Communicating Effectively with Words, Numbers and Pictures: Drawing on Experience

A key requirement of all actuarial practice areas is the ability of the actuary to analyze and communicate complicated information effectively. Successful actuaries require not just excellent technical skills, but also highly-developed communication skills. Actuaries work at the interface of a broad cross-section of disciplines. Effective communication between the actuary and other professionals can prove the difference between success and failure for users of the information actuaries provide. Clients expect actuaries to resolve difficult technical problems, but they also require answers that are easy to interpret and implement. We discuss techniques for developing such skills, focussing in particular on technical writing, presentation and the use of graphics as a tool for communicating ideas effectively. Learning the principles of effective communication should form a critical part of an actuarial education. The key principles of effective communication are: • Identify your audience, consider their needs and abilities; • Focus on substantive content; • Choose appropriate communication tools; • Use “language” that is simple, concrete and familiar; • Integrate text, numbers and graphics; • Respond to information complexity creatively. We focus in particular on the use of graphics as a communications tool. Graphics are very efficient and potentially highly effective tools for conveying information. Understanding the principles of good graphic construction is essential for conveying information in a way that is accurate and aesthetically appealing. We also describe several common errors in graphic construction – and how to correct them – using real graphics from the business world.This work was carried out with financial support from the Faculty of Economics and Commerce Summer Research Grant Schem

A theoretical framework for computer models of cooperative dialogue, acknowledging multi-agent conflict

This thesis describes a theoretical framework for modelling cooperative dialogue. The linguistic theory is a version of speech act theory adopted from Cohen and Levesque, in which dialogue utterances are generated and interpreted pragmatically in the context of a theory of rational interaction. The latter is expressed as explicitly and formally represented principles of rational agenthood and cooperative interaction. The focus is the development of strategic principles of multi-agent interaction as such a basis for cooperative dialogue. In contrast to the majority of existing work, these acknowledge the Positive role of conflict to multi-agent cooperation. and make no assumptions regarding the benevolence and sincerity of agents. The result is a framework wherein agents can resolve conflicts by negotiation. It is a preliminary stage to the future building of computer models of cooperative dialogue for both HCI and DAI, which will therefore be more widely and generally applicable than those currently in existence. The theory of conflict and cooperation is expressed in the different patterns of mental states which characterise multi-agent conflict, cooperation and indifference as three alternative postural relations. Agents can recognise and potentially create these. Dialogue actions are the strategic tools with which mental states can be manipulated, whilst acknowledging that agents are autonomous over their mental states; they have control over what they acquire and reveal in dialogue. Strategic principles of belief and goal adoption are described in terms of the relationships between autonomous agents' beliefs, goals, preferences, and interests, and the relation of these to action. Veracity, mendacity, concealing and revealing are defined as properties of acts. The role of all these elements in reasoning about dialogue action and conflict resolution, is tester in analyses of two example dialogues; a record of a real trade union negotiation and an extract from "Othello" by Shakespeare

Pathos and patter in real estate parlance

This paper presents the first systematic analysis of estate agent language and employs Aristotle’s ponderings on the art of persuasion as a means of classifying the peculiar parlance of property peddlers. “Des. Res.”, “rarely available”, “viewing essential” – these are all part of the peculiar parlance of housing advertisements. The question is whether the selling agent’s penchant for rhetoric is uniform across a single urban system or whether there are variations, even within a relatively limited geographical area. We are also interested in how the use of superlatives varies over the market cycle. For example, are estate agents more inclined to use hyperbole when the market is buoyant or when it is flat? This paper attempts to answer these questions by applying textual analysis to a unique dataset of 49,926 records of real estate transactions in the West of Scotland over the period 1999 to 2006. Our analysis has implications for our understanding of the agency behaviour of housing market professionals and endeavours to open up a new avenue of research into the market-impact of rhetoric in the language of selling

Enter Macmorris

A new project underwritten by the Irish Research Council seeks to fill in blanks in our knowledge of early modern Ireland and to provide a full-screen, surround-sound account of a rich and complex culture on the brink of transformation in all its linguistic and cultural complexity

Enter Macmorris

A new project underwritten by the Irish Research Council seeks to fill in blanks in our knowledge of early modern Ireland and to provide a full-screen, surround-sound account of a rich and complex culture on the brink of transformation in all its linguistic and cultural complexity

Enter Macmorris

A new project underwritten by the Irish Research Council seeks to fill in blanks in our knowledge of early modern Ireland and to provide a full-screen, surround-sound account of a rich and complex culture on the brink of transformation in all its linguistic and cultural complexity

Enter Macmorris

A new project underwritten by the Irish Research Council seeks to fill in blanks in our knowledge of early modern Ireland and to provide a full-screen, surround-sound account of a rich and complex culture on the brink of transformation in all its linguistic and cultural complexity

Enter Macmorris

A new project underwritten by the Irish Research Council seeks to fill in blanks in our knowledge of early modern Ireland and to provide a full-screen, surround-sound account of a rich and complex culture on the brink of transformation in all its linguistic and cultural complexity