Service specification and service compliance: How to consider the responsibility dimension?

Service engineering is a huge research topic that addresses the specification, the compliance and the sharing of business and IT services across companies, institutions or governmental organizations. Despite many advantages of working with the services, the guarantee of service compliance and management of the service overlaps by the stakeholders remains challenging. The objective of this document is to present a methodological approach in order to specify the links between the organizational layer and the informational layer of services. Therefore our research has focused on clarifying the responsibility dimension of the stakeholders involved in those services. The proposed approach is illustrated with an example in the context of sensitive data exchange between stakeholders from the healthcare domai

Services Specification and Services Compliance, How to Consider the Responsibility Dimension?

Service engineering is a huge research topic that addresses the specification, the compliance and the sharing of business and IT services across companies, institutions or governmental organizations. Despite many advantages of working with the services, the guarantee of service compliance and management of the service overlaps by the stakeholders remains challenging. The objective of this document is to present a methodological approach in order to specify the links between the organizational layer and the informational layer of services. Therefore our research has focused on clarifying the responsibility dimension of the stakeholders involved in those services. The proposed approach is illustrated with an example in the context of sensitive data exchange between stakeholders from the healthcare domain

Prosumer's Responsibilities?... On Stage to a Dedicated Framework for Services Sharing and Compliance in the Healthcare Domain.

This chapter addresses issues relating the clarification of responsibilities associated to business services. The definition of the constraints is part of the definition of the services. The main objective is to describe the influence of the constraints in the service elaboration mechanisms. The authors propose an approach for the specification of the constraints associated to services and for the management of access rights needed to use and exploit services. The usage of services is strongly coupled with the stakeholder’s responsibilities. Finally, the authors discuss a usage scenario implementing this approach in the context of sensitive data exchange between stakeholders from the healthcare domain. Furthermore, they describe how the constraints are defined. </jats:p

Innovation and evolution of services: role of initiatives

Abstract. This paper discusses the role of initiatives in dynamic collaborative processes of services innovation and evolution in the organizational context of an enterprise. The research is based on the current state of the art on modeling initiatives and services and studies phenomena of innovation and evolution for supporting services. Within our approach, we propose definitions for the key concepts related to modeling processes of services innovation and evolution, and define their main characteristics, stakeholders and roles. Furthermore, we introduce our services-oriented approach for initiatives management and show how it could be used for the process of services innovation through knowledge actionalizing. This theoretical founding is then discussed from the implementation viewpoint: we introduce a trans-disciplinary collaboration platform, Cross-Pollination Space, and briefly describe its framework. We conclude with the scope of current work and identify some context limitations of this research and reposition them as perspectives for our future work

A Conceptual and Technical Approach for Transportation of Dangerous Goods in Compliance with Regulatory Framework

The transportation of dangerous goods (TDG) remains one of the main challenges to manage for the stakeholder who provides such services. The process of TDG is complicated by itself due to the fact that several local and international regulation frameworks should be considered. The process of TDG enlists several difficulties for the stakeholders, in managing, monitoring, and validation the process of TDG with the regulation framework. This paper aims at presenting a conceptual and technical approach for designing and developing a sustainable solution for the process of TDG in compliance with the regulatory framework

Blockchain-Based Multi-party Smart Contract for Service Digitalization and Automation

International audienceBlockchain as a distributed-decentralized computing platform enables users to share, manage and monitor digitally signed assets through the smart contract. It finds application in numerous domains includes operations in the supply chain and transportation, by improving transparency and efficiency. The miss transparency and efficiency may induce enormous problems in the supply chain and causing human life loss and economic damages. Similarly, Beirut was the case where many lives were lost, and enormous economic losses resulting from the not transparent and efficient treatment of Dangerous Goods (DG). To avoid a situation where DG remains static in a seaport or any warehouse, and while the risk exposition is very high, we propose the concept of a multi-party smart contract. Multi-party SC will help in selecting the appropriate transporter to carry DG from port to any other destination according to the criteria specified in the blockchain. The responsibilities of all stakeholders involved in the SC are clearly defined

Personalization of Legal and Ethical Information in ICT Platforms: The Approach of Legal Decision Tree

This paper aims at presenting a theoretical approach for the representation of legal and ethical information in a personalized way in ICT platforms. The personalization process allows us to adapt the legal information for end- users of ICT platforms. This approach points out the key element for defining a complete legal and ethical corpus of documents. Based on the corresponding scenario, the legal information is selected, filtered and then presented in ICT platforms. For organizating and analyzing this legal and ethical information, we reuse the existing notion of the decision tree and enhance it with a set of legal parameters emerging from legal documents. This legal decision tree will help us to treat different types of legal cases, which may relate to different service scenarios

Designing the Shift from Information Systems to Information Services Systems

Service-oriented paradigm is emerging as a promising solution to handle enterprise information systems (IS) complexity, interoperability, and evolution issues. However, the shift from a conventional IS architecture to a service-oriented one is not an easy task. Various approaches have been proposed in the literature and most of them deal with either business strategic service design or a technical level IS transformation and migration. There is a need for approaches forming the link between these two levels and designing the information level transformations. In the paper, the concepts of information service and information services system (ISS) are promoted and three different ways to design information services and ISS are proposed taking into account enterprise legacy IS evolution. The three approaches are illustrated with examples taken from industrial projects and case studies