Crisis and emergency risk communication. 2012 edition

In 2002, the Centers for Disease Control and Prevention (CDC) decided to fill a critical training gap and resource need and developed the Crisis and Emergency Risk Communication manual. When it was written, the central role of crisis communication in public health responses to crises was beginning to be recognized. Since that time, thousands, perhaps tens of thousands, of health, emergency management, and government professionals have been trained using the original CERC Manual and associated materials in the United States, Canada, Europe, and many other locations. While CERC principles are timeless, new information has been developed, new examples have emerged, and new understandings have been created. Crisis communication is by definition a very dynamic field, and for any work to maintain its state-of-the art relevance, revisions and updates are required.This revision, Crisis and Emergency Risk Communication: 2012 Edition is an effort to update and, in some cases, expand the original CERC manual. All revisions were informed by two principles. First, the revisions were grounded in the research literature. Second, we worked to develop and present the material in a practical, applications-oriented framework. We are grateful to our advisory board for helping ensure that the principles reflect state-of-the-art knowledge.1. Introduction to crisis and emergency risk communication -- 2. Psychology of a crisis -- 3. Messages and audiences -- 4. Crisis communication plans -- 5. The spokesperson -- 6. Working with the media -- 7. Stakeholder and partner communication -- 8. Other communication channels -- 9. CERC, social media, and mobile media devices -- 10. Terrorism and bioterrorism communication challenges -- 11. Human resources for CERC -- 12. Understanding roles of federal, state, and local community health partners -- 13. Media and public health law -- Acronyms -- Epidemiology terms \u2013 Indexes.OtherPublic Health Preparedness and ResponseCurrentPublic Health Preparedness and ResponseOthe

The use of the internet in the lives of women with breast cancer: narrating and storytelling online and offline

This thesis explores the experience of breast cancer patients' online participation in relation to their illness. The research focuses on the work of narrating as the key process in patients' online communication. Empirically, it stems from the noticeable recent proliferation of breast cancer forums, particularly in online spaces. I argue that the production of a story and its telling online enables the patient to cope with a radically new situation in her life. The claim for the significance of breast cancer patients' online communication, particularly narrating, is located within the historical and cultural context of the illness. In examining the process of narrating and storytelling, I draw on sociological and psychoanalytical theories of narrative and storytelling, and sociological debates on issues of health and illness, everyday life and the nature of agency, social exchange, and the tension between the public and the private. The study is based on a phenomenological study that included twenty nine online (e-mail) and twelve face-toface interviews with breast cancer patients, and a textual analysis of related websites. It shows how the work of narrating is facilitated through the online space, highlighting it as a process that has significant consequences for their ability to cope with their illness. The thesis concludes with a self-reflexive account of the employment of narrating as a conceptual, analytical and methodological tool for the study of breast cancer patients' processes of online communication. It argues for the need to acknowledge the constraints that shape the online space, calling into doubt its supposed openness, borderlessness, fluidity and lack of structure. In particular, the discussion highlights the persistence of the cultural dimension of the online communication, questioning the extent to which the nature of online communication is global, as is often argued. The concluding chapter uses the empirical case to engage with the broader concern with the relationship between media, communication and agency. Key words: narrative; narrating; storytelling; Internet; online; offline; breast cancer; agency; interviews

Business and non-profit organizations facing increased competition and growing customers' demands

Klasyfikacja tematyczna: Dynamika gospodarki \u15bwiatowej i narodowej. Rozw\uf3j gospodarczy; Teoria i psychologia organizacji; Metody zarz\u105dzani

Introduction to the Volume on Digital Media, Youth, and Credibility

This chapter argues that understanding credibility is particularly complex -- and consequential -- in the digital media environment, especially for youth audiences, who have both advantages and disadvantages due to their relationship with contemporary technologies and their life experience. The chapter explains what is, and what is not, new about credibility in the context of digital media and discusses the major thrusts of current credibility concerns for scholars, educators, and youth

The credibility of news in Saudi Arabia : a comparative study of print newspapers with their online counterparts and exclusively online newspapers among Saudis

