector: Does Green Human Resource Management Stimulate Green Creativity? A Moderated Mediation Model

The file attached to this record is the author's final peer reviewed version. The Publisher's final version can be found by following the DOI link.Green human resource management (GHRM) is an important organisational approach to promote the sustainable development of organisations. Although the literature regarding the effect of GHRM is growing, little is known about the mechanisms and boundary conditions that may facilitate the link between GHRM and green outcomes. Through a combined underpinning of ability-motivation-opportunity, job demands-resources, and social exchange theories, this study examines the relationship between GHRM and green creativity through green work engagement, with spiritual leadership moderating the GHRM-green work engagement relationship. Also, we explore the links between GHRM, spiritual leadership, green work engagement, and green creativity using a moderated mediation model. Using survey data of 271 front-line hotel employees in UAE, we use a partial least squares structural equation modelling to conduct our statistical analysis. The results show that GHRM positively influences green work engagement and green creativity, while green work engagement positively influences green creativity and mediates the GHRM-green creativity nexus. In addition, spiritual leadership amplifies the nexus between GHRM and green work engagement and the mediating effect of green work engagement in the nexus between GHRM and green creativity in the context of the hospitality sector in the UAE. Our study offers industry-specific practical implications and suggests agendas for further research