The credibility of news outlets in the eyes of their readers is a cornerstone of their ability to exist and persist in the media landscape. With the growth of the Internet, the nature of the newspaper sector has altered radically. Online provision, now sitting alongside - and to a significant extent dominating - traditional print-based news, calls forth the need to re-examine and understand the nature of newspaper credibility. Academic work to date has placed particular focus on understanding the potentially changing nature of credibility in Western contexts, from Western analytical perspectives. Considerably less work has been focused on the Middle East, and work on the Kingdom of Saudi Arabia, in particular, is sparse. It is the consequent gap in knowledge that this research project seeks to contribute to closing. The case of KSA is particularly interesting in that the use of online media for creating, disseminating and consuming information has shown very strong growth.Evidence gathered in the research through the deployment of a mixed methods approach was analysed through the application of framework derived from Social Identity Theory and the concepts of media credibility and reliance in order to answer the project's research questions. Quantitative research was based on a questionnaire aimed at gathering evidence to ascertain how personal characteristics influence the stated credibility and reliance of respondents on 18 Saudi local newspapers (6 print with their 6 online counterparts and 6 online exclusively newspapers). Qualitative research, based on a semi-structured interview, explored in detail with a selected sample of questionnaire respondents, their credibility perceptions in order to establish shared meanings that shape the credibility criteria evident in the questionnaire data. From this analysis, through the application of Social Identity Theory, four social categories were found to be associated with the Saudi audiences in terms of their perceived credibility of news outlets. Age, gender and religiosity levels were found to be important factors in shaping these four dominant social categories. The findings led to the presentation of recommendations for news stakeholders and future research.Key words: Saudi Arabia, newspapers, Social Identity theory, media credibility, media relianc

Proceedings of the 11th Toulon-Verona International Conference on Quality in Services

The Toulon-Verona Conference was founded in 1998 by prof. Claudio Baccarani of the University of Verona, Italy, and prof. Michel Weill of the University of Toulon, France. It has been organized each year in a different place in Europe in cooperation with a host university (Toulon 1998, Verona 1999, Derby 2000, Mons 2001, Lisbon 2002, Oviedo 2003, Toulon 2004, Palermo 2005, Paisley 2006, Thessaloniki 2007, Florence, 2008). Originally focusing on higher education institutions, the research themes have over the years been extended to the health sector, local government, tourism, logistics, banking services. Around a hundred delegates from about twenty different countries participate each year and nearly one thousand research papers have been published over the last ten years, making of the conference one of the major events in the field of quality in services

Spatial and Temporal Sentiment Analysis of Twitter data

The public have used Twitter world wide for expressing opinions. This study focuses on spatio-temporal variation of georeferenced Tweets’ sentiment polarity, with a view to understanding how opinions evolve on Twitter over space and time and across communities of users. More specifically, the question this study tested is whether sentiment polarity on Twitter exhibits specific time-location patterns. The aim of the study is to investigate the spatial and temporal distribution of georeferenced Twitter sentiment polarity within the area of 1 km buffer around the Curtin Bentley campus boundary in Perth, Western Australia. Tweets posted in campus were assigned into six spatial zones and four time zones. A sentiment analysis was then conducted for each zone using the sentiment analyser tool in the Starlight Visual Information System software. The Feature Manipulation Engine was employed to convert non-spatial files into spatial and temporal feature class. The spatial and temporal distribution of Twitter sentiment polarity patterns over space and time was mapped using Geographic Information Systems (GIS). Some interesting results were identified. For example, the highest percentage of positive Tweets occurred in the social science area, while science and engineering and dormitory areas had the highest percentage of negative postings. The number of negative Tweets increases in the library and science and engineering areas as the end of the semester approaches, reaching a peak around an exam period, while the percentage of negative Tweets drops at the end of the semester in the entertainment and sport and dormitory area. This study will provide some insights into understanding students and staff ’s sentiment variation on Twitter, which could be useful for university teaching and learning management